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January 2024 by Angel H
This company ***** ! Ive been trying to have my account canceled because I no longer live in the ******************* Ive emailed multiple times to show proof of residency change and nothing has been done these people are nothing but crooks and liars and have horrible customer service
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September 2023 by Ana Lopez
Terrible customer service. I called as I’m new to the area and asked if they did a free trial to check out the gym and the person on the phone said just bring your ID. When I got there they made it a hassle and tried to charge me $20 because my ID is not updated just to workout for an hour as they were closing soon. Obviously if I just moved my ID is not going to be updated. I was probably going to sign up but i personally cannot give me $$ to a gym that can’t honor 1 what was said and #2 that is going to charge me because my ID hasn’t been updated when I just moved and I am a California resident so there is no rush or need. At least gyms like John Reed are upfront about their charges before you walk in through the door. I used to work at gym so I know what can and can’t be done and this was awful service.
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September 2023 by Dennis Valdes
Speakeasy Fitness offers an exceptional environment. The friendly staff, modern equipment, and supportive community create a positive and motivating atmosphere that enhances every workout. It's a place where you can thrive and enjoy your fitness journey to the fullest.
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August 2023 by isidro lopez
Staff was friendly but I went with my cousins for a day pass, which he is a member due to the variety of machines , had to pay 20$ for a day pass, to get a free day pass you have to live within 5 miles of the perimeter and show proof.I'm more for cardio , so I didn't really like it , 24 hr fitness is way better .( and they offer a free 3 day pass)They didn't let me take my shirt off which from my experience , alot of gyms don't. Also the water fountain was down and they had big roof leak , big puddle of water on the ground .
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August 2023 by Rhode Club
With the lack of customer service received at the front desk, might as well go to planet fitness. I asked to take a walkthrough the gym. The staff member wanted me to go through hell and high water before viewing the facility. When filling out the liability form, I asked if I would get spam emails. The sassy desk rep replied that I would not with an attitude. Great first impression. I’ll take my business elsewhere
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August 2023 by Justyn Petas
This gym is such a great vibe. Staff is amazing, including Stephanie! Great equipment that other gyms don’t have! Love it here
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August 2023 by Devin Street
Worse gym management I’ve ever met in my years of going to gyms. I just moved to LA and have been searching for a new gym to call home as my one on the east coast was amazing and it’s been hard to find a good match. Speakeasy looked like a great location that I definitely wanted to give a try move committing to a long term membership. I signed up for the 30 day trial pass and then Ubered up to the gym since I don’t have a car yet. When I showed up management told me that I wasn’t eligible for my pass since my drivers license didn’t have my address living within 5 miles. Since I just moved I still have my North Carolina drivers license and can’t get my California one for a year until I’m considered a full time resident. I offered to show my lease agreement and proof of residence within the 5 miles but he refused. He then said he was going to “help me” by instead of doing the 30 day trial I could do a year membership and save money monthly. I told him I wanted to try the gym out first before committing long term so he said what I could do instead is signup month to month for one month and pay $150! Might as well go to Equinox for that. I asked if there was any other way to try it out even just for a couple days especially since I’d have to pay Uber both ways for nothing and he refused to help me. You just lost potentially a several year long membership because you’re running your gym like a club with a bouncer. You’re supposed to want people to be interested in joining, not turn them away like you’re super exclusive!
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July 2023 by Nico Braswell
Super overpriced. The front desk people try to sell you on things you don’t need. I was lucky and got a 3 month pass for 150$. The weights are never racked right. Bathroom is gross, there are German roaches. A lot of the machines are broken.
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June 2023 by Erika I
Absolute worst management I’ve ever come across. Extremely extremely rude and condescending. I moved 28 miles away from this gym and they continue to charge me the monthly dues even though I sent in proof. (Has to be 25 miles away) They have mold in the bathrooms and it smells like mold as soon as you step in. Dirty environment and again the absolute worst front desk that literally do nothing to give you good customer service. He hung up the phone on me as I was speaking. Pay a little extra and sign up to a better gym for peace of mind. Will NEVER recommend this place. A lot of the machines are broken as well.
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June 2023 by Jonathan Montalvan
I love this gym. It’s so close to home and has all the equipments I need to get my daily workouts out the way. Staff are also nice and very helpful as well. 10/10 would recommend switching over to this gym!
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June 2023 by Vanessa Martinez
Love the vibe of this gym, the equipment is well taken care of and the space is very clean. Shoutout to staff member Stephany, she was extremely helpful.
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June 2023 by Alish Rich
Don't go to this fitness. After canceling the subscription, they will continue to withdraw money. I cancelled my subscription in March. And to this day, they continue to write to me that I owe them money and begin to threaten that the data will be given to collectors. Now they want to withdraw $203 from the card. Although, after canceling the subscription, I returned the subscription card to them and did not visit all this time. Scam and deception.
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June 2023 by Santos Morales
BY far the best gym in Noho. It’s clean, has a big variety of new equipment, and a positive atmosphereStaff(Stephany C.)if friendly and are always willing to help you.
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June 2023 by Francisco V.
Love this gym! Great gym! Always clean & staff is always willing to give great advice. Shout to Edwin!
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June 2023 by Daniel Suarez (Dani)
I was referred to this gym by a friend with rave reviews so I decided to go with him to try it for myself and have a workout with my friend. The manager asks me for my ID and proof of residency so I give him my Passport and lease as I do not have a driver's license. He let's me know a passport is "not a valid ID" but says I may try the gym by producing a utility bill instead and that he would be "doing me a favor" After reluctantly producing a utility bill he asks for he tells me I simply can't work out without paying 20$ as I do not have a valid ID even after showing him exactly what he asked for. I would have loved to try the gym properly but alas I was not allowed. If anyone from upper management would like to rectify this I would be happy to properly review the gym :)
