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January 2024 by Tha F.
First time shopping at this location. Our checker was "Haley" and she never spoke, no eye contact, asked if we wanted bags or anything. She told the person in front of us to have a good day and greeted the person behind us! I have shopped Pavilions for over 20 years and her attitude was ridiculous! Her lack of customer service towards everyone equally is apparent! Some of these employees need to realize that they are a direct reflection of the company that they do not individually and personally own!!
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July 2023 by Joshua B.
Very busy very high priced grocery store. It is only a couple blocks from the beach so there's a huge convenience behind it. The prices felt very expensive and we cringed on how much milk and frozen chicken was.
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June 2023 by Nancy A.
The Pavilions Deli Dept is absolutely the BEST. I wish I could give it more than 5 Stars! I have used their cater services for several events and the Pavilions Deli Dept is always my one stop shop. They listen to what I want, they make great suggestions and they have never failed to deliver the best food trays, fruit trays, salad trays, etc. Their prices are reasonable and the products are always freshly made and ready for pickup. The people in the Deli Dept are friendly, knowledgeable and great to work with while planning a menu for an event.
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June 2023 by Mark R.
This review is only for the service deli. They're sandwich board advertises several signature sandwiches and build your own with artisan ingredients. However, they never have the ingredients to make half of what is advertised. They consistently tell me they are out of the meat or bread that I want. When I settle for a boring sandwich with what they have, it is flavorless, and the bread is stale. Sushi is ok but anything with tempura shrimp is soggy and overbreaded. Service is also slow. This is a busy market because of the houses and the beach across the street and they need to staff up the service deli. I have to stop ordering their sandwiches but unfortunately, they are so convenient for me, I will probably get another sandwich and regret my decision again.
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April 2023 by Rich N.
PLEASE!!! Bring fresh vegetables into your store. I cannot tell you how many times I have purchased items from your vegetable dept and have been disappointed. The product is beyond the "pull date". And you charge a lot!! Until you improve this department, I will go elsewhere for my vegetables.
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December 2022 by Lizelle P.
Came here to grab a readymade cake for a birthday. There was a small selection of different flavored cakes. We settled on the chocolate cake and my kiddos loved it!
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September 2022 by Michael J.
Nice market at Balboa Peninsula, it's walking distance to where I'm staying. Friendly staff, decent selection, clean store that is next to the beach so you will see people in swim suits grabbing a quick bite to eat or some drinks. Full stocked liquor store within the store as well.
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May 2022 by Andrea A.
Fantastic Peeps To Be Around,Healthy & Delicious Food,Products...Just You Need To Come & Explore...Healthy Quality Shopping Time! Be Blessed..Be Safe!
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April 2022 by Joan M.
Nice store. Good selection of organic produce. Good cheeses too. But it is so distressing to see young women (often girls, appear to be under 18) coming straight off the beach with barely any clothes on. Bikinis that barely cover the bits that have to legally be covered. No dress code here - " not at the beach." I would not be comfortable coming here with kids. It's not that hard to request customers to wear a t-shirt. I'll find someplace else to shop. Trader Joe's isn't that far away. Or anywhere on 17th in Costa Mesa.
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March 2022 by Bill D.
I have brought this up to the management a few times? It's a beautiful store beautiful location. Great deli, great bakery, great meat section. But more than 50% of the time when I use the restroom it is a complete disaster. I have brought it up to management too many times for it not to be fixed. When you walk into a restroom at a grocery store you would hope that it would be clean and shiny to reflect that the staff does care about the cleanliness of the whole business. If I walk into a restroom in a restaurant and it's filthy dirty I'm not eating at that restaurant that's for sure.
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February 2022 by Lynn F.
Love their quality but the delivery is unpredictable. Have had to return products several times that were odd substitutes.
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February 2022 by David G.
All I wanted was some hot chicken and they went to make it and this swarm of boomers and gold diggers with strollers showed up and my meal that should've been simple and fast got overtaken because for some reason these folks prioritize the wrong people.
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January 2022 by B G.
about 10 out of 30 patrons were wearing masks in spite of sign requiring masks.
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January 2022 by T J.
Overheard two employees talking that their colleague called off for being sick but the manger "wouldn't let them" and made them come in anyways . Employees wearing masks but zero even attempted enforcement for anyone else. Most customers are compliant, but every oldster in a red hat or basic Newport Beach 2nd wife in Lululemon yoga pants isn't and flexing about it, and not told to put one on. *Have to wear a mask to go in (but not really). I'm gonna go in pants-less next week and see if same rules apply. Most employees are pretty good, Robin is the best, not sure why management is jeopardizing the safety of dedicated employees like her and others. If a rule isn't enforced it's not a rule... Pants-less shopping here I come!!
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October 2021 by Tristan K.
The food at the deli (side dishes) was so bad we ended up playing a drinking game where the loser has to eat the food. Currently playing and we will all feel sick soon. Would not recommend this market to anyone. Picture of food attached. The chicken Caesar salad has to be the worst I've ever tried, with the chicken curry salad coming in as a close second. Yet to mention the smoked mozzarella penne, which was also atrocious. A friend was just quoted saying, "this is the grossest thing of my life." Not much more to say. And by the way, to the guy who claimed the chicken Caesar was a "crowd pleaser" is a fucking idiot