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January 2024 by David William
Very cool paints. We're in the home decor business and we were buying a few roman clay paints (what a great name) for our showroom. The owner and staff are very friendly and will spend all the time in the world with you with no expectations. Just good natured people selling an amazing unique product.
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October 2023 by Zach Hoogerland
Love the products here. Roman clay is 5/5. The people who work here have good attitudes and are very helpful.
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August 2023 by Lesley B.
I have been using Portola paints ever since they were on Moorpark in Studio City. At least 24 years! I love these guys. They are the best as are their paints.
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June 2023 by Venetian Studios
After being asked to apply Roman Clay in two powder rooms, I emailed Portola Paints through their website to request a quote. I literally heard nothing for weeks. I called and for almost a week, I couldn’t get through to anyone on the phone. When I was finally able to speak with someone, I asked if 10 kg of product (as recommended on their chart) was *really* necessary for less than 200 square ft of wall space. She insisted that yes it was. I clarified that I have over 20 years of experience applying Venetian plaster and she still recommended 10kg. I was doing two powder rooms, each in a different colour, so I ordered 10kg of each colour.After applying THREE coats of the Roman Clay (2 coats are recommended even though in their application video, the guy goes over and over and over the same area many times in the “first coat”), I still have more than half of each colour left. Let me be clear. This order cost me more than $650 Canadian including shipping and duties. That is a LOT of money and clearly half the product recommended would have been plenty!I have phoned to discuss this with them and was told I would get a call back. That has not happened. You can bet I will never order this stuff again and I would strongly advise experienced applicators to order half what they say you need. Further, in my opinion, the same finish could be achieved with a regular lime Venetian plaster and a dead flat top coat. For 1/4 the price. Don’t waste your time.Buckets below show remaining unused product after completion.
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April 2023 by cardell walker
Great products, friendly service
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April 2023 by Claudia C.
I Love Portola paints! They have a really awesome showroom and lots of knowledge about roman clay and lime wash. Every time I visit the showroom I ask for Dustin. He is so friendly, professional, and knowledgeable and will go above and beyond to help with any questions you may have for your project. He always greets me with a smile and is ready to help! Definitely, the place to go if you're needing a specialty wall finish for your home or design project.
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March 2023 by Amy G.
I would give 0 stars for the service that was provided by 'Dustin' I tried to work with him and continued to ask polite questions despite his continued eye rolls and dismissive behavior. I came in with a sample pot from a different company and asked if they would be able to color match or help me find a similar tone which seems like a reasonable request for any paint store but he treated me like I was stupid and that helping me was a total bore. When I asked for his advice on how to apply the limewash he rolled his eyes and tossed a piece of paper at me. It got to the point that I asked him if he had an issue with me and he grabbed another associate. The 3 stars are only for Rosie who was perfectly sweet and provided me good customer service. Dustin is by far the worst customer service I have ever received, he didn't know anything about the products they sell and arrogantly proclaimed that he only knows color. Pompous is the appropriate word to describe him.---------------------------Updating my review from 3 to 5 stars, again, only for the lovely Rosie and the customer service she provided me with today. I was able to place my order over the phone and she patiently waited, emailed me multiple photos of more color samples and advised me while I figured out what I wanted. I was pleasantly surprised to find out that the associate I had a bad experience with previously no longer worked there :) Paints are good quality and Iook much nicer when placed side by side on the wall than the bauwerk samples I initially ordered before I discovered portola.
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March 2023 by Brittni Pantuso
I did lime wash in boulder and it’s absolutely beautiful! The tutorial helped so much. Customer service was great as well!
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February 2023 by Erin Egleston
I stopped by the store while I was in LA and couldn't be more appreciative of the service I received while I was there. I thought I wanted to try their limestone wash, but I wanted to see the colors in-person before purchasing and paying for shipping up to Idaho. I'm really glad I did because seeing the larger swatches in a space I decided I liked the roman clay finish better and helped me choose other colors I hadn't even been considering. I also had bought their swatch deck awhile ago, but they were so kind as to update them with the new colors that had come out at no cost. BONUS: They let my mom and son hang on the couch and use the restroom while I browsed! Thanks guys!!
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February 2023 by Pearls P.
Testing it out, was more complicated than I originally thought, too many steps. I do like the look. But it's a challenge to apply.
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November 2022 by Quirris Terrero
The staff was really nice and helpful. No other competitor has the colors that portola paints carries.
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October 2022 by Tonia Robinson
They are extremely helpful and knowledgeable. The paint is absolutely beautiful and the texture of roman clay and lime wash is insanely gorgeous.
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October 2022 by Sierra Ford
I ordered $40 worth of samples which came quick and easy. BUT ordering the actual paint has been one of the worst customer service experiences ever.They never answer their phones and after delaying our project weeks they “lost” our order and didn’t even offer to cover the $50 shipping or anything to remedy the situation. Now, weeks and headaches later, I finally have my order. Would not recommend.
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October 2022 by Nick Johnson
I've ordered Roman Clay from Portola twice now and have been happy with both experiences. Their sales team has been both friendly and knowledgeable about their products. I highly recommend them!
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September 2022 by Patricia I.
One of the worst experiences I ever had from the customer service which NEVER answered phones or emails to getting the wrong color and GALLONS of paint that were unusable! With blobs of plastic like paint . Sooo disappointed, we lost days of work where we had to pay out paint or regardless
