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May 2022 by Jessika H.
My first time here and will be the last! I saw the bad reviews and still gave it a chance since I really need a car wash. Do not go here it's a rip Off and a waste of money! I paid 79.99 and tipped 10$. I went outside to check if my car was finished he said almost so I started walking around the car and also checking the Inside it looked like they half assed washed it I still see stains on the car,dust, sand and dog hair inside the car. I asked if he vacuumed he said he already did but I still see sand everywhere and dog hair. So I asked kindly to redo it and vacuum the inside again the more I checked the more things I saw. for 90 dollars I expect my car to be clean. Whoever owns this place needs to train their workers or hire better people. They only had two people working. It almost seemed like they got their workers outside of Home Depot. So disappointing! Now I have to reclean my car again! What a waste of time and money! Worst car wash ever!
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January 2022 by Jorge H.
First time trying this place out and will be last time coming here. I'm not cheap but I will not give my business to a business that does not do quality work and on top of this want to charge top dollar. This is what a $40 dollar car wash will give you see pictures
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August 2021 by M G.
Used to be a great place to come, but I will never return again after my most recent experience. My car was barely cleaned and when I got home, I spent over an hour cleaning it myself. They would not give my money back because "they already cleaned it", when there was clearly crumbs and sand everywhere. Horrible service and I will never come again.
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July 2021 by Victoria H.
Arrived at 420pm on a Friday, (closing time is 6pm per Yelp). I had bought a Groupon car wash. No other cars at the wash at that time. Despite the place being difficult to find (behind a Benihana), I finally pulled in. I walked into the car wash and the female owner said they were already closed but that as a favor she would accommodate me (wait, their online hours says 5pm closing?!!). When I told her I wanted to use my Groupon she abruptly said she could no longer do it and I'll have to come back the following day. I left and will just trade my Groupon for something else. Horrible customer service all around! Why even participate in a Groupon program when you treat its customers shabbily? Yelp site states they close at 6.
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July 2021 by Patricia I.
What a waste of my time. I purchased three Groupons and planned to use the first one today. Before I left the house, I checked the website and it said OPEN today (Sunday) 8am to 6pm. When I arrived not only was it closed but it looked like it is out of business as the site looks like it hasn't been tended to in quite some time. No hours are posted at either of the entrances. When I returned I called, no answer, no recorded message and no way to leave a message. I have requested a refund from Groupon. What is concerning is that Groupon is still selling these packages.
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June 2021 by Robyn Q.
Website Hours are NOT UPDATED. Waste of my time to drive out there and they are CLOSED at 4pm when clearly website states that they closed at 6pm.
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June 2021 by rowena h.
If I can put negative star but no choice except for one star. I had previously purchased a Groupon and presented it. They refuse to accept saying they no longer do Groupon. At this moment, they are still selling their services at Groupon. Liars!!! If you look around, not a lot of cars are there so their services must be that bad. Just don't waste your time going there.
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June 2021 by Cher L.
I paid $170 for a drive through car wash and a exterior detail & wax that I could have done better myself with a $15 bottle of wax. I had white overspray paint and In-nOut sauce that exploded on my driver side. When they called notifying me that my car was done, upon inspection revealed hood overspray wasn't removed. and some of the overspray was waxed over and couldn't be removed by my fingernail. Other over spray I chipped off indicated they did a poor application for waxing. I DEFINITELY DON'T RECOMMEND this business ! I was actually looking for Steve's Auto Detailing which is located next to this car wash, don't make the same mistake I did!!!!
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May 2021 by Jann G.
This car wash disposed of my remote gate opener for my home as well as my personal business cards and then denied any and all responsibility for doing such! Those items are something I never take out of the car. Do not go to this place. They cannot be trusted
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May 2021 by Olga A.
Worst experience ever!!! DO NOT wash your car here!!! Rude and disrespectful personal, terrible customer service. If you value your time and love your car - choose another place for your car wash.
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March 2021 by Stan B.
my review was for coast car wash on 17th street in costa mesa, not newport coast car wash. very sorry for the mistake!
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March 2021 by Bruce N.
Great experience. My car looks great after a wash and a detail. Sparkles like new. Everybody here is friendly and kind. I felt like I was with family. And if you want a coffee while you wait, you will find the best cafe with a great selection of coffee drinks right on site--an unexpected and delightful surprise--I was told the beans used are the highest quality. Absolutely right! The espresso is so rich and sweet with a fine crema that it's almost a shame to dilute it with cream. Service exceeds expectation.
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January 2021 by JC
I was planning to just get a car wash at any location I could find but then when looking I found this location for a car wash close by my office. They are professional, courteous and friendly and do an incredible job. My car was cleaned and waxed and all within a very reasonable time. I was able to sit outside and relax, eating my lunch and visiting with the people that work there. I would highly recommend this place to anyone looking for a safe, clean, and professional car wash experience. They really do a great job!! Thxs again ?
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January 2021 by Bryan Storm
Great car wash. Accommodating and super helpful. If not happy with the service, they kindly will clean whatever you need to make sure you are happy with purchase. I come here every time.
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January 2021 by Leslie Q.
I took my car to fix some dings, the manager told me $160, I agreed and I paid it right at the spot. And 2 weeks gone by but no one informed me anything for any updates until I went there to check on the status. They handed me another $295 bill on top of the $160 I've paid previously!! And my car is not even close to finish! The girl works there bullied me into paying and threatened to call the cops and took a photo of my license plate! Scummy business!!! I never expect them to do a perfect job but they left me with a half a** poorly done car that has spots everywhere that I still have to take to another shop to finish! Bad experience! NEVER AGAIN!!!! ***I just read the owners reply below and Honestly it is such b******** NO, they have NEVER tried to rectify anything! They try to rip people off and they use bully tactics, they will take your license plate photo and threaten you. The woman boss there is a Chinese woman***
