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November 2023 by Paola E.
Everyone at trailer hitch RV Center was extremely helpful in our purchase of our grand solitude trailer. The orientation given by Jake and Eddie was extremely helpful and thorough. We loved our experience here because we felt that they genuinely cared about our new venture. Later that evening, we ran into a rookie snafu, where we had to call the people at trailer hitch for assistance. They sent over Preston one of their technicians to our campsite to provide us hands on assistance. You don't see that anywhere, we were very happy that we chose trailer hitch for our first purchase And we would highly recommend anyone on the market to buy it through them
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October 2023 by Mia U.
I had a water leak and needed it fixed asap. Porfy came and fixed it that day! He was awesome! Very knowledgeable and friendly. I highly recommend him to anyone and will definitely request him in the future.
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October 2023 by John M.
After researching for about a year and driving to orange county and Santa Clarita to look at travel trailers, we made the ride up to Nipomo. Dan was very helpful and there was no pressure to buy unlike the "big brand" RV centers we visited. A few months later, we purchased our Grand Design 2800bh! Picked it up last weekend which was a great experience. A gentleman did a complete walk through with us and gave some great advice. Then another tech showed me how to hook up the weight distribution hitch. Happy camper.
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September 2023 by Craig H.
These people had my RV for nearly 5 months to re-roof and replace a window,,,, I finally went to get it after they said it would be an ADDITIONAL SIX MONTHS for the awning replacement.they allowed the the missing window to be left uncovered for months resulting in a huge dirty mess inside... This group is so mis-managed,,,, good luck ever getting a call back or a straight answer,,,,When you do speak to them, they all point fingers at other employees and bad mouth each other... so unprofessionalBEWARE
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September 2023 by Roe J.
PARTS DEPARTMENT ROCK... Trailer Hitch RV in Nipomo we bought a Rockwood, Trailer 2706ws bunk and during the walk through and hitch set up; these two guys hands on made the experience we had good. THANK YOU JAKE AND EDDIE! Such information to get us going and then some . Great attitudes and personalities. Michelle at counter and Steve in Parts Just went out of their way to get answers for us.Steve you came through for my needs with arthritis. Very attentive. YOUR MY HERO! We added a drawer for under belly that pulls out on both sides of trailer.Now days it is hard to get people to focus and call you back. Sure parts had others who cleaned it and set up as well. We say, THANK YOU, THANK YOU, THANK YOU. The smiling face Jones.
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August 2023 by Joni Long
The staff was very helpful with their solutions to our issue. The parts department went above and beyond to locate the items we needed in a timely manner. All the staff was great but a special shout out to Jake and Christian.
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July 2023 by Christopher Lopez
I have to say Laura one of the sales woman there is excellent!!!!! She is very welcoming, very understanding, she doesn’t just pressure you into buying anything or make you feel like she’s only in it for the business, she actually hears you out and gives you lots of great advice! They also give you a free voucher for hookups for your trailer when you purchase one! This company is truely a genuine place and great people!
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June 2023 by Paul M.
I recently purchased a supposedly new trailer from Trailer Hitch RV in Nipomo, and I am extremely disappointed with my experience. Within just one week of owning it, I started noticing significant rust, patched holes in the siding and other items. This is not what I expected when buying a new trailer!Concerned about the quality of my purchase, I promptly contacted both the manufacturer, Keystone RV, and the vendor, Trailer Hitch RV. To my dismay, their response has been frustratingly limited. It seems that once you've made the purchase, they are no longer interested in standing behind their products.Even before the rust issue surfaced, I had reached out to the general manager, Aaron Walsh, regarding a broken part in the trailer. Trying to communicate with him was like trying to move a mountain. He dismissed my concerns by claiming it was not covered under warranty, making me feel like a burden rather than a valued customer.To make matters worse, my recent attempts to request a swap for an actual "new" trailer have gone unanswered. It appears that they are evading their responsibility and ignoring my rightful concerns. As a result, I am left with no choice but to seek legal representation to address this matter.Given my experience with Trailer Hitch RV, I strongly advise against purchasing a trailer from them. Their deceptive practices, lack of accountability, and poor customer service have left me feeling cheated and disappointed. As consumers, we deserve better treatment and assurance that the products we purchase are truly new and of high quality.Please think twice before considering Trailer Hitch RV for your trailer needs. There are undoubtedly other reputable dealers out there who will prioritize your satisfaction and stand behind their products.
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May 2023 by Daryl Scoggins
We purchased a trailer trailer from Dan at trailer hitch Rv. No pressure no nonsense. By far the place you want to buy from. Today need some work done while at pismo coast village and Rolando came to our camp site. He was very professional and nice. He got up all fixed up!!!!!! If you are in need of a trailer go to trailer hitch. If you are in pismo. Call them. Get Rolando from pismo trailer hitch location to get you up and running.
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May 2023 by Mik L.
We bought our trailer here and have had service. We found them to be honest, fair & reliable. Too often RV Dealers try to get you to buy more than you should tow, FYI do your research o. Towing weights before buying. We did not have any issues here snd would buy again. They are not pushy they let you look with out pressure.
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April 2023 by Lawrence Haynes
This was a no hassle, no pressure purchase. The salesperson Laura was very knowledgeable and listened to our needs. She showed us just what we needed and wanted.
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April 2023 by Tadd Wooton
TrailerHitchRV service team (Steven, Devon, Eddie) are total professionals. We had a busted hitch on a new travel trailer (that we bought somewhere else) and TrailerHitchRV came to our rescue by cleaning up someone else's installation.Their advice is worthwhile!It was late in the day. We did not have an appointment and they hustled to get the job done without taking short-cuts on workmanship AND took the time to fully educate me on safe towing tips and features of the new hitch.They spared my family from a lot of stress and saved us a ton of time. Thanks guys.
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April 2023 by Peace L.
I'm very satisfied with my trailer purchase at this place! Dan (sale's manager) and Kelly demonstrated such a high professionalism in their job performance. They both were very knowledgeable, friendly, and understandable. Dan gave us a good deal which I truly appreciate! Thank you guys! You are the BEST!
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April 2023 by Sheila E.
Trailer Hitch Hooked us up well! Shout out to Steve and Derek in the service department who go above and beyond making sure your purchase is all that you dreamed it to be. Buyers take note... It's no secret here on the Central Coast that the Trailer Hitch has the best sales team and service department you will find anywhere.
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December 2022 by Jeff Ellis
We purchased a toy hauler from Trailer Hitch . Josh was amazing handling all the paperwork. Later we had a problem with a heater, Derrick and Jerry from their repair shop we're so good at what they do, the problem was resolved and everything is great again . We're very pleased with all the support and help they provided .I would highly recommend the Trailer Hitch .
