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June 2023 by Denis Khavrenko
Overall, being in an accident is unpleasant and time-consuming, but the employees here made the frame estimate and damage estimate very easy and painless, I walked in without a prior appointment, and Henry Chung was super professional and kind to my situation, he scheduled me an estimate the very next day and was very helpful throughout the whole process. If I had to go through this process again, I'd definitely choose this location for my estimates and repairs. Loved my experience, and Henry was just an awesome guy over all.
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May 2023 by Wild Forest Gang Airsoft
I didn't actually get service done here but Henry was super helpful in helping me find someone to service my vehicle after we discussed my budget for my repair. That's good customer service to help your customer get the job done even when the money isn't going in your pocket. Thanks for that.
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March 2023 by NYC TRILL
Poor communication. Whoever answered the phone was great. Told me email Henry in regards to a quote. This was 3/9/23. I have yet to hear back. Its now 3/19/23. Chose another body shop. They handled it in 4 days from the quote to ordering the part onto paint n install. Truck was only down for 3 hours during install. Thats too notch service.
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February 2023 by Melaneeh S
Friendly and helpful... gave quotes to my company in minutes ....
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August 2022 by Dennis Farrell
They Do Awesome WorkBut, Maybe More Importantly...They're Uber Respectful
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March 2022 by regina hicks
Excellent service on both my cars.
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January 2022 by James Rogers
Great experience again!!
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November 2021 by Quality Care
How Satisfying Was The Service (1-10)?7, We were happy with the end results of the repair done on our Toyota Prius (see the attached pictures). My reasons for rating them 7 is stated below ??????Monroys’s Customer Service;There’s a huge need for improvement in this area. Honest and consistent communication is vital in conducting business with people, whether or not things are going per customers’ wish and if building clientele is important.One of the issue for us was that most of the time they didn’t answer their phone, you’d leave a message and no one calls back within reasonable amount of time. When someone answered or called back, there were times we felt the information given was doubtful and inconsistent.Upon the pick up of the car, they promised to send a quote for further maintenance needed that they recommend but up to date (2weeks later), we haven’t heard from them.Duration of the Repairs: Done as promised or early?No. (Dropped it off July 21, 2021, estimated repair time was initially 1-2 weeks, then time built up and completion date was August 23, 2021).There were some unexpected delays due to what they stated as unavoidable circumstances (short of staff or parts not being delivered in on time by their vendor) of which we were understanding about but we do believe that they failed to fix our vehicle in the order it came in and/or within reasonable amount of time.Would I recommend them?Yes,I would recommend them despite their shortcomings. I appreciated their maintenance services and cost (affordable), they do work with you to find parts that within reasonable prices, keeping the total maintenance cost as low as possible. That is highly appreciated especially if you’re paying out of pocket like we were.Please check out the before and after photos.
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November 2021 by Krystal Elizabeth
Wonderful business ? ? ? ❤. Above and beyond customer service.
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October 2021 by Mary Kariuki
How Satisfying Was The Service (1-10)?7, We were happy with the end results of the repair done on our Toyota Prius (see the attached pictures). My reasons for rating them 7 is stated below ??????Monroys’s Customer Service;There’s a huge need for improvement in this area. Honest and consistent communication is vital in conducting business with people, whether or not things are going per customers’ wish and if building clientele is important.One of the issue for us was that most of the time they didn’t answer their phone, you’d leave a message and no one calls back within reasonable amount of time. When someone answered or called back, there were times we felt the information given was doubtful and inconsistent.Upon the pick up of the car, they promised to send a quote for further maintenance needed that they recommend but up to date (2weeks later), we haven’t heard from them.Duration of the Repairs: Done as promised or early?No. (Dropped it off July 21, 2021, estimated repair time was initially 1-2 weeks, then time built up and completion date was August 23, 2021).There were some unexpected delays due to what they stated as unavoidable circumstances (short of staff or parts not being delivered in on time by their vendor) of which we were understanding about but we do believe that they failed to fix our vehicle in the order it came in and/or within reasonable amount of time.Would I recommend them?Yes,I would recommend them despite their shortcomings. I appreciated their maintenance services and cost (affordable), they do work with you to find parts that within reasonable prices, keeping the total maintenance cost as low as possible. That is highly appreciated especially if you’re paying out of pocket like we were.Please check out the before and after photos.
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September 2021 by Mary K.
How Satisfying Was The Service (1-10)? 7, We were happy with the end results of the repair done on our Toyota Prius (see the attached pictures). My reasons for rating them 7 is stated below Monroys's Customer Service; There's a huge need for improvement in this area. Honest and consistent communication is vital in conducting business with people, whether or not things are going per customers' wish and if building clientele is important. One of the issue for us was that most of the time they didn't answer their phone, you'd leave a message and no one calls back within reasonable amount of time. When someone answered or called back, there were times we felt the information given was doubtful and inconsistent. Upon the pick up of the car, they promised to send a quote for further maintenance needed that they recommend but up to date (2weeks later), we haven't heard from them. Duration of the Repairs: Done as promised or early? No. (Dropped it off July 21, 2021, estimated repair time was initially 1-2 weeks, then time built up and completion date was August 23, 2021). There were some unexpected delays due to what they stated as unavoidable circumstances (short of staff or parts not being delivered in on time by their vendor) of which we were understanding about but we do believe that they failed to fix our vehicle in the order it came in and/or within reasonable amount of time. Would I recommend them? Yes, I would recommend them despite their shortcomings. I appreciated their maintenance services and cost (affordable), they do work with you to find parts that within reasonable prices, keeping the total maintenance cost as low as possible. That is highly appreciated especially if you're paying out of pocket like we were. Please check out the before and after photos.
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March 2021 by Omar Rodriguez
Absolutely did a great job on my Silverado Great customer service. Asked for a couple of custom changes no problem took care of it. Would absolutely recommend.
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March 2021 by Ariana H.
Definitely will be back! Stuck a tree with my car and they made my car look brand new once I got it back ten out ten would recommend. Kyle was super friendly.
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February 2021 by Jordan H.
Great customer service. Staff were all friendly and helpful. Got my car all fixed up in a timely manner.
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January 2021 by Dila's guppies
Rude claim adjuster. They have no phone manners or etiquette.
