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August 2023 by Art C.
We love Lucy and Sofa U Love have been coming here for 16+ years. Service is amazing and why we keep coming bacj
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July 2023 by Bernie R.
Manager does not honor the posted schedule, she closes the store one hour earlier. I drove 40 minutes to get here, waste of time. I can't tell quality of furniture because it was closed in business hours.
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July 2023 by Anna L.
Had multiple items recovered and could not be happier with results! Look brand new, everyone who comes over can not believe the transformation!! Amazing experience, Lucy made the process seamless!
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July 2023 by Scott L.
My wife and I are loyal customers! Lucy is fantastic to work with and the quality of their work is second to none. We've purchased many couches & chairs from all the major, high-end furniture brands over the years and these are every bit as good, if not better, in terms of quality and custom options. We recently had 2 RH chairs reupholstered and they're better than when we first got them. We've also had a custom couch built for our new home and have more custom projects in mind. 5 STARS!!!
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July 2023 by Noor D.
Purchased a beautiful love seat here from Lucy, and she made it such an amazing experience. The down-filled cushions are extremely comfortable and slipcovers are still taught after over a couple years of constant use! Lucy was awesome with helping us out choosing color, style and fit for our home. Delivery was on time and smooth -- definitely recommend for anyone looking to adding comfort in your living space and an easy process
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June 2023 by Jeane Z.
Sofa U Love in Corona Del Mar gets my five star rating! From deciding on fabric, cushions and the ideal way to create my very large sectional, store manager, Lucy went the extra mile to make sure every detail was executed beautifully.I have been getting my sectionals and chairs at Sofa U Love for many years and they never disappoint. The quality, pricing and customer service is outstanding. The delivery men were also extra professional, careful and caring. You can't go wrong with Sofa U Love!
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May 2023 by Rebecca M.
Great product and great service. I was looking at comparable sofas that were 3x the price. Also, you have multiple choices for the type of slip cover you want, the shape of the arms on the furniture, etc. Lucy provided outstanding service, even putting a rush on my order once she learned I had just moved to a new place and didn't have any furniture. Finally, it is great to support a local business. My couch was manufactured in the LA area. I HIGHLY recommend this place!
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April 2023 by Karen S.
Lucy was fantastic and I could not be happier with my sofa and chair slipcovers! We have three dogs, so having machine washable slipcovers is a necessity. Sofa U Love has a huge variety of fabrics to choose from and the washable linen is absolutely stunning. Her prices were better than anywhere else I contacted and I got everything super quickly!Highly recommend Sofa U Love in Corona Del Mar!!
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March 2023 by Shadi S.
These guys are really amazing esp. the store manager Lucy, she's very helpful, has an amazing taste, perfect in matching colors, fabric, cushions, she made my place similar to a showroom.The quality of materials is really nice, long term low maintenance.I recommend this place and for sure recommend lucy with her nice attitude and hospitality helping you out.
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September 2022 by James Bound
After one week i got our custom made sectionalAll the cushions sinked after 4 times going trough a frustration and hassle of redo it check the photo how they fixed it one foam made of pieces foam glow together and the other cushion are sinked againI am sick of tired of dishonest and cheep quality they made sofa’s never ever trust this company and don't go trough massive frustration as me and my family did going to report BBB
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April 2022 by Bob Salehi
This is an amazing place!!! They have sofas, that u will love. And even better, they had the unicorns here!
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February 2022 by Ostrich Leathers by Ray
After one week i got our custom made sectionalAll the cushions sinked after 4 times going trough a frustration and hassle of redo it check the photo how they fixed it one foam made of pieces foam glow together and the other cushion are sinked againI am sick of tired of dishonest and cheep quality they made sofa’s never ever trust this company and don't go trough massive frustration as me and my family did going to report BBB
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February 2022 by Lauren F.
First of all if I could give this ZERO stars I would. I hate leaving reviews like this as well!! I purchased a sofa with 2 sets of covers 10 years ago and they were ok or so I thought! For the most part the sofa is fine. Although I paid for wrapped cushions but got down on only one side which they now admitted was their mistake. The covers held up and the couch squeaks a bit but it's ok. So I decided to order a chaise recently and boy was that a mistake. Let's just say all the reviews about the inferior quality and Lucy are all true. She is the most unprofessional woman I've ever met and I had to put a hold/dispute on the order to get my covers re made because they didn't stitch them correctly and they frayed after 1 wash leaving them with holes at the seams. Lucy blamed that on me along with everything else that was wrong. The fabric that was needed to replace one set of the covers was back ordered so Lucy pressured me into ordering something else stating that she shouldn't have to wait until March to be paid because I wanted a back ordered fabric. I tried to contact Johnny, and Marina at their factory with no luck either. My cushions showed up after the holidays and all the promises Lucy made were broken. I even have the contract that she changed after she made the mistake of ordering the wrong fit for the cushions which she blamed on me!! She is dishonest, offensive, and should not be working in CDM selling furniture. I don't blame this on the company, I blame this on Lucy and her inability to do her job. She throws temper tantrum's if you don't do what she wants and now she is refusing to give me my last set of slip covers unless I have my bank release the funds first! That is against my banks advice and I paid before I received my chaise and cushions and now 4 months later the order still isn't complete. Lucy leaves nasty texts and is demanding payment for something she already screwed up once.. ridiculous! She has no value for customers and every store I called to try to get help said this is nothing new and have all heard the stories about Lucy and her incompetence. I paid her initially and I'm certainly not going to release a bank hold without seeing the covers first. She had the ability to tell her side during the dispute! My bank received no response from her.. so who's fault is that? She has demanded I pay her for items I don't have and tries to say the order is complete and I'll get the covers next week.. well that's not a complete order and I've been waiting for months! The audacity of this woman is amazing! She screws up the order, blames it on me, and abuses me via text and wants her money! If I had not disputed the charges NOTHING WOULD HAVE BEEN DONE! She literally ignored me until she realized the dispute was in process and she still didn't respond to my bank!! OMG!! Seriously? Stay away from this store!! Order from the stores in LA or the Valley because they handle their business. I hate leaving reviews like this but the abuse I've taken from Lucy is enough to make anyone upset. I will be filing with the BBB as well as taking her to small claims court. I was in the store to look at fabric and another customer came in with the same issues with her covers! I see pictures of frayed fabric and it's not a coincidence! I have never dealt with such an abusive and unapologetic person..EVER! A simple apology and I'll fix that for you goes a long way! Lucy is the worst!! I even gave her a Christmas gift! And she still treated me this way! I could go on and on with my 4 month long wait for my chaise but I'm just over it! I actually had to block her to stop the text abuse! That is unbelievable! I am surprised that this store is still open considering the reviews all say the same thing! See you in court Lucy!! Btw.. Lucy won't hold up their warranty either because it's never her fault! ...Will post pics later..
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February 2022 by Ray S.
first-order it was great but this time OMG!!! make it short; from the beginning lucy ordered too much fabric which was not necessary then when I got my custom made sectional after one week of using it All the cushions sunk, we call the store and they say they will fix it after 4 times back and forth going through the frustration and hassle of redoing it and every time with wrong foam and wrong filler, please look at the photo of how they fixed it, one foam made of pieces of foam glow together, and the other cushion are sunk again. I am sick of tired of dishonest and cheep quality they made sofa's, never ever trusted this company and don't go through massive frustration as I and my family did, going to report BBB
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December 2021 by Kim O.
I use to love this shop. Then I ordered two slip covers for my sofa. One set came complete. The next set was missing a pillow cover. I am still waiting for the pillow cover!! I spent $1600 on each set!! The owner, Lucy, complained about having to go out of her way to go to the post office to send it to me. I live on Bainbridge Island In Washington. I can't imagine a store so lazy they won't mail what I paid for! Please don't go here. They don't stand behind their work. Lucy tried to tell me that the sofa would look ok with one less pillow cover. I should have stopped payment for my order on my credit card. I had no idea that she was that complacent and took her customers for granted. Just hope, if you shop here, that everything is in order. Otherwise, you will be out of luck! This store is a NO for me. There are plenty of other stores that work hard for their repeat customers and value their business!!