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December 2023 by Claudia V.
So i went in today to pick up more supplies that I had bought the day before . So all my information was on the system . I walked in made the order and was told to drive around and I would pick up my order . To txt the number on the pick up parking space . And I do just that . I'm waited 15 minutes to get a response and assumed I was going to get a call back or have someone show up with my items . I forgot to mention that when I did the order at the register I told them the extra boxes were right on top of the samples they have on the floor . So I waited other 10 min and I decided to call them . I was told someone should be there in a bit . To make the long story short . It took them 1 hour to come out with my items . Literally 5 small boxes . I had to get out of the car and ask what happened to my order . They said they couldn't find the items . I said they were the there behind the Sample .I can't believe I have to their job and let them know where the material is . Like wtf !
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September 2023 by Danny K.
Gone are the days of going to Home improvement or hardware stores and having retired contractors with a wealth of knowledge eager to help someone. Unfortunately these days quality costumer service is hard to come by. Which is precisely why I want to highlight Matt and his team at floor and decor in norco. He had helped me about a year ago picking out some stacked stone for my fireplace. He then gave me step by step instructions on the how to, supplies needed, and strategies to make it look great. The project came out flawless thanks to him. A year later I stopped by for my bathroom remodel, he remembered helping me out and followed up on how the wife liked the fireplace and to see pictures.. Just the small ability to recall the project and greet me by my first name is what sets this store apart from any other. As if that wasn't enough he proceeded to guide me through the process, he also took the time to help with the design as his designers were busy with other costumers. Long story short, the whole crew from the cashiers to the staff on the floor have brought back to the industry what used to be the norm. I will continue to bring my business along with referrals to F&D Norco.
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September 2023 by Jim Keller
Looks like the selection at floor and decor has really improved, check it out high line stuff
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August 2023 by Gina Z.
I went to the store, spoke to Ela (Designer) found the Tile I was looking for. Tony and Byron put the Tile very carefully in my car. They made sure that my Tile would not break. They were all so courteous and respectful! Thank you so much!!!
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August 2023 by JANET ORTIZ
i placed an online order that i needed to pick up same day. I called the store and spoke w/ BRIANNA and she was able to pick the items and have it ready for me! awesome customer service and def will be back for future projects.The store has a wide (all high end and designer) selection of tile. Quality is the best and prices can't be beat.
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August 2023 by Jesse Q.
Maggie is the best designer and employee I have ever come across at any of the 6 different floor and decors branches. Maggie is highly recommended to me from my customers. I am a licensed contractor, I send my customers to her on a regular basis .I have costumers return to me asking for her schedule because they only want her help and opinion.She goes above and beyond by answering my Questions even on her days off.Floor and decor needs more employees like her.I highly recommend Maggie for any of your design needs or questions.
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July 2023 by Andreea N.
This is the best Floor and Decor from OC to IE! Staff is super helpful and does their job with a great attitude! Other locations have told us they cannot order from other warehouses and have given us the wrong information. Denise - Designer I believe - helped with our stair treads when 2 other locations could not. Daniel helped with ordering our tile! Matt and Tony (Managers) were able to fix our shipping issues and drop off my order one time as expected even with the mix up! Really appreciate the hoops they had to jump through to make things right. Tile is beautiful and the treads are a perfect match!
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July 2023 by Cristhian Perez
The staff is so helpful an respect full ..??The store is super clean ??An prices are cheaper??
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July 2023 by Bea Diaz (Beatriz Diaz - Realtor)
Had a good experience at Floor & Deco, specially with the assistance of Jose who is bilingual person. He was so helpful and nice.
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June 2023 by Luis Trejo
Great selection of Laminate Water proof flooring. Associate Miguel Serna was super knowledgeable and was able to answer all of our questions. Would come back and see Miguel for all of our future needs.
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June 2023 by Patty G.
This rating is for the Designer Briana Velarde. She was extremely helpful and patient from day one all the way until we made our final selections. We returned several times to the store as we made changes to our bathrooms and kitchen projects, and every time she greeted us with a smile and had a nice disposition to help us find what we wanted to accomplish. She is truly the store staff who meets all expectations and needs from the customer service perspective and displays a willingness to help the customer courteously and professionally. Kudos to Briana and she should be recognized for her performance.
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June 2023 by Lisa T.
Great customer service and selection. Came here to pick up some stuff for a DIY backsplash project and Justin K helped me from beginning to end to make sure I was educated on my purchase and every product I would be needing. My husband and I went home to install the backsplash and overall extremely thrilled with the process! Definitely would come back here again. Big thanks to Justin K for helping us fill up our carts & making the entire process smooth !
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May 2023 by Cherryl C.
Excellent customer service by Amner today!!We needed some floor shower tiles and found the style that matches the wall and he went out of his way to help us at almost store closing time and honored the price.
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May 2023 by Nathan Loveridge
Freaking awesome customer service. Bobby and Christina are a real pleasure to work with. Great selection and clean safe environment
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April 2023 by Regina Soto
Like the store, have used them for several jobs. But buy extra, extra because when you go back it's all gone. Once they were able to pull stock from other locations.I been in the contruction industry forever, but in flooring 25 + yrs.Good selection, good price and the have many store. My first visit, I got a few samples at no charge.Plus we got all the jobs because we were ableto show customer the sample.