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December 2023 by Redline Powersports R.
This company is by far the worst Customer Service I've ever experienced. They have a business model that motivated by greed and next guy up mentality. I ordered from kraftwerks and I truly wish I hadn't. They want your money and offer lousy customer support. DO NOT BUY FROM THEM. Go to a non woke company that appreciates their customers and return business...which they will not be getting from me.
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January 2023 by Bobby Kayasone
By far the worst costumer service in the industry .. we’ve as a collective have supported skunk2 for 20 plus years , which is grams and group A engineering do not be fooled . Took a set of 4 injectors to be cleaned waited over a week to get back 3 injectors which I was told I received all 4 was the most disappointing feeling ever for a company to tell you there’s nothing they can do about it ! Literally no solutions to be fixed according to Rep JOEL who is a manager of customer service and sales department .. waited 2 days after a back and fourth argument then a phone call comes we found your injector in the parking lot my boss found in the asphalt on the floor … still no apology nor refund on the cleaning of lost time and travel from my house to there shop which isn’t that close … sad to say this but we’ll definitely be ripping every peace of skunk 2 product and Grams out of all of vehicles … worst experience with any shop over 25 bucks a injector for cleaning service sucks dr Charles was once the god of engineering to see with this company is a shame
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November 2022 by zpeedfreak Reno, NV
Home of Skunk2
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October 2022 by Ian C.
They have all that I needed to complete my vehicle helpful tech support, super easy to talk too and great folks!
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March 2022 by illy545
By far the worst costumer service in the industry .. we’ve as a collective have supported skunk2 for 20 plus years , which is grams and group A engineering do not be fooled . Took a set of 4 injectors to be cleaned waited over a week to get back 3 injectors which I was told I received all 4 was the most disappointing feeling ever for a company to tell you there’s nothing they can do about it ! Literally no solutions to be fixed according to Rep JOEL who is a manager of customer service and sales department .. waited 2 days after a back and fourth argument then a phone call comes we found your injector in the parking lot my boss found in the asphalt on the floor … still no apology nor refund on the cleaning of lost time and travel from my house to there shop which isn’t that close … sad to say this but we’ll definitely be ripping every peace of skunk 2 product and Grams out of all of vehicles … worst experience with any shop over 25 bucks a injector for cleaning service sucks dr Charles was once the god of engineering to see with this company is a shame
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February 2022 by Bobby K.
By far the worst costumer service in the industry .. we've as a collective have supported skunk2 for 20 plus years , which is grams and group A engineering do not be fooled . Took a set of 4 injectors to be cleaned waited over a week to get back 3 injectors which I was told I received all 4 was the most disappointing feeling ever for a company to tell you there's nothing they can do about it ! Literally no solutions to be fixed according to Rep JOEL who is a manager of customer service and sales department .. waited 2 days after a back and fourth argument then a phone call comes we found your injector in the parking lot my boss found in the asphalt on the floor ... still no apology nor refund on the cleaning of lost time and travel from my house to there shop which isn't that close ... sad to say this but we'll definitely be ripping every peace of skunk 2 product and Grams out of all our vehicles ... worst experience with any shop over 25 bucks a injector for cleaning service sucks dr Charles was once the god of engineering to see him with this company is a shame
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November 2021 by J_ O.
Terrible customer service. Don't have any useful information regarding the products they sell
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July 2021 by Alejandro Valdezt
I do not recommend kraftswerks or skunk products to anyone. I read all the bad reviews and still decided to give them a try. I should have known better and just gone PRL turbo or Mercracing. I supercharged my 2013 civic si from powerhouse motorsports and the day I picked up the car, the kraftswerks supercharger locked up and the pulley broke off & left me stranded. Took the car back to the shop and my car has been sitting for over 2 month's. I have called every week and no one knows anything. Still can't get the supercharger warrantied and they still are losing paperwork and don't know where I stand. I am in limbo and can't get anyone to help get me some resolution. Paid over 8K and down a car with no one caring to help the customer. SKUNK / KRAFTWERKS Do not stand behind there product. I am highly pist now and don't know what to do.
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June 2021 by Nathan M.
I purchased an upgraded throttle body for my 2000 nb miata and the build quality was quite poor. The throttle plate was sticking and rubbing when opening throttle. I was able to get a replacement part and when I went to inspect the new part before installation I noticed that there was only one mounting point for the idle air control valve, where as the stock throttle body has a much more secure two mounting points. Ended up returning, but had to pay a ridiculous restocking fee. But main point is overall build quality is poor compared to OEM part, not worth the higher price tag.
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March 2021 by JJ Hamilton
No look they even removed the last reviews to hide the issues they have...krafty don’t work
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March 2021 by Shaheed Haj Qassem
Terrible service from what I'm hearing from everyone. Stay away
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March 2021 by George Paz
terrible customer service! STAY AWAY FROM THIS COMPANY
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November 2019 by Mark Grossinger
I cant say enough about this place and kraftwerks supercharger kit. Excellent customer support and they went above and beyond to solve my issue with supercharged. I am happy with this product and highly recommend this to anyone who need more power on their RZR. 5 star for KraftWerks!!!!
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March 2019 by Ethan Hopkins
When a car comes to me for a tune with Kraftwerks products, I know we are going to lay down some exceptional horsepower. Top notch products, and some of the industries best basemaps; make my job as a tuner easier!
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August 2018 by Mathew M.
I have built my 2000 CRV two years ago. I used a ton of skunk2 parts from drive train to dress up. I recently developed a small oil leak. In searching I found that it was coming from a failed o-ring in my oil cap. I bought these parts over two years ago! I just got off the phone with there customer service dept and they are doing a one time warranty exchange for me! These guys are the best in the business! The gentleman in the phone was empathetic and understanding. Skunk2 stood behind there product and have a customer for life! Thank you so much for this simple replacement I was willing to buy another but was honestly bummed. After my conversation with there amazing team I am elated with skunk2 and there products! Thank you again!
