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February 2024 by Walter C.
Made a service appointment for 9:45am for simple oil change. After waiting 3.5 hours asked for attendant for help since I thought car might already be done. Was told car had still not even been inspected. Completely unacceptable. Note to dealer: before making excuse of not expecting the demand.. you clearly did since you have a reservation system. If you know you are not capable of keeping up with it, adjust your reservation system to allow for less reservations. This is a complete failure on customer service and expect better
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February 2024 by Chris C.
Alex Umana was able to help me get the car that my family needed . He was super helpful and knowledgeable with everything within the car. I would recommend to go to him next time you are trying to purchase a car at Galpin Ford. Really happy with his service and my family is really happy with our new car.
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January 2024 by Alana V.
I came in with an under carriage issue at 4 o'clock and Carlos Ortiz in the service department greeted me with a friendly smile and resolved my issue while I waited. Thanks Carlos and Galpin for great service
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January 2024 by Justin J.
Their service department is slow and unavailable for electric cars. They need a lot of education on electric cars as well.
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January 2024 by Jackelene S.
Garbage dealership. They sold us a lemon. Car has 1 year of purchase and has gone in for engine issues TWICE. Bae one time they wouldn't even provide us with a rental. Please go elsewhere.
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December 2023 by Pam E.
If I could give a zero I would! After over 20 years of customer loyalty and 8 Fords (ranging from 2 Explorers, 4 Fusion Hybrid Electric Plug-Ins, an Focus, and a recently purchased Escape hybrid) we will NEVER return to GALPIN FORD (or to any other Galpin dealership) after the way we were treated yesterday. The staff was incompetent and wasted our time. The sales guy (after they passed us around to 3 different ones) said our numbers were on par with a deal, then took my keys, my drivers license and ran my credit. They came back claiming the best deal they could make was for almost 3 times what he had claimed we could close for, then insulted us with a hugely inflated interest rate of 8.99% (we have excellent credit that should have gotten us anywhere from .9% - 1.99%). And when I demanded my credit paperwork they then claimed that they never ran it through the system (so how the F did they come up with 8.99% financing if they didn't run my credit!?!?!?) They overinflated numbers and the smug "manager" was rude, arrogant, and insulting, and just an outright A..hole. We've been loyal customers for over 20 years and this is how they treated us. Bye bye Galpin! You've lost us for good!
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December 2023 by Hilda N.
We drove from San Diego to look for a Bronco Wildtrak. We found our perfect new set of wheels! The drive was worth it as Galpin Ford has an amazing team. Shout out to Todd Kessler, Sereen who was so patient with us, George and Janet in finance and last but not least Jose Garcia! You guys are amazing and great service all around. Love my Bronco!
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December 2023 by Terese C.
I would not give them even one star. They won't book a warranty appointment until the car is out of warranty. Rude service appt staff. Employees act very superior. We own several Fords. Will never buy another one. I am actually astonished anyone goes to this dealership anymore.Maybe the owners kid should step up customer service.
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December 2023 by Anthony B. B.
I've bought my past two cars from Carlos and all I can say it's always been a pleasure working with him. He never tried to sell me things that I don't need/want and is always making sure I get what I want. He's always taking care of me and will definitely be buying any future cars with him.
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December 2023 by Manuel O.
Rianna helped me purchase my own car and my nephews car. For each transaction she provided excelled customer service and advice. I would highly recommend using her and will definitely use her in the future.
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December 2023 by Daniel P.
I've bought two cars through Rihanna. She has always gone above and beyond to make the deals work! She provides great service and I would highly recommend using her.
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December 2023 by perry g.
I had a fantastic experience with Abe Ghayadi at Galpin Motors. His knowledge, professionalism, and genuine interest in finding the perfect car for me made the entire process smooth and enjoyable. Abe went above and beyond to ensure I understood all the features and options available. His friendly demeanor and transparent communication made me feel confident and valued as a customer. I highly recommend Abe Ghayadi for anyone looking for a top-notch car-buying experience. I leased a Mazda 2023 and it has all of the amenities you could possibly think of. I love my car and definitely recommend buying from Abe.
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December 2023 by Jason G.
A few days ago I went over to Galpin Ford and I needed a car. I ended up meeting with Robert Magaña. He was very helpful showed me everything that they had in stock and we talked about everything all the ins and outs of the vehicles and was very informative and made the process very easy for me Would definitely recommend anybody who needs a car to go see Robert at Galpin Ford. He's going to help you get whatever you're looking for or you want
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December 2023 by Maricela A.
I've personally have had a difficult time getting a new car and after months of going to multiple dealerships, I have to say the customer service level I received when buying my Ford Explorer has been outstanding. Robert P. went above and beyond and can't be say thank you enough.
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December 2023 by Frank T.
It was a pleasure being served by Sareen Avsharian.She got me the exact car I wanted and took care of everything. I will recommend her to everyone I know