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March 2024 by Rich T.
I can't thank this crew enough for taking care of my phone. Very professional, polite, and most of all friendly. Fixed my Samsung Galaxy S22 ultra in about 3 hours, which was incredible. Staff was very thoughtful, knowledgeable, and helpful. Zachary G. provided excellent services and assurances that my data wouldn't be lost in the process. Thank you to the team there again !!! This will be my trusted choice when things go wrong with my phone. Now, as far as Asurion goes, it's a mixed bag of frustration and appreciation. Yes, they got me taken care of, BUT it took forever to find the parts to fix my phone at locations around me. Their only other suggestion was that they send me out a phone and I pay an additional $100 for a refurbished phone. Why should the only option be for me to have to pay more if they can't keep their end of the contract.
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March 2024 by Kenia G.
Best service ever! Amazing people! Great customer service! I am truly thankful for the help I got. My phone screen stopped working. I made an appointment with Best Buy as suggested by Apple they couldn't help me and sent me to the Apple Store. I waited for an hour just to be told they couldn't help because I was out of warranty and if I wanted to continue, just the screen would cost me $270 and it would take days to get it back. My husband then found this place through our provider insurance. Val helped me and fixed my phone she is super friendly and knowledgeable. Totally recommend this place!
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February 2024 by Farih T.
Great experience with the North Hollywood location! The screen on my Samsung A52 went completely black. They fixed it the next day when the part came arrived. Zach was great! Very friendly and helpful! I highly recommend coming here to have your phone repaired quickly!
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December 2023 by Srp B
The technician was very nice. He fixed my phone in about 2 hours. Very prompt and courteous service. I'm definitely very happy with everything. Any issues my family or I have with our phones, I will 100 percent go back here again.
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December 2023 by Laurie Newton
Zach was very friendly and helpful. We appreciated his honesty and full disclosure of costs and next steps to take if the phone could not be fixed.
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December 2023 by Sandi Salerno
Val in the North Hollywood store was outstanding. She made me feel at ease the moment she took care of me over the phone. Thank you Val, You made this process with my broken phone a breeze! I am a forever client!
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November 2023 by David K.
Very efficient and friendly. They fixed my phone quickly and were very helpful with tech questions.
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November 2023 by Brian Lally
The person who helped me was Val. She was extremely knowledgeable and friendly. She gave me a time quote and my phone was ready on time and in perfect condition. I would definitely recommend my friends to take their phones here.
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November 2023 by Igor Genry
faced with insurance first time. Staff explained everithing with patience and very clearly. Nice atmoshire inside. 1 day for repair or decision. thanks a lot. and how did you promise me - i received info from google support next day!
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November 2023 by Hannah Martz
Val and Simmi made what is generally thought to be a stressful situation a breeze. I cracked my screen and the touch was not working so I brought it right over to them and they were able to take care of it without a sweat. I now have a fully functioning phone after an hour and was treated with such patience and kindness. I highly recommend for all who are having phone problems that need dealt with.
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October 2023 by Speak The Truth Z.
We had an outstanding experience with Asurion. Last night, I submitted a claim for a cracked screen through our Verizon insurance plan. Verizon gave us the choice of bringing the iPhone to an authorized and certified repair shop or sending the phone in to them, which could take weeks to get back. I chose the repair shop option, and they referred us to Asurion. This morning, I received a message from Asurion saying they received our claim. We brought the phone in, went next door to the market to get a few things, and the phone was repaired and ready before we even checked out. It was 30 minutes, maybe less!Both of the people we engaged with that work at Asurion were so very nice. They even used real Apple products for repairs, which is awesome!I don't have one negative thing to say about Asurion. In fact, we will be using them again for our repairs that come up from time to time with our child's iPad. They have a future customer in us, that's for sure!Thanks Asurion!
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October 2023 by Jordyn Moncur
Didn’t get phone fixed here but the guy directed me to the right solution and I saved so much. Really nice and informative here!
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October 2023 by John Weber
The guys over at this repair shop are absolutely amazing. Very knowledgeable, professional, and welcoming. They went above and beyond for me and I can’t thank them enough. You’re lucky to have such great employees on staff and will have more of my business in the future.
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October 2023 by Barbara S
They were great. Told me that the phone manufacturer had an extended warranty for the part I needed and were very professional. In the end, I didn't need the service but I would go back there for repairs if needed.
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October 2023 by allen kim
Service was the best I have ever experienced. I will be recommending all my friends and family to have their phones serviced at this location and company.
