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November 2023 by Alex King
Do not recommend, unethical people work here
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November 2023 by Matthew D.
They were working on the building next door to me. They parked in my buildings parking area blocking the access for residents to park their vehicles. When I ask them to move their van they started talking shit to me. This company has a complete lack of professionalism a lack of courtesy a complete lack of customer service skills And more a complete lack of Integrity. If their costomer service skills are that low. I could only imagine how low their quality work is.
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September 2023 by S A.
Replacing water heater Thank you for your fast response professional installation, all these years you have been taking care of all our company properties and my personal, several times, I've had to deal with complicated issues, and always resolved, keep up your good work and reputation.
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July 2023 by Jessica Soriano
Look out for// getting your work order time change/:manager not getting back to you. Writing to there email address with no response/ drivers going to the wrong address/ calling there office and getting hung up. Otherwise good luck.Service: Plumbing leak repair
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March 2023 by Shadi A.
My rental property uses this company for maintenance, and they get the job done asap! My shower hasn't been working properly and needed a valve replacement, two guys came and fixed it in under 2 hours! Amazing. Diego and George were very professional and very clean. Very respectful as well. Definitely recommend this company for all your maintenance/ plumbing needs. They're awesome! The cleaned up after themselves which is so appreciated - not many do this. Thanks!
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February 2023 by Matzo B.
I didn't hire this company but I wouldn't recommend them based on my actual experience. They just aren't professional. They sent a young guy learning on the job who instantly cranked up music while working in my home with no consideration. The other guy couldn't explain anything took 5 hours to incorrectly install the HWT. I have been uncomfortable at the least and alarmed at most. I'm just being an honest resident. They have spent more than 12 hours on three separate trips just to replace a simple pre-existing hot water tank and still haven't done it correctly or safely. They have replaced sheetrock with cardboard and then crushed the drain pan installing the new tank and then the guy standing in my house telling me it's not code to have one. Yikes. This time around everything looks good except for the missing exhaust piece. Hopefully, the 4th trip out will be quick. Construction trades need better regulation, training. Feels like a shakedown to get simple stuff done. My time is valuable too and too many safety issues to look the other way, so here it is...
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December 2022 by David Jaques
I don't recommend working with ADD plumbing. Please check out other reviews as well. They came with an incomplete and incorrect work order. Messed up my bathroom shower then said it's not related to their work. Well, no one else did worked there. Now we are taking showers with the thinnest string of water. When we tried contacting them they often didn’t return our calls either.
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December 2022 by Solita Sofovic
Not recommended. I would do my research better or watch everything they do before they leave. Also, remember to record a video of the previous state of your bathroom/kitchen/shower before they worked on it so you can prove how they messed up. Because they will.Services: Plumbing pipe repair
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December 2022 by Cansu Kaya
I don't recommend working with ADD plumbing. Please check out other reviews as well.They came with an incomplete and incorrect work order. Messed up my bathroom shower then said it's not related to their work. Well, no one else did worked there. Now we are taking showers with the thinnest string of water.Services: Plumbing pipe repair
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December 2022 by Cansu K.
I don't recommend doing business with ADD Plumbing. The came to fix condo pipelines and after their "repair" I have no shower pressure anymore. I repeatedly reached out their offices for an answer and I was ready to pay for a fix. Only response I got is they will ask someone and no one ever got back to me. The day after their repair my shower has no pressure anymore which is the pipeline they worked on. Finding a good plumber is so hard and unfortunately ADD plumbing is not one of the good ones.
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December 2022 by David J.
I don't recommend working with ADD plumbing. Please check out other reviews as well. They came with an incomplete and incorrect work order. Messed up my bathroom shower then said it's not related to their work. Well, no one else did worked there. Now we are taking showers with the thinnest string of water. When we tried contacting them they often didn't return our calls either.
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December 2022 by Daniel Ayala
Had them come after hours due to a bad kitchen leak. Due to issues with the building I am in they could not fix it. But they were able to get it from a leak to a slow drip that was more manageable. They said they would come the next morning, true to there word they showed up and were able to fix the problem. The guys that came were professional, clean & kind. I would definitely recommend them!
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December 2022 by Rocky B.
Our Grohe shower mixer has stopped working (all hot or all cold).Unfortunately called ADD. They came out and said we would need a new diverter and a new wax/thermo controller, but they didnt have the parts.So we called Grohe and ordered entire new set of controls. We scheduled them to come back out one day with a 12 noon - 4 pm window .At 4:30, after staying home all afternoon, we called them. They told us that they couldnt make it that day.We rescheduled. This time they arrived, but were missing some screws.they would have to come back some other time. They would get the screws.After almost a month, we called and they scheduled us for today 9am-10am.At 11 am we called them and found out that not only did not have the screws, but no one was coming to the house today. This was after they called at 8 am to confirm that someone would be there as scheduled.So watch out. Either they are totally incompetent or they were just stringing us along. We wasted over 12 hours in all. Fortunately didnt pay them any money.
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December 2022 by Thomas S.
After a long road of picking out the right washer unit, our installers told us our valves and exterior pipes had corroded. Installation could not be completed until this fix was done. We called one plumber and were given a quote of $820. Our HOA had us call another plumber and quoted us $690. We made appointment with both of them and they blew us off. 10 days of having no washer. We then called ADD Plumbing at 2:30pm on a Saturday and they had two plumbers working on our project at 3:00pm. Get this, they got it done in less than an hour and only charged us $500. Washer is in and everything is working great. Thank you!
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October 2022 by Mike Miller
Positives, courteous office staff and were willing to get someone out to give me an estimate within in a day.Cons, gave me a two hour window and never showed up. I call to find out what the problem is, the rep coming to do the estimate tells me he called an hour and half ago. I let him know it was not me and he tells me to check my voicemail. I am on the cell I gave them and there are no phone calls. The guy tells me he can no longer make it to my place on the scheduled day. I call the office to ask what number they called. The office no longer has the paperwork, they gave everything to the rep. Why would you not keep a copy in the office just in case there are problems, like this. Oh yeah, the rep coming to do the estimate gave me attitude for the companies mistake (either he called the number wrong or the office staff wrote down the wrong number).
