-
January 2024 by Jbi C.
just frustrating i orderd my sba card on the 7th or 8th of january they told me 7 to 10 business days. patiently waited ( never came) . then i called you know how that is , long story short, they told me if be here thursday of last wk if not friday, i waited, i called friday of last week then they told me monday today is tuesday, so i drove to my branch an they will mail it to the branch. ugh.
-
May 2023 by Mr. M.
Andy Mendez was professional and provided great service , provided me with all the questions I needed and finalize all my paper work in a timely manner. Was very helpful and took his time and assisting me with my case. I would recommended him to anyone I Know. - Mr. Macias
-
January 2023 by Bryant L.
Teller was helpful and reversed some insufficient fund charges so that I could correct my account. Great customer service and friendly service. It's important that they are understanding in situations where emergencies can come up and delay staying on top of account activity. Thank you.
-
April 2022 by Jose F.
Honesty felt like they didn't want my business Andy not once asked my name was annoyed by my questions and smirked when I asked him anything.
-
March 2022 by Baur JoEllen
We received excellent customer service from Roxana today, assisting us in placing my 96 year old friend's account into her Trust. She was knowledgeable, professional and kind. She took the time to thoroughly explain the process.Also the branch manager Michelle was extremely competent, knowledgeable and provided us with directions to accomplish our task.Both Roxana and Michelle are an asset to the CA Credit Union.
-
March 2022 by Baur J.
We received excellent personal and profession care from Roxana, Sr. Financial Service Representative. She took her time to explain the process and paperwork needed to my 96 year old friend in updating her account to her Trust. Michelle the Branch Manager was personal and thorough in her initial instructions, remembering me when I returned. Both Roxana and Michelle are an asset to the credit union. Excellent customer care. Thank you.
-
February 2022 by Marta Smajdor
I have never encountered this much incompetence in one place. The North Hills branch needs to provide serious training to its employees, starting with good manners and good member service. I have been banking with this credit union for 33 years. I will be closing my account. I gave one star because there is no way to give zero stars.
-
January 2022 by Ian S.
I am not the first person here to recognize that Richard Cowell seems key to this operation getting the good reviews that they have. But I can definitely confirm that. He has on at least two occasions gone above and beyond when others at CCU had been less responsive and even slightly uncooperative (thus the four stars... because Richard C seems to be a five-star act). But, overall, this branch is friendly and it never seems to be busy or have long lines like many banks do.
-
January 2022 by Helen J.
Approximately ten days ago, I drove into this branch to order checks. I was treated well by the teller and communicated that to the branch manager, Michelle W.-D. She gave me her business card. I received my checks on 1/14/2022. The check numbers were wrong! I telephoned CCU and the company that produces and mails the checks. I was put on hold for more than10 minutes at both places before hanging up. The telephone number on Ms. D.'s business card was disconnected. Today, 1/19/2022, I again telephoned CCU. The second customer service person helped me. She told me that the check company never sends requested check orders in one mailing. THIS INFORMATION was NEVER stated to me! Note: I received the 2nd order before the first...Hence the error in check numbering. In this day of stolen mail, identify theft, etc., I was beyond worried. I lost sleep! The customer service person told me to complete the survey offered by CCU. I did. Now, I share my experience with the public. I have been with CCU since 1986. I wonder why.
-
October 2021 by Dion Rostamian
Nationwide Shortsale Experts is a leading provider in nationwide short sales in all 50 states.
-
April 2021 by jason n.
Michelle and Andy were great getting my auto loan approved and completed. They got the paperwork done and a check cut really quick. I would recommend going to see them if you need a auto loan.
-
April 2021 by tim bouyett
I have my account information stolen 3 times at this bank. The last time they debited my account for more than $400 + dollars. Adding insult to the injury. That I had already received from the person who stole my information. I would not bank here. No matter how good the service is, the account security sucks.
-
April 2021 by Eva C.
I went in today April 9 at 115pm to inquire about my current loan. I never felt so unwelcome in a bank like here in Nordoff location. There was a lady in the right side area when you enter. Very snobbish and you can feel how cold her attitude was. I just want to stop by and ask about my current loan because I wanted to pay it off. No customer service at all. As soon as I gave my loan number she found out I am pre approved for a new loan. I will not come bank on this branch. I will prolly go instead to other credit union. 5 yrs ago Alexandra Cueto helped me with my loan and was outstanding service. But for some reason as time passed by, Staff becoming less friendly and no customer service.
-
March 2021 by Jake H.
This location is incredibly fortunate to have Richard Cowell. He is an incredibly kind, genuine and mannered person who shows he cares for his clients. Refinancing can be an intimidating and nerve-wrecking process especially when there are so many people out there who will purposely feed you lies to trick you to buy more things you don't need just so they can make more off you but Richard is not like that at all, he was genuine and most importantly, honest. He made me feel incredibly confident in my decision and made sure no questions were left unanswered. Like I mentioned, this branch is very fortunate to have Richard by their side and so is the community. Thank you!
-
January 2021 by M Hales
Fast, friendly, and efficient service!
