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October 2023 by Keenan Koplien
Shout out to Shiva!I wanted to share my wonderful experience with Hyde Park Jewelers and specifically sales associate Shiva! Really this experience starts two years ago (I should have posted then!). In September 2021 I was looking to make my first Rolex purchase for my wife to celebrate our 28th wedding anniversary. I started looking around at various Rolex boutiques and was educated very quickly on the difficulty in obtaining one with the market conditions. Sales staff in other boutiques wouldn’t give me the time of day. I almost settled for another brand but then I decided to reach out to Hyde Park Jewelers.I was promptly contacted by Shiva while I was away on a business trip. She was happy to help make our anniversary special. She texted me several options with pictures of Datejust 31’s she had available. They were all beautiful. I chose one, arranged to pick it up when I returned. My wife loves it!Fast forward almost two years. My wife wanted to surprise me for our 30th anniversary. She contacted Shiva a few months ago asking about a Yacht-Master 40. Shiva was honest about the difficulty in giving a time frame but wanted to help. To our surprise, she contacted us this week with a beautiful YM 40 Blue dial to offer! (By now I was in on the “surprise”). Picked it up two days ago. Shiva had the watch sized for me while I waited. My wife and I came back in the next day for another adjustment on my watch, which Shiva happily accommodated. We felt like we were talking to a family friend. True customer service!Thank you Shiva!
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August 2023 by christian lopez
Mr. Rodríguez was very pleasant with me. My first time ever walking into a Rolex store and was very helpful. I tried on several size watches to get a good feel on my wrist. I was pleasantly surprised and felt welcomed. I left happy with my purchase.
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August 2023 by pattons3rd
Stop by today to look at some IWCs and ended up walking away with a Grand Seiko. They carry good selection of brands here. Worked with Vito who was cool, honest and down to earth even started chatting about baseball. The few associates I spoke to were all pleasant. I’ve been reading negative things about the Rolex department which I did not find true at all. Angel was super nice, letting me to try some pieces on. Now, I’m not that experienced in shopping in luxury items but I treated with respect and felt no judgement or pretentiousness at all. The service level here was exceptional. When I have enough saved up for my next piece, I’ll be coming here. And I can’t stop looking at the second hands sweep of my new Grand Seiko the spring drive is something to behold. Even my dog loves it. Ask for Vito, cool guy to work with
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July 2023 by Gary W.
A huge thank you to Angel for a great buying experience. Since my first encounter, she has always been very friendly and professional toward me and my wife. Angel has a wealth of knowledge around the brand and the specific timepiece that I inquired about. Will definitely be back for future purchases.
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July 2023 by Tai H.
Stop by today to look at some IWCs and ended up walking away with a Grand Seiko. They carry good selection of brands here. Worked with Vito who was cool, honest and down to earth even started chatting about baseball. The few associates I spoke to were all pleasant. I've been reading negative things about the Rolex department which I did not find true at all. Angel was super nice, letting me to try some pieces on. Now, I rarely shop for luxury items I came in wearing a baseball cap, dickies but I treated with respect and felt no judgement or pretentiousness at all. The service level here was exceptional. When I have enough saved up for my next piece maybe a Rolex , I'll be coming here. And I can't stop looking at the second hands sweep of my new Grand Seiko the spring drive is something to behold. Ask for Vito, cool guy to work with
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June 2023 by Albert Y.
I had a great experience purchasing a watch from Hyde Park. I emailed this location that I was interested in a specific model and Vito got back to me within a day. He was able to secure a watch for me and we scheduled a time to meet. I stopped by the store and was greeted by friendly associates and met with Vito to look over the watch. We chatted a bit while the bracelet was being resized. He also went over the other items that came with the watch and the warranty card. I will be back Hyde Park for future watch purchases.
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June 2023 by Manoj Vasantharaj
Mark Gavranovic and John were absolutely amazing today. Sincere gratitude to Mark for helping me find a Submariner for my dad. I cannot express how overwhelmed and happy I was to get a call from Mark much ahead of the anticipated wait time. It made my year! Hyde Park Jewelers have earned a special place in my heart. Thank you Again!
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June 2023 by Cheri K.
I had been to several AD's in Orange Co in search of a new Rolex without much success. I decided to try Hyde Park jewelers to see if I could put my name on a list. Shiva was amazing. She was attentive and kind, one of the best experiences I've had with an AD. Several watches arrived the following week. I found the perfect watch. Very happy with the service at Hyde Park Jewelers. Thank you!
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June 2023 by Minh Nguyen
Hyde Park Jewelers masterfully resized the bracelet of my Grand Seiko watch with exceptional precision and care. The fit is perfect, and it beautifully complements the elegance of my timepiece.Their stunning jewelry collection is worth browsing—every piece is a unique masterpiece. Knowledgeable and friendly staff. Highly recommended for top-notch service and an impressive selection.
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June 2023 by Eric Johnson
John Rodriguez…you gave me a 1 star experience. Very arrogant! I hope Damon Gross or someone on his team reads this. I was initially greeted by a junior sales associate, he was pleasant, smiled, complimented me on my watch, offered me water told me if I have any questions just ask. I took a look around the store and saw many pieces that I liked. The sales staff was too busy huddled up and talking I think I counted almost 11 employees in the store.. I made my way into the Rolex area where there were about 4 employees on their phones and scattered once I enter the room. I was met with a sinister looking man, John Rodriguez. He asked the typical generic questions , just going through the motions but he looked really irritated to even be talking to me. It was a very short interaction, but a very memorable one.
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May 2023 by Agatha P.
Before I came to Hyde Park, my closest friends are talking about it a lot. They are regular clients of Shiva & team. The first time I came there, I came with my family, and Shiva treated us nicely and respectfully. She really listens and put down notes on my dad&mom's watches wishlist. Then last month, I was shopping around the area and visit Shiva at Hyde Park. Surprisingly, Shiva got me an amazing OP 31 watch. And I'm so happy with the watch!!Angel also adjusted the watch perfectly. No wonder all of my friends have been recommending Shiva for me. Thank you Hyde Park, especially Shiva & team! Looking forward to buy more collections for me & my family!
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May 2023 by Dan Ortega
This was a really nice place to visit. We looked over all the nice items they had. Lots of diamonds here. Watches and rings. The people here were very helpful and considerate. We recommend Hyde park jewelers to anyone looking for an honest and fair place to get something nice. They are that good!!
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March 2023 by Samiur R.
I'd like to thank Shiva to whom I'm immensely grateful for giving me an opportunity to purchase a gorgeous Rolex Datejust pictured below. I had met Shiva earlier and had told her I'm keen on a Rolex with a blue dial to add to my collection, and I was pleasantly surprised when she presented me with an opportunity to buy one with roman numerals which is an excellent tribute/homage to the Datejust's, rich heritage since inception in 1945. I love this watch so much for its tradition and class. Thanks Shiva! I hope to be back soon.
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February 2023 by Kyle Lorenzo
Firstly, I can't say enough great things about the amazing folk at Hyde Park @ Fashion Island. Especially Aria, John, and Mark - immense gratitude towards these guys always taking care of me. Can't say enough great things about them - always eager to take time out of their day to talk watches and make sure any of my questions or requests were attended to. They were even able to offer me a stunning Rolex earlier than anticipated and it made my whole year.The store itself also has the best consolidated timepiece selection that I've seen in all of Orange County; you'd have to go to South Coast and visit ten different boutiques with ten different sales staffs to match the selection here - and even then, they have the very enthusiast-focused brands of Grand Seiko, Nomos, and Oris that you won't find anywhere else in OC.Hard to imagine myself going anywhere else for watches or eventually jewelry other than Hyde Park - between the stellar team with Aria, John, and Mark and the unmatched selection - especially when it comes to Grand Seiko and Rolex - I'll likely be a regular for life. Appreciate you all!
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January 2023 by Chase I.
Probably the most disappointing visit to a Rolex AD I've ever had. Everyone know's the current state of obtaining a watch from an AD, however I thought I'd stop by at begin a relationship with one of the SA's. I was nicely greeted by the security guard, but the SA was completely different. Without saying it I was basically told we won't sell to you because of many factors. So I asked, it seems like there's no way I will be able to buy a watch from your location even in the future? To which I was told "That is correct". Extremely off putting to say the least, I wish this location the best of luck with their current clientele as it seems that they are unwilling to take on new ones at the moment.