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April 2023 by Aiste Ais
I have used Avis before and this was the only time they did not have any relatively similar car to what I ordered. Had to drive something twice the size and half the MPG. Not to mention this cost at least double in gas....
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October 2022 by charlotte boon
Overall it was good but 3 star because they double charged me because they didn't want to take the time to fix their own problem. I prepaid and told them that when I picked up, they had a problem with their system but said they would fix it for when I dropped off over a week later because they had to call the support team. They did not and when I dropped off the car the man charged my card again after I told him not to and showed proof of payment. He said he didn't have time to figure it out, ran my card without my permission and told me to call customer service if I thought it was a problem. I sat on the phone with customer service who obviously reversed the double charge, apologized and said they would talk to them so it doesn't happen again. Summary- make sure you review your charges from this place.
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October 2022 by Vladimir Ballesteros-Moreno
Great costumer service.Friendly and helpful staff
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September 2022 by Hector A.
I normally don't write reviews but I had to give people a heads up about this place. Eddie and Mike (I bet that's not even their real names) were really rude. I had a temporary license and I called budget to check and make sure that they would accept it and they said yes. I even screenshot their website that said temporary license is fine. I proceeded to book the rental. The day of, I got there, Eddie gave me a hard time and Mike was rude about it. They said "I don't know who told you that". I said, it's on the website and I can show you" but they would not even look. It felt so childish. I ended up calling enterprise and they gave me zero problems. You get what you pay for. This is cheaply priced and ended up costing me more because I had to book elsewhere last minute. Next time I will spend more and avoid the headache of dealing with this Budget/Avis location.
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July 2022 by FRANKLIN JOYA
Quick and friendly service. Rented my vehicle through Costco Travel at a very reasonable price.
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June 2022 by Brian K.
Ron went above and beyond to help me out on a day I really needed a win. Thanks to Ron and Avis for the great experience.
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March 2022 by Richard Velazquez
They don't pick up their phone, I tried calling to extend the time of using the car and they didn't pick up for an hour and a half. Then when they finally picked up they couldn't find my Dad's info that is using the car rental even though they took his ID and Debit card number. He didn't have the confirmation number with him at the time so they ended up charging him an additional 800 bucks. So they can't identify their customers after taking all of their information but they are super fast to charge your bank accounts for late fees.
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February 2022 by Church Balls
The Only person working was rude unhelpful. Call all day long no one answered the phone. I was there hour before he said anything to me. Didn't even try to help out with renting a car. He's lucky I didn't punch him in the face. Avis and Hertz with uber sucks both sales people.
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January 2022 by Hamlet Boas
Poor communication. Unsafe vehicles (bad brakes, tires, overall maintenance). Impossible to get a hold of anyone if anything goes wrong. AVOID.
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December 2021 by Hector Vidal
This place does not take clients home.Very dirty and abandoned.
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November 2021 by Jason N.
I don't understand the bad reviews. I had a problem with the rental process one of the times I went in, but it was an Avis issue not theirs. Mike gave me some advice on how to handle it and it got resolved. Every other time went quickly and smoothly. I agree Mike is blunt and direct, not a lot of smiles and scripted banter. But I prefer that; I get the information I need and I'm done. I wish more customer service were like this.
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July 2021 by fred and ruth rodriguez
I didn't like the threats getting locked out of my account the day before my trip and spending 2 hours on the phone to fix it.
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July 2021 by Ray Dooley
Manager was very helpful. Thanks for The white Camaro convertible
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June 2021 by Chris Ryan
It's a fine small locally owned car rental place. I've been going here for years. They sometimes randomly upgrade me to a really nice car.
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June 2021 by Manu Banks
Nice lot