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December 2023 by Nazeli T.
I can't emphasize enough how surprisingly smooth and pleasant my recent car rental experience was. From the moment I stepped into the office, I was genuinely impressed. Not one, but three attentive staff members were immediately available to assist me. Incredibly, I was in and out in just 10 minutes. They even allowed me to thoroughly inspect the cars, inside and out, making me feel truly valued and ensuring that all my needs were met. I must give special recognition to Balazs, who went above and beyond to accommodate my budget and find the perfect car for me. The entire team exuded wonderful personalities and high energy, making the whole process a delight.
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December 2023 by James M.
Not sure why but it seems like each enterprise location kindve worry's about there personal inventory like it's not a corporation. NOT THIS LOCATION!! These guys are good at what they do and there priority is the customer. I won't get into specifics but seriously very please and satisfied with the level of customer service I received!!! I've been there customer for over a months due to a insurance repair but I'm sure I'll use them again. Huge thank-you to the manager or one of the managers KenethVery satisfied and impressed customer James Monroe
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December 2023 by Debbie C.
If you need a rental car, this is the place to go! I haven't had to rent a car in ages and was amazed how helpful and patient all the reps are there. I amso grateful to the staff, especially Franklin, who just got me through the process in no time flat. He helped me get the best price too. As I had no car and no one to get me to their offices, they picked me up also. I would give this Enterprise location 10 Stars if they had it!!
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November 2023 by Malena Faulconer
Could not thank them enough… made my rental so easy and smooth.
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September 2023 by WestCoast Havik
I arrived early for my reservation and was told to wait for a car that I didn’t reserve. I wanted a 4 cylinder engine and they bring me a v6 which didn’t have washer fluid in it. Car was also missing a front license plate in California is mandatory.The manager Diana proceeded to say it was fine on the windshield when I’ve been pulled over for that same exact thing personally. Diana then proceeded to condescendingly say she doesn’t have a screw driver to put the plate on. To top it all off Diana denied me service when I pointed this out.
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September 2023 by Eric Roldan
The 15 seater van that was rented to us started to have transmission issues after running 100 miles and worth 1 star. However, the customer service Mica provided are worth 5 stars. Mica listened to our concerns and made sure that we get the proper compensation and leave as a happy customer. Mica is for sure an asset to this company.
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September 2023 by Moses Mercado
robbed me, gave me no real explanation as to why my price changed. rented the car in Portland (amazing experience, best experience I've had renting a car), here in north hollywood though they just say nice shirt and make you feel like you're not worth their time. Take notes from the PNW maybe! idk!
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July 2023 by Emily D.
This location is awesome. They've been super communicative and helpful. All of their reps were very friendly. They helped me through all of the process. And I would highly recommend this branch
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July 2023 by Dee N.
While the state of the actual vehicles leaves much to be desired (my rental was definitely in need of service and the interior was prettttty rough) I'm still compelled to leave 5 stars for the stellar service I received. Was referred and reserved through Geico after an accident. Communication was clear, employees were kind and hard working. They seemed understaffed but clearly doing the best they could. They'll even give you a ride to the collision center if needed. I'd say the whole thing could use a lot of work on a corporate level, but they're doing their best with what they've got.
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July 2023 by Juan Garcia
The best service I have ever had, they have a wide variety of vehicles to choose from with very affordable prices and the staff is very friendly and professional and bilingual. In a few minutes I got a car. I highly recommend them, they provide excellent service.
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July 2023 by J Garr
The best service I have ever had, they have a wide variety of vehicles to choose from with very affordable prices and the staff is very friendly and professional and bilingual. In a few minutes I got a car. I highly recommend them, they provide excellent service.
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May 2023 by Andrea Branch
High expectations, low quality results. Not only did this location give me a shaky/faulty vehicle upon pickup, their communication with me and my car insurance was absolutely terrible. There was no thorough follow-through, no follow up communication and then after silence for weeks I got footed with the bill with no heads up. Do yourself a favor and go to Hertz up the street.
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April 2023 by RJ A.
Enterprise will assist you in renting a car at a reasonable price. Discuss how the platform operates, how much it costs, what its main features are, and so on. There is also a loyalty program: Enterprise Plus has many reward tiers, each of which provides drivers with bonus points on qualifying rental dollars and free car upgradesg, which is clever and innovative. Enterprise will assist you in renting a car at a reasonable price. Discuss how the platform operates, how much it costs, what its main features are, and so on. There is also a loyalty program: Enterprise Plus has many reward tiers, each of which provides drivers with bonus points on qualifying rental dollars and free car upgrades, which is clever and innovative. Thank you again Enterprise for givingF
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April 2023 by Jean-Louis Delezenne
Great staff and selection.Rated 4 out of 5 for the inconvenient hours of opening and lack of afterhours drop off!
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March 2023 by Luis E.
We came to exchange the Jeep gladiator that we picked up in Victorville. The Jeep would start to wobble after 60mph or if you go over a pothole. We came in and there were associate. There were nobody else in the office but it took 10 minutes for guy to help us. Then he wanted to give us a Nissan Versa. The reason we are in a suv/medium vehicle is because don't like small cars. We had to wait for over half an hour after going back and forth with the associates. Yet other customers start to come in looking to rent cars and magically there other cars available. Mika and John from this branch are rude and very unprofessionals. Do not rent from this branch if you don't have to.
