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February 2024 by Azilel Zevahc
Served us melt ice cream on a rainy
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January 2024 by Damian L.
Ice cream was good, service was good, ambience was good, but TART! Nah tart was phenomenal, working tirelessly in the back making shakes and baking cakes per usual, TART IS HIM/HER! When I see tart I think of what Shnitzle said in that one episode of chowder "RADA RADA RADA".
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August 2023 by Christopher Villegas
Was excellent ?
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July 2023 by Michael S.
Always get the Chocolate Devotion, never disappoints . The worker wasn't chatty or very friendly but she was fast so I'm ok with that
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July 2023 by Drew ..
Go in with a long line. Wait patiently. Only for some girl who bosses the other two employees around, do nothing but tell them what to do. We were a group of three ordering and she again gives instructions and tells the other to help the people behind us....after we had waited 10 minutes in line. IT MAKES NO SENSE. if 3 employees each help a group of three....which is fair since we had been waiting. We would be out sooner. But nooo...they helped two people behind us which got to leave before we did, essentially putting us back at the end of the line? To top it off I requested the almond shake and the genius helping us started using regular milk...I mention that I ordered a almond shake...which he assured me that's how they make it...with regular milk. I decline and we are back to waiting longer as I ask just to scoop some ice cream and make it simple. My peanut butter cups weren't chopped up. I got two full pieces. Nice. I read the reviews before going and damn are they accurate lmao. Try another location.
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May 2023 by Molly Ames
Rude children working that don’t know how to fill out a accident report all the workersneeds to be educated on how to fill out an accident report and how to properly package items seems like nobody informed them how which is not their fault it is managements fault for not teaching new employees what to do somebody needs to come in and show them how it needs to be done and how to properly engage with somebody trying to fill out an accident report because they caused damages to my personal items from poorly packed ice cream or just not caring to do their job properly it’s not that difficult to put a lid on the right way.
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April 2023 by Elsa C.
Really rude with a bad attitude. Need to learn customer service and to not be rude when a costumer asks a simple question. Both girls with the closing shift. Really surprised how this location is still open with all its bad reviews. I hope the owners take the time to listen and read these reviews. They need to hire people with positive & welcoming attitudes.
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April 2023 by June Bug
NOT VEGAN FRIENDLY.I ordered 2 of the plant based milkshakes to be delivered from door dash and this note was in my order. I had to put these straight into the trash. Why do they use DAIRY in a NON DAIRY SHAKE?? Absolutely incompetent.
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April 2023 by June Bela V.
NOT VEGAN FRIENDLY. I ordered 2 of the plant based milkshakes to be delivered from door dash and this note was in my order. I had to put these straight into the trash. Why do they use DAIRY in a NON DAIRY SHAKE?? Absolutely incompetent.
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December 2022 by yira ramos
Love it the ice cream is super creamy and soft 100/100 recommend.
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December 2022 by Mari Z.
Whichever girl(not the one with the holiday makeup) who was closing on 12/8/22 really need to change their attitude and customer service. Just because we came in 7min before closing doesn't mean you can give me and my sister attitude and slamming our messy ice cream on the counter. It didn't even take 2min to make our ice cream and yet other customers came in right after and the nerve to say " we close at 10 and ice cream is melting can you please hurry." That is no way to treat a customer!! I'm so frustrated on how I was treated! I work in retail and I constantly have last minute customers and I still give them great customer service because I choose to be there and I get paid for every minute my customer is in there. I couldn't even enjoy my ice cream because of this incident.
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December 2022 by Iyen A.
The ice cream here is not as good as at least 5 other cold stones i've been to. Seems rushed. Even the usual flavor i get tasted sub-par. Burbank cold stone is much better than this.
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October 2022 by Mehron Javani
The employees are always polite and upbeat. They have my order that I placed in advance ready and waiting, in the freezer, nit just sitting there.
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September 2022 by Popular Traders
Simple nice good variety
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September 2022 by Tali N.
Amazing service (: Was my first time ordering a custom made cake from this location i was happy with the out come I was iffy at first since I usually like to order in person but this time I had to order over the phone and was hoping the cake would come out as I imagine . I am happily to say it did I will be ordering cakes here in the future :D B-Day cake for my mom * 2 icecream flavors -Butter pecan (made different here but very delicious ) - strawberry
