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February 2024 by Jose Gonzalez
Poor service
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November 2023 by Kokaku Kidotai
If I could give 0 stars I would, Joe is the one bank teller in all my years that he can't do a business deposit transaction, so unprofessional and inept
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September 2023 by Vlady Martinez
Worst bank ever, they never want to solve problems, they never want to help. Please never open and account here.
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March 2023 by Kate Eckert
One teller working during the lunch hour. Understaffed and inconvenient. Go to any other location. This one is one of the worst.
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October 2022 by Sergei Riabov
It’s the best BofA’s branch which I know!Thank you, Kevin!You solved all our issues!
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October 2022 by Rushaniia Senina
The awesome bank’s branch!
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March 2022 by Joel A.
I had $14,580 stolen from my B of A account, out of the ATM at the Northridge location. I filed a claim with B of A, & it has now been rejected 5 times!!! I was in Maui from Oct 7th. 2021 until Jan. 24th 2022. Between Oct. 7th & Oct. 21st, someone withdrew $14,580 out of this branches ATM, despite the fact that I was 2,500 miles away, in Maui...and so was my debit card. I provided the bank with my boarding pass, credit union statement from the time-frame this fraud took place, and all sorts of other info to prove I was 2,500 miles away while this occurred....and it's still being denied?!?!?! Clearly someone had a skimmer on their ATM machine & stole all my info, made a copy of my debit card, and withdrew all my $. I wouldn't be surprised if a bank employee was in on this scheme either, considering how absolutely useless the employees have been in helping me. They're very clearly hiding something & don't want to get caught. Not 1 fraud alert. Not 1 notification. Nothing???? Now the bank has repeatedly denied my claim, so my only option is to absolutely obliterate B of A via every avenue possible (social media, news outlets, etc.). I have also contacted a lawyer, so I will be coming for B of A in court, for far more than the $14,580 that has been stolen from me. Bank of America are a bunch of criminals & frauds, and if you choose to bank with them, be prepared to regret your decision. You'd be better off going to any other bank that isn't a B of A. This wouldn't happen at any other bank except a B of A, because B of A is basically a criminal organization that is getting away with fraud, amongst a slew of other things. Their claim department is living in the 90's. They only receive your info via fax or if you mail them q letter...no emails, no phone calls, NOTHING! HOW IS THA POSSIBLE?!?!? I've spoken with the claim department call center who literally tells me "That's the way we do it. We don't even speak with the people who work on the claims." -- What this tells me is that B of A absolutely does not care about it's customers, nor making things right should something happen to you like it did me. They are q despicable group of cowards who need to be taught a very very valuable lesson, and I plan on doing that, in court. Bank of America, you should be absolutely disgusted and ashamed with yourselves! You have no integrity or honor & every location deserves to be shut down immediately!!! I will bo posting a similar review on every single B of A location across the United States to make sure everyone knows not to do business with B of A. They have gone as far as trying to have my reviews removed, but I will not stop until they have to answer for what they've done.
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February 2022 by K. J.
Very nice with their fancy ATM's❤️
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May 2021 by Carlos S.
Really bad customer service 5 people ahead of me when I started here 35 min ago and they are so slow they have only helped 3 people in front of me and when I asked supervisor if they can open a new window she just tells me they already have 3 windows open like if that's enough. They don't care about the customers walking in, in here. Bs
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April 2021 by Mike Bell
WORST BANK OF AMERICA!!!!
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October 2020 by IDont R.
Loved the employees here. I'd recommend to go with Rita Gomez, great person who treats customers like family!!
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August 2020 by Jose Q.
0 stars for this bank no wonder they have so many bad reviews there staff dont know how to give customer service i had an issue with a cashier named Melody I asked her many times to call her manager and she just kept on telling me that the manager is busy even though she didn't ask her. When I finally got to talk to the manager I explained the issue I had with the cashier and her response was," The cashier is only trying to help me as a manager because I'm busy with customers." So what is the point of being a manager if the cashier is gonna be helping others as the manager. No matter how busy you are as a manager you have to give the customer your service. Its like saying I want to speak with the owner of the circus not with the clowns. DON'T WASTE YOUR TIME COMING TO THE BANK OF AMERICA!!! Take your money and business to another bank that has better service. They really need to train their staff better if they want to keep their customers. Hopefully the president of the bank replaces the manager called Susana. She has no experience doing her job. I'm so disappointed because when I told her I was gonna give her a bad review she said I dont care go ahead. Thats not the way to respond to the customer.
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July 2020 by N N.
Horrible customer service!! Got there early I was waiting over 30 mins and there was also someone before me so I can only imagine how frustrating it must have been for that person especially after hearing that lady tell him if he could just come back tomorrow instead!!! Then asks what I'm here for & that she was busy with a client and was going to take over 40 mins so she wasn't able to help. She then calls some lady named Jasmine & also refused to help me cause she was "busy on her computer"and to just come back tomorrow. That Jasmine lady is unprofessional & has attitude HOW DID SHE GET PROMOTED TO MANAGER! Not the first time I've been to this location the last time she was the one to assist me & in the middle of her "helping" me she started talking on the phone with some person also not work related btw! So unprofessional!! She printed out the papers and told me my account status was set to the new account status that I had asked for later to find out I got charged the same maintenance fee that I was trying to avoid! Waste of time didn't do anything but gossip on the phone & just print out papers!! Luckily another branch was able to fix this problem but I decided to close my account!! CHASE WOULD NEVER they're so much professional than these lazy ladies at this location all they do is gossip & waste your time! Now I see why all the negative reviews make sense!!
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March 2020 by Marcela Rezende Rosa
Banker Cindy is extremely helpful. Very friendly staff.
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February 2020 by Shae M.
This has got to be the worst BOA. I usually avoid this location at all costs. I will drive an extra 10 miles to avoid coming here. The line usually reaches the entrances. Today i wasnt in a rush so i decided to come here and to my surprise, there was only a couple people in line and two tellers to help. Soon as it was my turn one of the tellers left to talk to a co worker and they were gossiping about a co worker while i waited. I'll just continue to avoid this location.
