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December 2023 by Michael W. Mendez
I was shopping for a tuxedo for my 50th birthday! I had a couple other suit fitting at other places! But nothing couldn’t compare to my experience at Indochino! Jacob took wonderful care of me! My tuxedo fit like a glove and the fabric was amazing! This is the best experience I’ve had buying any type of suit! I’m already shopping for another! Try them out! You will not be disappointed! Thank you Jacob and thank you Indochino!
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December 2023 by Jon L
Stopped by the Indochino store for a new suit. Jacob helped me out and he was great! Professional and on point. Jacob assisted me on a few options and I'll be back again for a couple more suits. Good quality products and good service.
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November 2023 by Marco A. Guzmán
Excellent service. The worker wasn't too eager to help but that was good as I was not there to buy anything. It's a bit weird that Indochino doesn't give customers their own measurements.
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November 2023 by Hari Amogh Murugan
Visited for alterations on my suit. The staff was friendly, and the suit was ready promptly. Would recommend any day.
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October 2023 by Reymundo Ruiz
Loved the atmosphere, the support, and professional level of care throughout my experience there. This was my first custom suit and it definitely will not be my last.
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August 2023 by Pete C.
worst suit buying experience of my life Giant waste of time and money.
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August 2023 by Claire Henderson
My husband ordered a suit for our belated wedding reception while he was overseas on deployment. He got his measurements taken by a tailor where he was living, and double checked them himself. However, when he arrived back in the US and was able to try on the suit, every piece was too big. By a lot. We made an appointment at this store as soon as we could to have alterations done but we were in a bit of tight spot because we were leaving to move across the country and our reception was in a month. I spoke to someone on the phone prior to the appointment and he agreed bringing it in was the best option.The man working at the store was very kind and helpful and pinned my husbands suit to alter it. He said they would take about a week and then they would ship the suit to us. We chose to have it shipped to my parents house where we would be visiting 2 weeks later.However, we called 10 days later and the alterations weren’t even finished. So we changed the shipping address to our final destination city. We then called three more times over the next two weeks. Twice we were told that it was going to be shipped the next day, once they didn’t answer and we left a voicemail that was never returned. Finally after the third attempt to locate the suit someone assured us it would be shipped on Monday. He received the suit yesterday and tried it on and it is now unbelievably small. Our reception is in 16 days and now he has to find a local tailor to get another round of alterations done.We are so disappointed with our experience since we felt this was a really great option for ordering his suit while on deployment. I wouldn’t recommend you count on them if you need anything in a timely manner and done correctly the first time.
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August 2023 by Mu-Lin Cheng
Had a good experience for my initial appointment on 6/14. The person who helped me was attentive and made sure all of my questions were answered and took his time.However after I received my suit in the mail, I needed further alterations and they told me I had to schedule an appointment for my 'Final Look' since it would be a longer appointment. Earliest availability was a week out which was inconvenient but understandable.However when I showed up on time for the appointment, the only employee there (different from original person) was helping someone else. I ended up waiting 25 minutes before another employee came out and started helping me. He was very rushed and spent a total of 10 minutes with me. Why did I even need to schedule an appointment for this? I mentioned I had a wedding in 12 days on 7/29 and would need the suit before then, so he let me know the suit would be ready in a week.Skip forward to a week later (Monday), I call in and they tell me it'll be ready in 2 days since they forgot to put an urgent note on my order. Skip forward to Wednesday, I call in and they tell me it's STILL not ready and that it will be ready on Friday. Finally on Friday I call in and they tell me that it is now ready. I pick up the suit and fortunately it fit well since it was the day before the wedding.Overall it started off as a great experience, but unfortunately did not stay that way. The poor customer service and lack of urgency made for a frustrating experience. The suit itself was nice, but I now know to avoid Indochino when shopping for a suit, and have been recommending friends to do the same. I've had a great experience in the past at Suit Supply next door, and plan to buy my next suit from them again.
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August 2023 by Jareth Famuliner
I had absolutely amazing experience with Mike. He was extremely knowledgeable and passionate. This was my first time buying a suit made to order and I was extremely happy with the quality and price of the suit I will definitely be purchasing more.
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July 2023 by Souheil H.
The good: addsThe bad: bad dealThe ugly: ugly suits I ordered 2 suits and a jacket. The have beef in alteration for 3 weeks (jacket sleevs were 1" short, chest very tied) material of their primium material was mediocre at best.
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June 2023 by Ali Darvish
Nice shop with great selection. Jacob helped me get measurements and he was great! Certainly recommended.
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June 2023 by Truth T.
Quality is not good and fitting is off. Risky. Can be a time and money waster. Claim certain wool count and not the right quality.
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June 2023 by Jake D.
First time in, asked if they could do my measurements for my upcoming wedding they said only if I buy something today "but feel free to look at our colors"
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May 2023 by Teminiro E-Nunu
I was a walk-in. I had an opportunity to preview which colors I wanted before speaking with an associate because he was with another customer. I wanted 1-2 suits in summer colors. I have plenty of blue and gray from elsewhere. Both reps gave me their honest opinion on which summer colors and why. Material, shade, etc. Had my measurements taken and customized the suits from head to toe with the associate. He used his suit as a reference which was helpful. I appreciated the conversation and the pace of the fitting. I’ve never made a suit from scratch so it was a great experience. Most brand name suits don’t sell spring or summer colors. Indochino is a great option to fill that gap. I’m writing this review based on my in-store experience only because my suits are still being made. Every guy needs more than blue, gray, and black in their wardrobe. This location has free parking and it’s easy to get to so definitely swing by.
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May 2023 by Andrew Do
Jacob was super helpful and knowledgeable. I look forward to receiving my suits and will give feedback at that time.