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February 2024 by Solid Gold
Phone system breakdown. Online pharmacy bot choices, not great. Wait time to speak to actual pharmacist upwards of 15 minutes, Finally hung up.
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February 2024 by Lindsey Everett
Forgot my debit card and the rude, shady manager there insisted it was not there and I was wasting my time coming back. I went back to the store and the same rude, shady manager handed me my debit card from a basket behind the counter.
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January 2024 by Zenmaster
Prescriptions are put on hold without any explanation indefinitely. Apparently they are not available to order and you're told they're on back order, if you're lucky to get through because nobody is going to call you and tell you why they can't get them.When you try to transfer the prescription to different company pharmacy, they deny them! I know for a fact that I can get these at Amazon or rite aid .Unbelievable! CVS has no right in denying prescription transfers to Amazon, home pharmacy or any other pharmacy for that matter. I called in to speak directly with a pharmacist in charge and he asked me to have the company give me a call for the transfer. Perhaps they don't know that everything is done electronically? Amazon or rite aid is not going to sit on hold when everything is supposed to be done electronically so there is a record.CVS is placing a huge burden on patients and other pharmacy providers by acting like this.It's unfortunate that my company has CVS as a pharmacy benefit because they are absolutely horrible. I have to agree with some of the other reviewers that you are on hold forever, yesterday for 35 minutes, and nobody still picks up. 2 days four different phone calls and I have not been able to get through. I've checked using the app and it's useless. It just keeps saying on hold or in process without any kind of explanation of when it's going to be filled.After over a week of trying to get prescriptions filled, I am now asking my doctor instead to fax everything to my Amazon home pharmacy, That's the only way to get them transferred because they deny everything automatically sent electronically which must be against some law somewhere?? What right? Do they have to keep my prescriptions there against my will!Just an FYI, everything is cheaper at Amazon Pharmacy, even without insurance!One medication CVS was going to charge me $89 and at Amazon Home pharmacy it's $17, without insurance. It's a no-brainer at this point, don't get your medications filled at CVS.The only reason I'm giving them a 2 star instead of a 1 star is because they provided a good flu shot experience.
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January 2024 by Jim Loughlin
Whem my wife was discharged from hoag hospital, the discharge nurse told us they pushed a prescription for hydrocodone to this pharmacy and that we should go there to pick us up. When we arrived at 8pm, the pharmacy told us they had no hydrocodone and that no other cvs pharmacy had it either. It was hours between when the hospital pushed the prescription and when we arrived. This pharmacy had plenty of time to inform Hoag they were out of hydrocodone.
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January 2024 by Grayden Blanchard
I will never be using this pharmacy again. I am very sick.My doctor ordered 3 prescriptions to this location on Monday afternoon, I had to wait on-hold for 17 minutes before finally speaking to someone in the pharmacy to tell me they're ready for pickup. 2 of 3 were ready, the 3rd "will be ready tomorrow." Call again the next day (Tuesday) another 10+ minute wait - "Oh. this item has to be ordered, it will ABSOLUTELY be ready for you tomorrow." (Wednesday) "Our apologies, it is on back order, but it will 100% be ready for you tomorrow." BRUTAL.It is now Thursday, and the pharmacist is telling me that I cannot get this prescription, no one has it, even the warehouse, and I need to call my doctor to get something else. This is UNACCEPTABLE. That might've been acceptable if that was told to me when I originally went to pick up the prescriptions on Monday. I understand if you don't have something, and can't get it. That's the state of the medical industry these days, not their fault, I understand. But to keep telling me it will "absolutely" be ready tomorrow, only for 3 days to go by and finally be told: "NOPE, sorry we can't get this for you!" then rudely hung-up on, UNACCEPTABLE.
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December 2023 by Joey B.
I recently started using this pharmacy, and each time I've called, they pick up, stay silent, and make me listen to old music for 45 minutes. The only way to reach the pharmacy is by calling the front desk and insisting they transfer the call. It's incredibly unprofessional. Despite a positive in-person experience with Kayla, the phone service needs improvement. If staffing is an issue, CVS should consider hiring more personnel. This is unacceptable.
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December 2023 by Mig V
Best spot for 24 hour needs especially for baby formula! Life savers-
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October 2023 by Lance R.
2nd day in a row that the store has been closed early this is one of the only 24-hour pharmacies in this area, especially with the hospital right down the street.
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October 2023 by Blake Rodgers
They advertise sales, and nowhere on the ad/sign for the sale does it say “you must have a cvs card” or anything that suggests that. Not really sure why they wouldnt advertise that, because when i went to check out my total was literally 2x the amount advertised to me.
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September 2023 by Stephen Bakin
The selection of products is great but the pharmacist here is quite unhelpful and told me at least one very basic thing that I know to be incorrect this morning. The nearby Eastbluff CVS is much better.
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September 2023 by Emily P
Got to the pharmacy window at 11:29am and was told they had to close for lunch even though I already paid and needed to pick up a time sensitive medication. They reopened at 12:02 which doesn’t seem like a lot but when you are in desperate need of a medication even second matters. Staff is always rude and super slow. They also claim to be open 24 hrs but that’s a lie. They close for lunch (like you can’t do shifts like any functioning other business/store) and in the middle of the night.
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September 2023 by Andrew Jones
The only pharmacy staff that knows anything and can get stuff done is Phillip. If it wasn't for Phillip I wouldn't use this pharmacy at all. Thank You, Phillip for always handling business.
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August 2023 by Yyudi Muniz
My experience was very embarrassing and felt so uncomfortable this man night shift accused me of stealing for opening a pet toy and he spoke under his breath saying I was going to steal when my husband asked him is there something wrong he started to over reacted and get all crazy when my husband told him what's up man can you let us shop he started to tell me record with out my consent saying that they have the right to resvies service and that he call theing the police but he started to harassed me nd this manger ahould be tougt a lesson i understand that your doing your job but just casue youim Mexican doesnt neacerly mean am going to steal i work nd haveoney theyyll be hearing from my lawyer soonThis happen August 6,2023 at 12:00 am man name was Craig
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August 2023 by Yudi Muniz
My experience was very embarrassing and felt so uncomfortable this man night shift accused me of stealing for opening a pet toy and he spoke under his breath saying I was going to steal when my husband asked him is there something wrong he started to over reacted and get all crazy when my husband told him what's up man can you let us shop he started to tell me record with out my consent saying that they have the right to resvies service and that he call theing the police but he started to harassed me nd this manger ahould be tougt a lesson i understand that your doing your job but just casue youim Mexican doesnt neacerly mean am going to steal i work nd haveoney theyyll be hearing from my lawyer soonThis happen August 6,2023 at 12:00 am man name was Craig
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July 2023 by William S.
Rude service, never have needed meds and they treat you terribly, every time. There are a few nice people that work there but overall they are not nice and treat customers poorly.