May 2021 by Snake S.
Good quality clothes. Friendly, knowledgeable service. Not much more to say beyond that. A pleasant shopping experience.
March 2021 by Monica Z.
Due to COVID their customer service has "limited hours"... While I try repeatedly to get in touch with someone for assistance with an order issue I am found empty handed once connection was actually made. The answer was pretty much "kick rocks" we are sorry we aren't sorry. For such a well known establishment/brand they have low class customer service. From someone who regularly spent large amounts of $ with them they have forever lost a customer.
September 2020 by Sammi
Love this store! Staff is amazing, great customer service!
September 2020 by Peter Sup
Like the old car commercial used to say. Go see Cat, go see Cat, go see Cat!
August 2020 by Esther Z
Normally they have really good customer care but today one of the ladies working there (8/21/20) was super rude. She sounded annoyed and was rushing customers. I’ve been there many times and first time seeing this worker. Would not go to this store a long as she is working there.
May 2019 by Brian Fleischli
Decent quality stuff but terrible customer service. Better off buying through Nordstrom. For the price the services is very lacking. Specifically the woman named Chris Brown.
April 2019 by Brian F.
Decent quality items but terrible customer service. Don't buy anything cuz they will pull every stop to not exchange or anything. I would highly suggest buying through Nordstrom. For the prices the service was appalling, especially Chris brown.
February 2019 by Jeff Green
Not very good
December 2018 by Cat Y.
Kris is the best. She is so helpful, everyone there is so pleasant. Every time my husband and I have gone there, I have gotten amazing service.
November 2018 by Lana L.
This review is about a recent experience. A huge portion of my wardrobe is Vince and I shop at this location often. The selection is fine and while many of the sales reps are pleasant to shop with, I've had some unprofessional and unpleasant experience with one rep in particular by the name Chris. Her rude and unprofessional behavior causes a disturbance and I do not recommend to work with her.
December 2017 by Wal Awsome
Vince is my favorite shop in fashion island ðŸŒ´
December 2017 by Philippa Z.
Very unhappy! You need to know that 40% off merchandise can only be returned for merchandise credit, something that no Vince person said anything about at time of my purchase. Went to return sweater I had purchased 2 weeks ago, with sales receipt, tags attached--but was informed that I would be given merchandise credit, not credit back to credit card. I told salesperson that no one told me that. Her response was it is printed on back of receipt--the print on back of receipt looks like printer copy which desperately needs ink and print is single spaced, smallest font possible. Her response seems to indicate that a matter like different return policy would not be of consideration at time of purchase as well as indicate Vince salespeople have no responsibility to inform customer. I told salesperson that I should have been told of this policy, to which her response was if people inquire...we tell them!