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December 2023 by clara noto
I have not gotten the channel.package I requested. I do not know where to return the cable box.
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November 2023 by Louis Ramirez, Jr.
DONT DO IT! I went in to ask why I was charged while traveling in Mexico, and came out with a broken phone. I was told I was charged in Mexico bc I didn’t have roaming on. So the guy behind the counter just starts clicking away on my phone. Then I call customer service to see I was charged, and it turns out I never had free service while in Mexico! NOW MY PHONE DOESNT WORK! I was told nothing but lies to get me to sign up. EVERYONE IS TRAINED JUST TO MAKE THE SALE AND HAVE NO INTEREST IN TRULY HELPING! Literally going to another carrier as I type this…
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November 2023 by Guillermo Gonzalez (Memo)
Not enough staffing one person having a line activated will delay you 30 minutes
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September 2023 by Mark Gallardo
Went to ask questions about cell service and promos end buying my first iphone so far service been great and phone. Eric was excellent patient with me my many questions so went back again to purchase the new samsung S9 plus tablet he took care of having it ship to me cool guy definitely would recommend Eric.Marl
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September 2023 by Rob M.
Spectrum-Definition scam with intention to fraud to promote and fund their pyramid scheme business!!! when it was still Time Warner Cable at least we had decent I can tell you, there aren't many choices in California unfortunately. You're best bet is to go with spectrum (thief's) with no choice! - No company is perfect but you can't get away scamming people - you will lose customers & business!! and sometimes it will be because of bad customer service experiences. But is there anything you can do to get them back once they've gone? Store location: Came to this store to sign up promotion 44/month they talked all the BS that same price I get 1GB ? Hey I said why not .. guess what my first bill just came take a look does that look $44 a month. Spectrum should be shame of themselves & the people running this company!!! PLEASE STAY AWAY from SPECTRUM! Better keep your dignity have no internet then be scammed by SPECTRUM!
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September 2023 by Kevin Mullett (Kev)
Friendly service and fast as well. >li just went to return my boxes after cancelling my service
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September 2023 by Israel Chanes
New instalation!! Great service, great guys all of them are awesome ?
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August 2023 by bruce moore
Just went in to pay my bill and everything went fine had a couple of questions and they answered them
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May 2023 by David G.
This review is based off the amazing customer service I received from Hazmik & Raimond. They assisted me with everything. Got my new iPhone!
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May 2023 by Krby Music
I went back to this location a SECOND TIME after I received a new modem with instructions to return my old modem to avoid being charged. The first time the guy was nice but I didn’t have my Id. The second guy didn’t take much time to look into my account, then quickly handed me back the modem and said with unabated confidence in his own ignorance “This is your modem”Now I know beyond a shadow of a doubt this is false so I begin to explain that I have my own ROUTER but was renting a modem from spectrum but he clearly isn’t really listening because he started mansplaining to me that what I was holding was a modem, not a router… funny because I’m a software engineer, so I’m well aware.I immediately called corporate and was told that the locations sometimes don’t accept older equipment, and to just drop it at a UPs store and it will get shipped to their processing department.Might need to educate your employees a little harder.
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May 2023 by Victoria D
Paid bill
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May 2023 by Sean C.
I'm very happy with the staff & their service. Gustavo was professional, polite, friendly & service oriented. The store is bright & clean. Gustavo was able to help me with all my needs.
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April 2023 by Victoria Knight
We had a great experience here! Guztavo knew everything about how to get us a much better value for our $$$ than what we had. We are now paying almost half of what we were before and I also got a Samsung tablet for $5.00/mo. They seem to be able to do more here than by calling in. We highly recommend this office!
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April 2023 by Ian Smith
I had a great experience. Went to switch my mobile from Verizon to spectrum. Super friendly and helpful. They found the best deal for me w a spectrum one package...faster internet for 2 years at a lower cost than current. Got free mobile line for a year, then $29.99 month thereafter. Same Verizon towers. Bought a new iPhone and w the phone and insurance I'm still paying much less than I was a month ago. And when the year ends I'll be paying about what I was paying for just mobile w Verizon but I have a new phone in that cost. They transferred the number for me, they put the case on the phone. I was in and out in under 30 min w the phone up and running. No problems. Thanks
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April 2023 by Alexey T.
My experience at this location was absolutely fantastic. Raymond was super helpful and actually offered me something that saved me 30% on my bill. I don't know about other bad reviews but my experience is overwhelmingly positive. Staff were very knowledgeable and polite, and the place clean and neat! Thank you again Raymond, ill be coming back for my phone line special!
