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February 2024 by Jay S.
I went in for a personal matter, was serviced by Karen Estrada. She had to call internally, she was constantly insulting me while on her call to figure out my issue, raised her voice to interrupt while I was asking questions, started yelling at me at one point, and kept making snarky remarks all throughout. Obviously she's highly incompetent to even engage in a civil conversation, let alone be around people handling sensitive matters. I guess citi is so desperate to hire just anybody. Terrible service and highly unprofessional service at this location!
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October 2023 by Alex M.
Absolutely has been 5 Star service during COVID and ever since. Chase on Hidden Valley was horrible enough for us to withdraw all of our money and open an account at Citi bank at that location. We've received at most customer service from the get-go. Every single time we go there, there is no line, and if there is, they open more tellers, customer service does their best to service us for our special requests and Karen has just been exceptional today with advising us with more options to get the most for our money. Absolutely has been awesome to be part of Citibank family.
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September 2023 by Jerry Yang
waiting in the line for 20 minutes, only one cashier working, they don't accept cash for paying my credit card bill, ridiculous, unbelievable, here is United State Not China Please
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June 2023 by Sapna G.
There's a reason why this place only has 2 stars. Every time I have to walk into this location, I get anxiety because I'm anticipating a horrible experience and without fail it's the norm. The employees need a complete refresh on all policies and positive customer service interactions. I'm giving 2 stars as one of the tellers actually knew how to interact with customers.
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February 2023 by Ray P.
I have been reporting an instance of potential fraud to CitiBank for several years. Calls, letter,and emails go unanswered and the potential fraud continues. I am not a Customer of this bank and would never be a Customer given the total lack of attention to an instance of potential fraud. The bank's fraud department, Customer Service Department, Credit Card Department, etc. are all aware of the issue and still no action to address the potential fraud.
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October 2022 by Pam Compton
Very disappointed with the service by Brianna today. Nobody in the branch and they were talking amongst themselves. Brianna was rude she could of helped me with my online service
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September 2022 by July Diamond
No lines, no greetings and my schedule appt at 2pm today 8/17 but my banker is having her lunch break somewhere while I am waiting. I walked out after waiting for 10 min. Very disappointed!
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September 2022 by Karen Peterson
Great service, no lines during day today
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September 2022 by wayne carroll
Horrible old country folks who act like it's South , Mississippi in the 1960's
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August 2022 by July D.
No lines, no greetings and my schedule appt at 2pm today 8/17 to open new checking account and cd account but my banker is having her lunch break somewhere while I am waiting. I walked out after waiting for 15 min. Very disappointed! Cannot believe the 2 bankers didn't bother to come and ask how I am doing or where is my appt banker.
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February 2022 by Adriana Ramales
Bad costumer service the old lady is the rudest in that branch
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January 2022 by David Castion
Its a bank that miss manages money. Not to mention people of color are not exactly welcomed here. There is a feeling of hostility here.
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August 2021 by Henry Tang
5 stars because they've always been efficient and friendly with me. Maybe I'm lucky?
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May 2021 by Brandon Conejo
Alejandra was very professional and attentive with my transaction, she makes you feel at home, if she were a personal banker I'd definitely trust her with my accounts.
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January 2020 by Martha B.
Every time I come here there are only 2 bank tellers!! And a long line! And no privacy for customers starting a business account or new account.
