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January 2024 by Sherlyn Guevarra
Julie thank you so much!!! Ordered a pick up and it was wrapped beautifully. Definitely coming back. Great experience
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January 2024 by chris rowley
Stella was very helpful! first time coming here and it was a great experience.
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December 2023 by Cat Mosley
BEST CUSTOMER SERVICE EVER FROM CHRISTINE!!!! I called looking for a product which was through their call center. They relayed the message to the store and Christine followed up w me. Ordered what I wanted and paid online. My limited edition items were shipped to me and even gift wrapped!!! Such a great experience and saved her number for next time. Highly highly recommend contacting Christine for whatever you need!!!
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August 2023 by Theresa Burnett
I went in to purchase Chanel Eau de Tendre (the light pink color), which I thought it was the eau the toilette. I already have the Eau de Parfum ( yellow color ) which I did not like as well. I shared this with the sales consultant..I then purchased the light color pink Chance Eau de Tendre. I did not realized that she gave me the parfum version of the Eau de Tendre!! I thought it was me! I cant barely smell it on me or on anyone else that I sprayed it on!! No joke!! I even sprayed it on my pillow case to make sure it’s not my ơn chemistry!!I went to return it bc I thought I was defected. It was not even 30 days yet!! I did not realized that the store has a 14 days return policy!!The sales consultant said it was a VERY soft fragrance.. and they could not even do an exchange or store credit.****Lesson learned:1) I absolutely DO NOT recommend this store!! I purchased the Channel fragrances at department stores and had much better experiences!!2) Make sure you look closely at the box to make sure it’s not Eau de parfum since the boxes are identical!!3) Don’t waste your money purchasing Chanel Tendre Eau de Parfum .. it smell tremendously lighter than baby powder !!*** I shared with the sales consultants that the Chance Tendre Eau de Toilette has a much more lasting fragrance and they were quite surprised .. and proceeded to tell me that I should switch fragrance bc perhaps I got used to the Eau de Parfum and if I was cooking, I wouldn’t be able to smell the frangrance on me! ???. Again, I barely used the Eau de Parfum and they tried to tell me that I got used to it ???So incredibly disappointed ?. Perhaps repeat customers is not their goal.
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May 2023 by Susan McKeon
Lovely treasure trove of Chanel fragrance, old and new. Nasy was most helpful and gracious.
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March 2023 by Lynjosh Joc
This is my first time at these Chanel store, ? wow! Excellent customer service I drove 1 hour 1/2 just to exchange something, I was tired when I got to the store and I met this beautiful lady Ms. Nasy Latif are so nice and helpful to everything I asked she’s there for me and giving a lot of advice about the perfumes lotion, make up, very caring person God bless her heart ❤️ she’s an amazing person with the good heart.. I will definitely highly recommend this store @ Chanel in Newport to all my family and friends. Friendly staff and beautiful people.Thank you so much Nasy Latif to make me special at Chanel I will definitely come with my whole family..God bless your heart ♥️Jocelyn Manankil
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February 2023 by Tracy Y.
I love coming to this boutique to buy hostess gifts or birthday gifts for my friends and family. The staff here is so helpful and sweet. I find everyone I've encountered to be very professional and kind.
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December 2022 by Nicole Crawford
Nasy will treat you like an A Lister, as she should! She’s lovely! The large bottles of body oil are worth it- you can’t get them anywhere else, and you’ll smell exquisite! They also look beautiful in your bathroom without adding clutter.
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December 2022 by Adithya B.
Always a pleasure to stop by and see our fellow sales associates. Always want to catch up and help us out. They are always eager to help out
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November 2022 by Nghi Vo
This is such a CHEAP store that ruins Chanel's great reputation! I was shocked because I could not return or exchange used liquid lipsticks that I bought only 1 week before. The sale lady did not tell me anything about this when I decided to by the lipsticks there. I don't recommend buying anything from this store. Please buy Chanel products anywhere else and you can return used products that turn out not what you are looking for.
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October 2022 by Nimra M.
Christine made all of my Christmas wishes come true!! I have been desperately searching for a particular item but had no luck getting ahold of anyone from any nearby stores. Also, I was fighting off an extreme cold so I was unable to leave the house myself to find it. Christine was kind enough to beautifully package my items for me along with a few samples and had it promptly delivered to my house. I was a little antsy so I called back multiple times and was still greeted with the same level of excellent service by every associate I spoke to! I will only be purchasing here from now on!
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October 2022 by Koko L.
Beware because they will lie to you just to sell you products!!!The sales person (nasarf, nasife) some weird name was the person who helped me last time I thought she was being nice and helpful but SHE gave me wrong info about a product I wanted to purchased and I think she did this to sell me on the new Chanel product. Well today went in to do an exchange just to find out that the product I was looking for to begin with was NOT discontinued and they DID have it in store. Of course the sales person gave me some attitude about their policy of no exchange no returns and when I told him about what the other sales person told me he said " We all know this product is not discontinued so we couldn't even say it was"Like okay are you telling me I'm lying? Love chanel but I'll rather buy their products online rather than have a pushy sales person trying to make commission lying to my face.
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October 2022 by Nimra Mehmood
Christine Legrand is the sweetest and most helpful SA ever! I was desperately searching for a particular item and Christine went above and beyond to ensure I got it. I was very antsy and probably called her five times or so, but that never changed her demeanor! She remained as calm and sweet as she was when I first called her. I really cannot thank her enough for her help! If you’re looking for the best experience, be sure to ask for Christine!
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October 2022 by Joey Fowel
If your a person of color, don't even bother going to this store location. The staff is extremely prejudice and will treat you like a criminal when you come into the store. I have never had this problem before at previous Chanel Beauty locations, and have even gone to the one in Fashion Island so many times, however it seems this staff is new and blinded by racism. Immediately when I walked in, I was met with passive aggressive prejudice when browsing the perfumes and being followed by all the staff. What stuck out to me, is a woman of Asian American descent, who was one of the staff members following me around, had the audacity to state " I haven't seen you around here before" she did not ask any other customer this question, but me, due to my ethnicity. I immediately left the store, being very uncomfortable, as it was very apparent the staff and this woman didn't want me here or my service. I have been a long time customer of Chanel Beauty, browsed at many locations, including this one, and I am appalled by the behavior I have received. Newsflash, People of Color are able to have wealth and success. This staff needs have a open mind of all races, and not have assumptions about a potential customer due to their ethnicity. I WILL NOT be coming back to this location, due to their disgusting, racist staff.
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August 2022 by moe moe
Good friendly service.
