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March 2024 by Patricia Padget
Very knowledgeable and helpful
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March 2024 by Gary Applegate
Fast and easy service
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March 2024 by Teresa Jobes
Took care of oil change and did service check to notify of problems and estimated repairs costs. Very polite, knowledgeable and through.
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February 2024 by Trevor Mention
On February 11, 2024. My car was at the gas station 4631 Watt Ave. across from Firestone 4637 Watt Ave. My Mazda 6 would not start. I walked across the street and met Dustin at the front desk and explained my situation. Dustin and Brian walked across the street and brought their toolkit to give me a jump start. Dustin explained to me my battery was producing a low amount of electricity and recommended a replacement. In a matter of minutes I paid and completed my service right there and then and my car has been working phenomenally. Thank you Dustin and Brian for saving me that very day. The Firestone location where these above and beyond employees work at is 4637 Watt AveNorth Highlands, CA 95660United States
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February 2024 by Mike Tarabochia
Great customer service, fast and friendly
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February 2024 by Александр Гужев
It took a very long time to change the oil, I didn’t even close the hood, I was lucky that I didn’t go on the freeway because I would have been left without a windshield, I didn’t even screw on the protection, I drove with the protection hanging, just complete devils
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February 2024 by Amy Kraft-McGowan
As a woman, I've been taken advantage of many times when it comes to auto care and maintenance, so I was really nervous walking into a new place for help with my tires. But it was an emergency and I had no choice, and this Firestone was one that my husband frequented a lot years ago. From the moment I walked in the door, I received nothing but top notch customer service.Sam was super friendly, very knowledgeable, and highly efficient. The lobby was quite busy and she handled walk-ins, appointments and the neverending phone calls with professionalism and ease. She answered all of my questions and never made me feel stupid for asking them. Mark was amazing and in my opinion went above and beyond in helping me get back on the road. When they realized the tires I needed weren't available in the store, they called a neighboring store, secured the tires, and then Mark drove out to Rancho, in the middle of the afternoon commute, to get them. He even double checked a sensor issue and helped me resolve that. What could have been a complete disaster, turned out to be an unexpected blessing.I was reminded today that there are still honest, kind, good people out there in the world. I will be returning to this Firestone for not only all of my tire needs, but the rest of my auto care as well!
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January 2024 by Carlos Diaz
It was a great experience overall. Making the appointment for the service and the short time waiting for the service to complete.
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December 2023 by Doxie Lover Red Dabble
Sam at the North Highlands Firestone location was great. She changed my cabin air filter in record time. I live closer to the Antelope location but have had bad service from them more than one occasion there I go to the North Highlands location where I have had great service and experience every time.Thank you everyone at North Highlands Firestone location for your hard work!
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October 2023 by Richard Krug
Great service and best tire care of all Locations
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September 2023 by C M
They were able to help me the same day. Good price. Friendly assistance. Thank you
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August 2023 by Tania Heta
The technician Sean took my V8 six speed shift stick Camaro SS modified exhaust system to give it extra power for a joy ride. He was given specific instructions to pull the vehicle into the bay to put the new tires on it. Instead myself and the rest of the staff watched him drive off the property to take it for a test drive? The tires were bald and needed replacing not to be taken on a test drive. He put 3 miles on the odometer and then did not feel comfortable pulling the vehicle in the bay after his test drive as he couldn’t drive a stick shift. So you have now rode the clutch cause you didn’t realize the clutch forces your foot off the clutch and you either stall the vehicle or you ride the clutch if you do not know how to drive the vehicle. I am lost for words and felt I was taken advantage of and I feel violated. The technician needs to be fired. The store manager rich was off today so now I have to wait two day for him To contact me?? A long time customer who can no longer trust your establishment!!Service: Tires
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August 2023 by Elena
Staff was friendly and very straightforward. Trustworthy.
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June 2023 by Mr. Nick
Pansies. Made an appointment to have oxygen spacers removed. Appointment booked. Once I got to the shop I am informed that the guy who handles that sort of thing is gone for another week and no one else wants to remove them for fear of breaking something. Fail.
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May 2023 by Rosemary Dickman
5 stars because the service was great and also to offset the negative reviewers who seem to have come to this particular Firestone to experience their very first day on planet earth.