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January 2026 by Karthik G
We had an exceptional experience at CarMax Norco today! After purchasing our van from CarMax Buena Park in 2012 and enjoying it for 13 wonderful years, we decided it was time to sell. We received our quote on January 12th and took advantage of their express service option, which allowed us to upload all necessary documents ahead of time.
Our appointment was scheduled for 11:00 AM, and remarkably, we were completely finished by 11:15! Denise assisted us throughout the process and had everything prepared and ready to go.
If you're looking to sell your vehicle, this is definitely the place to go! The experience was quick, easy, and straightforward, with a fair trade-in value and a genuinely pleasant atmosphere. Everyone we encountered--from the front desk staff to Denise--was incredibly friendly and professional. There was no haggling or back-and-forth, just a simple and efficient transaction.
Thank you, CarMax, for being an outstanding and trustworthy company! We couldn't be happier with our experience.
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December 2025 by Pat Stevenson
Fast, friendly and fair. Received money before we left facility.
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October 2025 by Alicia Bartko
This location has great customer service, cannot say the same for Duarte and Buena Park, CA
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October 2025 by Mark and Java
Excellent experience at CarMax in Norco!
I recently sold my Prius to CarMax in Norco and the entire process was outstanding. I received an excellent offer online, which was fully honored in person—no haggling, no price adjustments. After a quick vehicle check, the offer stood exactly as presented.
I was helped by Daniel M., who provided exceptional, respectful, and polite service. From the moment I walked in to the moment I left, the entire process took less than an hour. I especially appreciated that I came alone without a ride and Daniel kindly set up a Lyft pickup for me—such a thoughtful gesture.
Overall, this was a smooth, fair, and efficient experience. I would definitely consider using CarMax again in the future, assuming their offers remain competitive. Highly recommended!
… and editing here OCTOBER16, 2025…
Sold another low mileage Prius… Initially, tried to sell on eBay, but there is just too much scamming going on there. It’s surprising that there are still some positive experiences at car dealerships… but CarMax is one of them! Took us a bit over half an hour to leave with a check in hand, for the amount just as promised. Elisa was helping us. She was outstanding.
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October 2025 by Domenico William Sacchetta
I love thus place and staff is amazing
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September 2025 by Kelley Holtman
We were interested in selling our used Lincoln Navigator and had already received a quote from CarMax Norco by email but I hadn’t made an appointment yet. We were in the area and decided to drop in to see if we wanted to deal with CarMax Norco. When we walked in, Patrick greeted us with a big smile, a nice handshake and a gentle voice. He looked up our offer and was ready to buy our car in minutes with the offer they originally sent. No haggling, no hidden fees, no BS!
The problem we THOUGHT we had by not having the title to the car (it was at home in another state), was no big deal to Patrick and CarMax. We didn’t have to go stand in line at the DMV and try to get a copy of the title. Instead, we sat in the comfort of their air conditioned showroom and signed the required forms Patrick had printed up for us.
Needless to say, we highly recommend CarMax Norco and Patrick Ferryman. Oh, and by the way, they paid for our ride home on Lyft!!
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September 2025 by Martin Vargas
From the moment you walk through the door, you’ll be welcomed by friendly staff. With a vast selection of cars available, you can confidently find exactly the one you want without any hassle.
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September 2025 by Paulo Fabian
Customer service was at its best. Our rep, Kimberly Aguillon was a pleasure to work with and knowledgeable during my visit.
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September 2025 by Gabriel Lopez
fast friendly service. all of the necessary forms were processed in a timely manner and even ordered me an Uber ride as requested. Thank you.
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August 2025 by Jim Woods
Very good transaction. sold vehicle for exactly the online offer. Haylee and Denise were both excellent. Highly recommend them and Carmax if you are selling a vehicle.
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August 2025 by Chris “Chris” L
Fantastic! I was hesitant because it seemed to good to be true, but Carmax lived up to their promise. The process to sell my car was simple and super fast. The person who helped me was great as well. Overall a great experience. Strongly recommend to others!
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August 2025 by Everardo Benitez
Did the approval online, went in to give the down-payment in person while thing took less then 30 minutes. Staff were great
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July 2025 by Merna Mekhaail
Awsome service 👍🏼👍🏼👍🏼👍🏼
Today I went for a tire alarm in my car. Josh the one I met was super hospitable and helpful. He finished everything in minutes. Can't thank him enough. That was great and fast service.
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July 2025 by Luis Tull
Fast, Easy & Reliable...Very Friendly Staff and Well Understanding of my Needs, Pay for what was the right Cost of the Vehicle...Thank you so much
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July 2025 by Kathleen Schabow
Went in to buy a car and to get an offer on a car I was considering trading in if the offer was good. Let’s just say I ended up selling my car to CarMax as well as getting a new one! Everyone was so friendly and helpful and all my paperwork was ready when I got there! The process was simple and seamless! Recommend CarMax for your buying or selling car needs!!
