November 2015 by sun Diego
Worst US BANK Branch in the country hands down. This branch is a total mess- everytime I walk in - there is some issue or the other. I have been a USBANK member for 10 plus years. Today's episode is follows: 1. During my Lunch break I go in to deposit a couple checks. 2. There is a line of 5 people in front of me with 1 clueless register person.( she cant even operate the computer) 3. There are about 7 other employees in the bank- all with no customers- obviously- Investment division, realty, etc etc etc etc 4. Not one person acknowledges you at this place. customers are frustrated waiting for this clueless teller- NADIA. 5. I wait my turn- 15 minutes- she calls me and says - she has computer issues cant do jack for me. All this time not asking for help from others nothing, and asks me to wait. 6. I wait another 10 plus minutes and then this other lady walks up and talks to this clueless teller and takes me into her cubicle. 7. I asked this new lady while i give her the checks to deposit- why is this place a MESS- everytime i come here there is always something wrong- Rude Tellers/clueless tellers/technical issues/ something or the other. The lady says oh its just today we have problems.. i tell her no- this place is a CIRCUS- Always the same- clueless clowns for employees- by the way who is the manager of this place. Her Answer: I am- I was like no wonder hahah! This Manager did not even apologize for this cluster circus called US BANK- that she runs and what they are putting me through. I told her - how can you have 1 person at the teller during lunch hours and that too some lady who has no idea how a computer works. This Manager went on a tangent- about the problems...hahah! I said you are the manager- i am the customers.. i need solutions not your problems. I bet she doesn't complain when she collects her free paycheck every 2 weeks.. right? All this time- no apologies- no reply that she will try to fix this... NADA! This US BANK BRANCH NEEDS TO BE CLOSED-BADLY MANAGED! RESOURCES are as good as the Manager. BAD MANAGER- BAD RESOURCES- BAD BANK - END OF STORY.