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November 2022 by J S.
Karen, you will be missed so much. You were so kind, sweet and a spectacular person. It was ALWAYS a pleasure to speak with you when we did business. I am going to miss that ever-so-sweet, gentle voice of yours. God bless you and thank you for all the good you have done for so many. My sincere condolences go out to your family.
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October 2022 by Pascal Behr
Best auto mechanic. Tells U everything about your car. Charges less than most auto shops. Gives U more. In terms of information + suggestions about your car.
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October 2022 by Alex Anders
Karen is one of the rudest customer service women I’ve talked to, sassily asking if the doors are open, when I called at 8 o clock and hung up on me unprofessional.
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May 2022 by senior cochino
Karen the Receptionist is very rude and prices work off what she thinks is Profitable to them and doesnt think about the customer. I asked her what they closed and she said very rudely "we cant do it today" then hung up. Its a 5 minute job plus how would she know if they were able to do it today or not she's not working on the cars shes garbage.
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April 2022 by Stephen Boykin
North Hollywood Discount Auto Repair is an excellent auto repair shop. I've been going there for years. They have helped me with several vehicles and I have been very satisfied with the quality of the work they do and as a result have continued to go there for my auto repair needs. I highly recommend it!
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April 2022 by Hunter Jobst
was asking questions on the phone about some brake pads and estimate price, I told her some prices I’ve heard around town, she said she couldn’t beat those prices, I asked her if I could bring the brake pads in myself and just get service and got hung up on mid sentence. Don’t know what that was all about ??
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December 2021 by Mark Seigel
Highly recommend. The owner Karen really knows her stuff! Get your car fixed or serviced here.
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September 2021 by Kelsey Campos
Omg my go to shop for all my car needs. She tell you how it is she work with your schedule, if she can mid week is the best time to go your in and out. I call her to schedule a week in advance so she can have all the parts ready order and at her shop so when i drop off. She done the same day same time. Thank you Karen for making my car running and safe.
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August 2021 by Jourdan W.
TAKE YOUR CAR HERE!!! Working with Karen has been the best mechanical experience of my life, hands down. We took our 2003 Land Rover discovery to her after dealing with a handful of other mechanics who seem like they were more interested in saying no more than helping us find a solution to our problem. After three weeks of trying and failing to find someone who could help us figure out why our disco wasn't passing the smog test, we were literally about ready to give up, thinking we might have to sell it because of all the bs that other mechanics were saying. I was exhausted from being mansplained the same sob story of why we would never get it to pass smog, and decided to research if there were any WOMEN mechanics in town, and thankfully found Karen! Karen had us leave the car with her overnight so she could take a look at it and the next day called back with a diagnosis and offered not one but MULTIPLE solutions to the problem. She explained in detail what everything meant along with the price of how much it would cost to fix it, and ALSO told us which things needed prioritizing and which things aren't that serious. Most importantly: she had our disco smog ready and certified within a couple days. Biggest relief EVER! If your car is having trouble passing smog, go to Karen. If you are exhausted from being mansplained mechanical issues, go to Karen. If you have mechanic ptsd from being cheated or overcharged, go to Karen. If you need help understanding certain things about how your car works, go to Karen! She is so thorough, you can tell she really cares about her clients and throughout this experience she always made sure we were on the same page and even came out to our car with us to make sure we knew how to pop the hood, check the oil, and helped us identify which parts were which under the hood so that we can be more informed about how our car is working. I have never felt better leaving a mechanic! Just do yourself a favor and go to her!
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August 2021 by Pamela A.
Karen is amazing! We bought an older model Land Rover that was having tons of trouble passing smog due to a check engine light. We had it for three weeks, took it to five different mechanics and they all said they either wouldn't or couldn't fix the problem, or could but that it would cost thousands. Everyone diagnosed the issue differently, even the certified Land Rover mechanic said he couldn't help. Then we found Karen. She not only fixed the problem for a couple hundred bucks, but she took the time to explain what was happening and how to prevent it again. She has us both open the hood, taught us how to check the oil, where our fluids should all be and why, and was just generally the most helpful and informative mechanic we have ever been to. If you need any help at all, especially with getting a car smog passed, come to Karen!!!!
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March 2021 by Daft B.
reasonable, honest, takes responsibility for their service, good service, offers choices. female run business .
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March 2021 by Rebecca S.
Karen should have been sued as I should have died from the crap tires she sold me. She knew I was a precision driver and ignored that and instead sold me the cheapest tires on the planet. These tires Altezza/ Alterra's came off the wheel and I lost control of the car. My car went up in flames, I was blocked unconscious after the car went into a barrier and I had GOD make sure to put quality caring people on the freeway that day to make sure I stayed Alive. I could have been a crispy critter or a vegetable. I don't trust her, she lacks heart and was rude due to her personal problems. That's beside the point. I played the woman card and wouldn't chose that way ever again. So grateful to be alive. You couldn't even recognize the car, everyone who saw the photo was amazed I had made it. Don't buy tires from this place EVER!!!!! I've worked in automotive marketing for ten years so I know what I am talking about. I drive Rusty Wallace racing experience and my trainer is a female. It was a miracle I lived through this. Also her rentals are super old and although $10 is a good deal, the brakes went out on the IS 300 I borrowed and it was super fortunate I was in a parking lot. Just go somewhere else!!!! Your LIFE depends on it!!! Be lucky Karen I didn't post the photo of my car. And that I didn't sue you!!!!!!
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February 2021 by Mackenzie Campbell
I recommend North Hollywood Discount Auto Repair to everyone! I brought my car in and within an hour they knew what was wrong with it and explained everything to me so I knew exactly what they were doing. They gave me a great price, we’re understanding of my financial situation, and were so incredibly kind I wouldn’t take my car anywhere else.
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December 2020 by Lara E.
Karen saved me thousands of dollars that I would've spent going to another shop. She was realistic about how expensive it would be to completely fix my car and gave me suggestions on how to fix it as best as it could be without spending thousands of dollars. Only charged $55 for installation of a replacement side mirror and didn't pressure me to purchase any services I didn't want. Amazing experience!!
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November 2020 by jazmin boone
Very rude and disrespectful while talking to me over the phone. Very Belittling. Non deserving of any customers without good customer service.
