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January 2022 by Joanna S.
Came here to rent my truck to move out of my apartment and it was quick and easy due to COVID same day drop off only used for 3 hours so quick and easy and convenient
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August 2021 by Veronica Nieves
Terrible. I made a reservation with an agent named Ralph or Rafael at 4pm on 4/15 to pick up a cargo van at 7pm, and when I got to the 6121 Langerheim, CA location. I was outside on the phone with an agent trying to find out what was going on bc the store was closed, just to be told my reservation for after hours pickup was not made. Sorry but that is bad customer service. Another agent ended up helping me to find another location but people need to do better. Thank you
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April 2021 by Vain Notice
Terrible. I made a reservation with an agent named Ralph or Rafael at 4pm on 4/15 to pick up a cargo van at 7pm, and when I got to the 6121 Langerheim, CA location. I was outside on the phone with an agent trying to find out what was going on bc the store was closed, just to be told my reservation for after hours pickup was not made. Sorry but that is bad customer service. Another agent ended up helping me to find another location but people need to do better. Thank you
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September 2019 by Calusman Olivier
Then I rented on Sunday there was no one in the office, the van was filthy from top to bottom the gas was lower than indicated through the website the mileage was more than indicated to the website. the low tire pressure that was in the rear when I got the vehicle was uncovered by the motorist protection so even though I paid for the motorist protection they wouldn't come out and fill up the tires. Spent about $10 trying to fill up an 80 psi tire on a public air pump. I was charged for a filthy van, excessive mileage, low gas, all in all done with my bill from $60 to $120. When I made a complaint no response. Still haven't heard back from them don't know what I was charged. zero contact and customer support. I recommend staying away from here. Imagine the service if I were renting storage here it would be about the same issues.
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January 2019 by MT4503 ..
Amazing customer service. I've had my storage here for over a year and Adolfo has ALWAYS been pleasant, helpful and accommodating. I would certainly recommend this place. I do have one complaint (hence the reason for the 4stars). I hate that the light sensors require so much attention in order for them to come on. I have to walk past my storage to the middle of the hallway to get the lights to come on. It's annoying and frustrating, especially when you're in your storage and the light shuts off. I've complained about this and though know it's not the front desk ignoring it but it seems likes it the manager or corporate because I've complained to corporate as well and never revived a call back.
