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August 2023 by Drea P.
Fashion Q is a terrible work place (DONT WORK HERE) ! Please you only get a ten minute break which is only enough to clock in sit down and clock back out, This Is FREE LABOR ! If you go to the bathroom the managers starts to knock and attempt to open the door by continuously pulling the knob. I literally had to yell from the toilet that I was using the bathroom ! The security peaks at women changing in the fitting room we workers and customers have told him various times to stop. He follows the women and stands two feet behind them to stare at them. He does that throughout their time shopping, not even that if you're a man in the store he'll follow too. He even yells at children as the parents are far out in the store shopping. I told him not to do that and he got angry ! He yelled. He changes his name on his badge to James or Jesus which is not his name.. I'm sure he does that because he gets into many altercations with so many customers. The managers said 20 feet apart but yet the two managers are able to follow each other through the store laughing and just hiding out in break room... All managers and the security is racist, I personally heard the manager say the n word and laugh as the couple was shopping. They even go as far as to body shame women and use the word fat ! This can affect both workers and shoppers! They won't work around your schedule at all.. THEY GET ANGRY IF YOU GO TO SCHOOL & will possibly FIRE YOU OVER SCHOOL ! Fashion Q doesn't care about our education ! We don't even get payed enough to be dealing with this, I go home and feel sick because of all they put me through. We work so hard to get payed so little when this store makes a lot of money. All we get in return is Trauma and depression.. I've complained to CORPORATE and they've done nothing. This is hopeless.. This is Free Labor ! help us get the word out ! Store 828
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August 2023 by Tina A.
Extremely rude. Poor story return policy. Fitting rooms are never open because of staffing issues but you can imagine why. And one associate pushed me on the shoulder to the side and told me to watch out while looking around the store to move out of her way.
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August 2023 by Armin jan
The manager and other ladies working in front are lier and very rude. They cheat you saying they have return before you pay. Then, when you come to return, they look at you, smiling and saying they did not say there is return. When you ask to find a stuff they say "I cannot find, I do not know where they are". They are VERY VERY RUDE. DO NOT BUY THE TRASH FROM HERE!!!!
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August 2023 by Angel A.
I entered the store & was immediately & rudely denied access because of my service animal. ADA law is to protect people with disabilities from discrimination & that law was broken here. Rude staff.
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August 2023 by George J.
The manager and other ladies working in front are lier and very rude. They cheat you saying they have return before you pay. Then, when you come to return, they look at you, smiling and saying they did not say there is return. When you ask to find a stuff they say "I cannot find, I do not know where they are". They are VERY VERY RUDE. DO NOT BUY THE TRASH FROM HERE!!!!
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July 2023 by Liz Delgado
I when to buy some clothes I was trying the clothes and when I finish putting the pants I saw the security guards staring at I ask to talk to the manager she told there was nothing she could do one of her employees was walking in and told her to kiss the security had she said no and I told u don’t have to do it she said I know but she told me I was going to be fire I told her how told u that she said management this is Ridiculous that they Are violating our rights and employees, right?
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July 2023 by Runescape IsLife
DO NOT SHOP HERE! The customer service sucks. I bought a cheap necklace, it broke in the parking lot, I walked in literally less than 2 mins later to exchange it and they refused! Who does that? It's all cheap garbage.
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July 2023 by Elizabeth Groves
Alot of options to choose from but it makes no sense why they will not open the fitting rooms! They would make alot more money off of me at least if they let me try on the items I was ify about. Makes no sense.
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June 2023 by Vanessa C.
Bad store policy. Was told dressing rooms are closed due to low staffing, and that items can be returned within 14 days for EXCHANGE, not a refund. So Fashion Q is going to get extra money when people take items home to try them on and decide they don't want them. You're stuck. Is this corporate policy--all of this: closing the dressing room when short staffed, no refunds given. I feel like I'm being punished for other peoples stupid and idiotic behavior. I appreciate the low prices and being able to actually shop IN PERSON. But at least with Amazon you can return and get a refund. Oh well, I see another store-closing coming soon.Rethink that policy!!!
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June 2023 by joanna cebreros
I have been coming here for years. Didn’t think much of the place, it’s close and convenient. Customer service not being a priority at this place to say the least.I came in today at around 7pm, the lights being off in more than half the store and with one of the employees already locking up the entrances. This is thirty minutes before closing. As I continue to look around the owner continues to yell at me to hurry up because they’re closing. I ask when they close she says 7:30 and we still had over ten minutes before closing yet she continues to rush me. As I walk out, it’s 7:23pm and the employee locks the door behind me.If you want to be out by 7:30pm, change your hours!! Instead of making customers feel uncomfortable and rushed when according to the hours YOU posted your business is still open!!
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May 2023 by S R.
Hopefully dressing rooms will open. How can you buy clothes when you can't even try them on !
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April 2023 by Sharlyn C.
I love this place. I always find unique cardigans and purchase all my under shirts, tank tops and essentials here. They are the most reasonably priced women's clothing shops in LA. I remember when they were located by the Sears , my mom used to shop there since I believe 1990 (possibly earlier). We would make a day of it, and she'd take my brother and I to the See's Candies afterwards for behaving so well after her shopping spree! I'm so glad that they are still in this area. I hate that this place gets so many negative reviews. I hope they remain at this location for many years to come!! It's truly is a gem.
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April 2023 by Tatevik Eloyan
They don't have a dressing room but almost all clothes and shoes are final sale.nowhere is it written that it is a final sale. we will probably have to guess.I am very disappointed with the VAN NUYS LOCATION. the service is very bad, the employees do not have the grace and tact to talk to the customer.
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April 2023 by Yowelyn Acosta
HORRIBLE !! CANT EVEN TRY ON CLOTHES AND IF IT DOESN’T FIT YOU CANT RETURN ABSOLUTELY RIDICULOUS DO NOT GO HERE
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March 2023 by Truth Betold
I can't return items..I can't try on clothes because fitting rooms are closed... it's located in an area where they need security guards.. I'm giving them 3 stars because I love their clothes.
