Le Labo offers an exceptional shopping experience with knowledgeable and friendly staff who prioritize customer satisfaction. Visitors often highlight the helpfulness of team members like Austin and Courtney, who provide detailed information about each scent without pressuring customers to make a purchase. The store atmosphere is inviting, allowing guests to browse comfortably while enjoying the delightful fragrances. Customers appreciate the unique experience of having their fragrances mixed on-site and the option for refills. Many leave with not only their intended purchases but also additional items for themselves, thanks to the staff's recommendations. The overall service is described as top-notch, making Le Labo a preferred destination for fragrance lovers and a place where customers feel valued and welcomed.
I had a great experience here! Courtney was knowledgeable, kind, and incredibly patient. I came in needing gifts, and she took the time to help me put together a few thoughtful options. I even ended up leaving with a fragrance for myself. Highly recommend!
August 2025
All the employees at the shop seemed great but speaking on my experience personally- Simon was awesome! He showed me great options, gave me my space to decide and then packaged it perfectly. His suggestions were thoughtful, spot on, and made my experience really enjoyable. I was a first time customer but definitely will... read full comment
July 2025
The team at Le Labo in Newport Beach, CA is the absolute best! So helpful, knowledgeable, and super cool! Love the vibe there too. The store is A+
