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December 2023 by Michael Cortez
This people are truly horrible!! Do not waste your time coming here. Appointments are pointless as you will still have to wait all day for your car to be ready or for them to call you. I dont understand how they even have business!
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December 2023 by A K
Andy and Alex will lie about pricing over the phone for customers to come in and change it up when you arrive.
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November 2023 by Tamara Visser
Honest, transparent and helpful! While my car needed some extra work (not surprising as I bought it at 190k miles and it’s now at 203k) the master techs walked me around the vehicle showing the recommended work…all necessary as I value getting the most miles out of all my vehicles and understand older vehicle maintenance. The other team members kindly handled all my other questions and I now have a 6 month deferred interest way to easily pay for the service. Thanks Andy, Alex, Alex, Ricardo and others!
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October 2023 by Elsa Herrera
I'd been having an issue with my tire sensor since a different Firestone had replaced a tire for me and I'd been to 2 different Firestone locations before coming into the North Hollywood location with the same problem. Here, they finally told me what the problem was! ? The first Firestone location had replaced my tire with the incorrect size tire, than what was on my vehicle. They'd gone strictly off the books and placed a smaller tire (which goes with my auto), but never bothered to LOOK at the existing other 4 tires, in order to match them. I am thankful that finally someone here had the intelligence to check that, besides just the tire pressure. I needed a larger size tire so that my sensor would stop going off. Go figure.
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October 2023 by Michael Gilbreath
Would not recommend this location at all. I visited about 3 weeks ago to get 2 new rear tires installed along with an alignment. First I see on my dash cam that they went in 4 different drives in my car? Why…? Then of course they scratched my wheels and my calipers and black wheels!. Have no respect for other people’s property. They also did such a bad job on the alignment that I had to take it to another location to get it redone.
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September 2023 by MD Akibe Hashan
Don’t go there unless you want to get scammed. My cars tire got nail. Just needed a little patch. When take my car to Firestone. They inspect my car and said, my cars tire is totally damaged it is can not be fixed. And I need to buy a new tire. I asked them how much for a tire. They said it was $138 for a single tire. After hearing that I asked them if they have any used tire. They said no. Then I told them to give me my car back. They asked me wait 5 minutes. After 5 minutes. They said got another cheaper tire for $78. I told them, I don’t want it. Just give my car back. After that I drove few blocks. And fixed my tire for $15 from other place.They gonna scam you with a smile face. Their tire price dropped $138 to $78. And they lie about my tire that it can’t get fixed.
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July 2023 by Pejman kooklanfar
Not 2 feeling happy visit this auto shop for the 1st. ?I need to get alignment done on my ? was told Ur alignment rackIs done?but @ the same ? as I was leaving the Technician was doing an alignment on An. Another Suv??I guess I go to Tucson get it done?
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May 2023 by Mario Ayala
It was good in general but they take 3 hrs. More than what they tell me just to do alignment but that's ok I have extra car
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May 2023 by Victoria Kalantarians
This review is on behalf of my mom. She had a very positive experience here when she needed a tire replacement.Christian was the person who helped her out and went out of his way to deliver excellent service. They didn't have the tire in stock, so he ordered it and also installed it himself. This will definitely be her go to place for the future.Service: Tires
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May 2023 by Joe Raymundo
They helped replace my tires but at the same time over tightened the wheel screws and ruined the threading on the wheel lock and screwsService: Tires
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April 2023 by Rejyna Douglass-Whitman (Citadel)
I called and made an appointment. When I drove there, I was told by an attendant that there was no record of my appointment.I drove to another inspection location but they had no openings.So I returned to this location, and a different attendant squeezed me in for the inspection and turned what would have been a one-star review into a three-star.Call to confirm your appointment before driving there.
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April 2023 by Maria Diaz
I really trust this place for my car maintenance! Very honest workers is what I have observe!
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April 2023 by David H.
I am very dissatisfied with our recent visit to Firestone. We have been a customer for many years and have bought many tires and other services at this location. We went in for a patch on a tire that did not have a lot of wear or tear on it. The nail was very small and directly in the middle of the tire. We were told they could not do anything and we would have to purchase a new tire. We felt like they were only trying to make a sale and did not want to waste time patching our tire. He offered to fill it with air and told us to find a tire shop that was willing to patch it. They left my wife with a flat tire and refused to help unless she bought a brand new tire. We are going to repair it somewhere else and photograph it so we can prove the tire was fixable. We plan on never returning.
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March 2023 by Oswaldo H.
My side view mirror was broken, I called to make an appointment to see if they were able to fix. Since the Side view mirror was completely gone, it would have had to be replaced, the dealership was charging an arm and a leg for the service, especially due to overnight fees that were in the 100s of dollars. I had to wait a few days while the part came, but they definitely took care of it! Highly recommend going here! Cristian and Jaime will take good care of you! 2 Thumbs up!
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February 2023 by Jessica B.
I can see why this place is ridiculously busy. Alex was so helpful and accommodating with a challenging situation I had getting a Jaguar battery. He really worked with me on everything despite the fact that he was swamped.
