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December 2023 by Kobe R.
Want to start off by saying thank you to Shahin. Very nice and respectful guy. Helped me and my family get into 2020 X4M Competition in a beautiful Toronto red. He made the process nice and smooth despite him working with 5 other customers that day. Man's a beast of a salesmen!Super happy with the car it's been amazing. Shahin and a few other salesmen were absolutely obsessed with my beautiful 9 month old daughter. So as a thank you and to show appreciation for me considering there establishment, they gave her a rideable Mini BMW i8! So cool of them. Went above an beyond to help us out and for that i'm thankful.
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December 2023 by Jilbert M.
Took my convertible 1 series for an issue with closing the top. Since they are completely clueless when it comes to complex things like a convertible top, they simply recommended that I replace the entire top for $8,700. I took the car to an independent BMW specialist, and they adjusted a couple of moving parts and charged me $450. We didn't even need to replace any parts. This dealership should not be allowed to operate as its only purpose is to rip people off. They even rip off BMW corporate with their warranty work. Shame on the owner, director, manager, and everyone who works there. Real scums.
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December 2023 by Aaron A.
As someone who is not a mechanic, I rely heavily on the expertise and integrity of professionals when it comes to car maintenance. This was the mindset I had when I took my car to Century West BMW, expecting straightforward and trustworthy service. Unfortunately, my experience was anything but.I brought my car in specifically for an oil change and transmission service, as indicated by my vehicle. However, they failed to perform the transmission service. Instead, they did an oil change and a brake flush - a service I was not verbally consulted about nor agreed to.What's more concerning is being charged $200 for a vehicle inspection that I never authorized. This lack of transparency and the surprise charge is not what I expect from a professional service center. It's disheartening to feel taken advantage of, especially when you're not an expert in the field.Their customer service compounded the issue. My attempts to reach out for clarification were ignored; my voicemails went unanswered, and my calls were never returned. It's frustrating and disappointing to be left in the dark like this.This experience has shaken my trust. Not only did they fail to properly do their job, but they also charged me for services that were not clearly articulated or agreed upon. I regret to say that I won't be returning to Century West BMW and would caution others about potential miscommunications and unauthorized charges.
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December 2023 by John W.
I recently had the opportunity to shop around and purchase my vehicle from Century West BMW. I was assisted by Mustaffa from Sales and Neviana from Finance - both were professional and wonderful people to work with and they went above and beyond in helping me get the best deal/payment plan for my BMW. If you are in the market for a new or used BMW, I would definitely suggest calling ahead and looking for Mustaffa. This dealership has a great selection of vehicles to choose from.Thank you for the great purchasing experience!
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December 2023 by Kwiince L.
Just purchased my forever car Bmw I8 Roadster. Carter my sales guy was on it. He even made sure the car was detailed and took great care of us. Make sure to see him he truly knows what Service is. Also Quinn the Finance manager was very thorough and on top of his game. The experience at this dealership was amazing . I will forever get my cars from here. Job well done Century West BMW!
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December 2023 by Chris G.
My salesmen, Matia, was very dedicated to making my deal happen. Everyone there carries themselves professionally and are courteous to the customer. They it happen for me to get a m8 comp in a beautiful spec although I've never had a car like that in the past. BasicallyGot my first bmw here and will go back to upgrade. Also my sister made a deal here as well. Great dealership 5/5 all the way through.
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November 2023 by Anthony A.
Had the best car buying experience here! I worked with Cesar who kept me updated on the manufacturing process each week. He also maintained a solid line of communication without feeling any pressure. I truly felt well taken care of. Highly recommend Century West BMW! Thanks again Cesar!!
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November 2023 by Randy Mendez
Just wanted to show Tim Grayson some appreciation! Not to mention the sales manager who also made the purchase of my m340i possible. If you want someone who is straightforward, honest and genuine about making your deal happen go see Tim Grayson. You won’t regret it!
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November 2023 by happyjoybliss
Fabie is THE BEST BMW salesman! He is completely professional and takes excellent care of his clients. I cannot recommend him enough. This was our second purchase with him, and we will only work with him for all future BMW purchases.
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November 2023 by ari s.
Shahin and the people at century W bmw worked wonders For me and my family They have always gone above and beyond for me , finding the best price and model I have sent all my family and friends to Shaheem I promise you You won't find anyone and anyplace better tell them Ari sent you
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November 2023 by a t.
Here's another dealership that will take advantage of you and take you over the coals. How does 1 dealer differ more than $350 per month on a car payment over another. Explain to me how you justify $891 per month plus tax on a 2023 used 530e service loaner with a $61,???msrp for 36 months. Cars sales price is low $50's 36x $950 per month is $34,000 in payments on a $52k car. Van nuys gave me the same car for $579 per month for 36 months, 10k lease, zero out of pocket, $62k msrp M package 530e former service loaner. Sat with a Asian guy with a bunch of awards in his office. I guess the more money you make for the company the more awards you get for unethical business practices. Think twice please. Go to van nuys or Valencia instead.
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October 2023 by Ben morady
I had an incredible experience with Matt Suarez at Century West BMW! He truly went above and beyond to assist me in finding the perfect car. After visiting several dealerships, I can confidently say that Matt's professionalism and willingness to accommodate my needs stood out. His positive attitude and dedication to ensuring I had a seamless buying experience were remarkable. Thanks to Matt, I drove away with not only a fantastic car but also a great impression of Century West BMW's exceptional service. If you're in the market for a new vehicle, I highly recommend reaching out to Matt Suarez for a top-notch experience!
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October 2023 by Julie Limerick
Upon purchase everyone was very kind; Mark King as well as Brandon went out of their ways to accommodate me in my purchase. In finance, Lilliana was extremely efficient and made sure I understood every single document I signed. I would recommend this dealership. However, soon after my purchase I discovered a problem that should’ve been disclosed through their inspection, 10 days later I am still awaiting a call back from Mark as to a resolution. He assured me a call within a few days and I have since called and left messages for him to call me….hence my amendment and lowering of review score until I hear back!
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October 2023 by Gwen Barry
Fabi is the best sales person in the industry! We have worked with him for many years and many cars. He’s reliable, honest, efficient and takes the time and attention to share details and tailor his responses to your needs. He listens!Also had experience with Ms. Evan’s in finance and she was friendly, efficient and answered all my questions.A pleasure to work with Universal BMW! The Best!
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October 2023 by Mary Beth Gibson
Our service appointment went very well. Love the videos of the assessment walk through, loaner with no drama and excellent detail included. Mr Gibson in the service dept was excellent. There have been huge changes in the service department for the better
