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March 2024 by John
Denied me access to my money. After-hours door access Never works
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February 2024 by Agustin Barboza
If I could give no stars I would
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February 2024 by Maor Alkobi
When you walk into a bank and unable to open an account because you have to make an appointment because only one person is able to open an account in the entire bank, that’s a huge flaw hire more people or close the bank down
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January 2024 by Rebekah Mumau
Can’t access ATM
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December 2023 by Isabel Ramirez
It was weird. Parking garage needs validation from bank or theres a Parking fee. No trouble to get valodated
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September 2023 by Sean Coorough
IN 2016 THIS BANK LET CYBER CRIMINALS STEAL $2400 DOLLARS. I TOLD THEM WHAT WAS HAPPENING BEFORE IT HAPPENED AND THEY REFUSED TO CANCEL THE TRANSACTION. SO THEY LET SOME CRIMINAL THAT ALSO HAD A ACCOUNT IN THE SAME BANK SLEAL MY MONEY!!! DO NOT BANK WITH CHASE BANK!!
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August 2023 by Janette Diaz
Has to pay for parking when I went to withdraw cash doesn’t make sense why they charge it you go and have an account.
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July 2023 by SEVEN D
THE CARD READER THAT SHOULD LET YOU INSIDE THE BANK DOES NOT WORK EVEN WHEN ITS PAST OPERATION HOURS THE CARD READER DOESN'T WORK OT NEEDS TO BE FIXES UNTIL THEN 1 STAR
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April 2023 by sob Dhillon
Carmen is fantastic girl her way of talking everything is very good she is brilliant other staff is also good nice experience….
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March 2023 by Nancy F.
A huge shout out to Myelle at Chase bank on Victory/Laurel Canyon. She was tremendously patient, professional and positive in her services. I came in the office with a few unfortunate issues and she resolved them. She represents outstanding customer service. Thank you!
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March 2023 by Mendy P
Deposited a work check in the ATM where funds were needed to complete a job. Before finalizing it, it said it would be a 7-day hold. There's no way to cancel it so I was forced to deposit. Pretty terrible ATM system.Called Chase. Told me to call back the next day. Next day, after 30 minutes, they finally released it.The only reason it didn't get 1 star is because the girl inside the bank was understanding and helpful in getting me the phone number for the correct department.
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February 2023 by Ted Behr
Chase ATM is a separate search result, same address. No ATM access after 8pm, door card reader will not get you in.
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October 2022 by Carlo D.
The managers here are awful they don't know how to run this bank I've heard this is the worst Chase Branch in the valley and it shows! I don't know how it's still running , the employees are obviously the only thing keeping them here
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September 2022 by Rob
Staff is incompetent and feels completely amateur. They operate with no sense of urgency whatsoever. The entire system didn’t work, but staff remained silently staring at their computers as if people waiting wouldn’t notice. Then they say to call so and so. Worst Chase Bank staff and location in North Hollywood. And never order a debit card there, it’ll never come.
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September 2022 by Flex & Flo Von Carr
I said it before and here it is again; Chase has gotten so big that they are neglecting the very people that helped them get where they are today; it’s customers. I loved chase. Today I am terminating almost 2 decades of relationship with them. I wonder if Jamie Dimon knows how bad it’s retail banking has become. Sad.
