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September 2023 by Laura N
Posting for Holly WI recently lost 25 pounds so I treated myself to an appointment at a nice salon with the owner of the salon, Ty. When he was notified that I was there, he looked over in my direction and his face transformed into an angry, indignant expression. He walked over to me and asked me what I wanted done to my hair. I showed him a picture of a hairstyle I really liked. I wasn't sure what it was called but I called it a 'shaggy mullet'. He said in a very clipped tone, 'a shggy mullet?? Nope, I'm not doing that' and instructed another stylist to do it. His attitude was arrogant and cruel. I said to him that I was keenly aware that I am middle aged, unattractive, and overweight and that it was a fear of mine to walk into a salon and be rejected. His response to me was, 'you're not overweight.' While I was getting my haircut by someone else, he sat in the chair across from me chatting with his staff. Welcome to 50.
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November 2022 by Connie S.
I've been getting my hair cut by Kim for years! Love her - she does any amazing job every time. She books up quickly so you have to schedule in advance. Salon is also clean and everyone there is really nice. Highly recommend for both men and women!
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June 2022 by Sarah S.
I am hoping this posts so no one has to go through the experience I had with this salon. I started going to the original Ty salon approximately 10 years ago when my stylist moved there from Salon Gregorie's which I liked. I actually followed that stylist there from Salon Gregorie's when she relocated so I assumed it was high end in terms of quality as she has very high standards. Suddenly, my hair stylist stopped working to take care of her 4 kids so I needed to find someone new. I did my best to research my options as I had no experience there with any other stylists there and had been satisfied. I decided on Leann and scheduled a haircut to get a feel for her skill level. She did an average job, as my hair is long and straight and I maintain a basic style. She was supposedly a color specialist and since I was also in need of highlights I scheduled an appointment with her when I needed another haircut. I went and told her exactly what I had been doing for over 20 years in terms of color as and just wanted to snap it back to that. However, what I go was beyond awful. It was hideous. I requested fine golden highlights as I had been getting but ended up chunks of copper penny colored streaks in random places and other parts completely not highlighted at all. Furthermore, I sustained a chemical burn spot on the top of my head and my hair was overall completely chemically damaged. When I realized how bad it actually turned out, I asked her to fix it and she refused. She did refund my money but when I asked the salon if someone else would do it, they ended up telling me that no one there was willing to try it. The damage done was worth far more the the refund of the money I paid and I should have sued both her and the salon for damages. I wish I had. Ultimately, I spent numerous months trying to get over my fear of going to anyone else as it was unbearably bad to the point I could not stand seeing myself. I finally just recently dared to try a totally different salon and the stylist I got there did a phenomenal job of getting me on the road back to normal. I say road as the damage was that severe and will require time to repair. I advise everyone to avoid that salon unless you know the stylist's skill level as if you get a terrible job they will not back it up . That salon is anything but Newport Beach quality service. A salon is only as good as its staff and its management. Both are completely lacking there now. I have been getting highlights for 30 years now and have had to change stylists and salons several times because of relocating only. Never in my life have I received such poor service in every regard. 0 stars by the way. Actually negative to infinity if I could.
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May 2022 by Ellie T.
BOOK ROSY!! She is the best! I have been going to her for years now. She is flexible, kind and extremely professional.
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March 2022 by Melissa G.
Rosy is the BEST of the BEST! I was very skeptical when it came to my hair, due to previous experiences. However, it has now been a couple of sessions since I first booked with Rosy and never again will I go else where. Rosy is very flexible with scheduling and extremely sweet to say the least. I always leave the salon with the biggest smile and multiple compliments. She continues to go above and beyond my expectations. I highly recommend Rosy!
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December 2021 by Tricia M.
Rosy! Thank you so much for squeezing me in next day in your already packed schedule. It is so hard to find a new hair stylist but I am so grateful to have found you. My hair was in such bad condition but you made it beautiful again. Will be going to you exclusively from now on!
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December 2021 by Heather R.
After a bad experience with another stylist at a different salon, Dominique came highly recommended by an acquaintance. I found her in Instagram, checked out her work and reached out to to her to schedule an appointment for a color correction. I arrived to Ty Alexander on my scheduled date, and met with Dominique. We talked about what I was hoping to achieve without damaging my hair further. I left the salon happy with the results. I reached out to Dominique a couple of weeks later to schedule another service, and an appointment was booked. On the day of my appointment, my babysitter unexpectedly called out sick. This put me in a very rough position because I had no one to take care of my 7 month old. I quickly got into contact with Dominique explaining the situation and asking about rescheduling. Her attitude got nasty and said I would have to pay a $100 cancelling fee to reschedule. When I asked her why the steep cancelling charge, she told me it was because it was over $300 service I was cancelling and that I had already rescheduled once (which is true. But with plenty of notice). I can completely understand the situation with her losing out financially, and it's sucks that I was also losing out on my own service. But when I asked her what I should do, she obviously had no answers. I was not willing to take my son to a 2+ hour hair appointment. If she had had a better attitude and was more understanding of the situation, and communicated reasonably, I would have moved on and just paid the cancellation fee. But her nasty attitude was really upsetting. I decided burning the bridge was a better outcome. I guess I shouldn't expect better from a young girl in her early 20's who isn't a mother and only seems to care about her own financial gains/losses.
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November 2021 by Eddie J.
Everyone at Ty Alexander are very friendly and customer oriented. Rosy has been styling my hair for 4 years now. Always perfection! She's the best!
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November 2021 by Tiffany M.
Rosy I've done my research on hair salons and decided to give this salon a try, and when I tell you I came out with a big smile on my face is an understatement! Rosy made my hair go from botched to snatched in a matter of a couple hours! She gave me balayage, hair extensions, and haircut, none the less made me feel so welcomed to the salon! Everyone here is so welcoming especially the Front Desk Receptionist! I had a nice conversation with the stylist next to us. Overall, super sweet salon place is clean and bright love it thank you so much Rosy!!
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November 2021 by Nousheen T.
I sent my 15 YO doughier to Ty Alexander salon to get a haircut. She was excited to get curtain bangs and a trim to get rid of the split ends. When I picked her up I was surprised to see she had really short bangs above her eyebrows and all the split ends were remaining. So I took her back. Rosi the stylist not only did not acknowledge her mistakes , she rudely said we should come back the next day to talk to the manager. I was beyond disappointed. And by the way she had given herself a 20% tip for a total of $120!!!! My doughier is in tears and I can't believe this level of unprofessional behavior from a supposedly upscale hair salon in Newport Beach.
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July 2021 by Joe Phillips
This was our first visit to the Salon. We did not use any of the salon features however We visited the boutique next store which was amazing. They had a fun collection of light and airy fixtures, which include candles, throw pillows, coffee table reading media, and a unique, private clothing line. The salon was spotless and was of course busy! This boutique fits perfectly into the CDM lifestyle...
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June 2021 by Jessica O.
Once upon a time I had Virgen black hair, I then trusted Rosy to do dye my hair, and ever since I've never looked back. I fell in love with her and her work - my balayage is EVERYTHING!! She's not just a hairstylist, she's also a great person to have fun conversations with. 4 years strong! In Rosy we trust
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May 2021 by Eddie Jones
Rosy is the best! Cut/Color/Brazilian
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April 2021 by Janessa Stees
Real quality work, you can't beat feeling like a whole new, more done up you!
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March 2021 by Diana P.
Hannah A girlfriend referred me to Hannah, and I was so excited to have gotten an appointment with her 1.5 month later. After seeing her work, I was literally counting down the days until I got to meet her. I explained I've had traumatic experiences at hair salons in the past, and she was completely understanding why I was nervous. I'm terrified of ending up with broom-looking hair, but she reassured me that she would only lift me to a safe level and was always willing to clarify any part of the process. I truly believed she wanted to keep the integrity of my hair as much as I did, and she went the extra steps to make sure that happened. She was so nice to let me do work on my laptop while she did my hair. It was incredible seeing her work so quickly but carefully. My hair came out GORGEOUS and I left feeling so happy. Hannah is such an incredibly talented and sweet stylist. I'm a new loyal client and would recommend her wholeheartedly!
