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January 2024 by Carol Zellner
Simply the BEST! Trust is a precious thing, and I have always trusted them with their analysis, and their work is always done right! Errol & Luis & Stephanie! 5-Stars
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November 2023 by Mya Vat
Vip Auto is my got to and has been for 10 years. They won me over when pep boys and fire stone kept making up problems to get money.. someone told me about them I spent 40 bucks instead of 1400 for the miss quotes. And I have brought several people to them since. This will be forever a gem to tell people tired of getting scammed. The owners are the best. Best customer service and work. They really know what they are talking about. You walk out with a car that works and a education.
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November 2023 by Keri Owen
VIP Auto is THE BEST. I've been coming here for more than 10 years. I don't come often (I don't have to!), but any time I ever have an issue I always make the trip out, no matter where in the city I'm living - they're always worth it. Consistently excellent customer service, knowledgeable, well connected if parts are need to get them quickly (and affordably), and they've NEVER tried to upsell or over sell anything. A couple of times I've needed significant work on my car (e.g., needed my AC system replaced - cooling tank, fan, etc), and Louis worked to get me the best deal on parts and absolutely could've have tried to persuade me into additional services and never did. He also put in a lot of effort to get parts in in a timely matter, which was SO appreciated.I can't say enough good things. I've driven from the west side because they're just that good; it's always worth it.
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October 2023 by Taiba Arman
This place is horrible !!!! DONT TRUST!!!! we are not going to visit again!! Our car was a new car we just needed an oil change service but the person took the car in the garage and shuted the door I doubted lil bit but wasn’t able to see what’s going inside, they changed the oil, before coming to this place I checked our car the four tires, in the way back home my car was showed something is wrong with tires I took it to another mechanic right away they checked in front of me they found out and showed me right there one of the back tires were torn and another tire had a big hole with a big nail sticking inside!! I had to change my tires this is really insane!! Be aware of the wrongdoers!
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October 2023 by TJ Goeke
The guys are great! Excellent customer service. Professional.
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October 2023 by Cinnia F.
I have had three different cars serviced at VIP and have always been happy with the service.Skilled mechanics, fair pricing, well run office and some of the nicest people you will ever deal with.
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October 2023 by C V.
So I remember when I bought my Honda in 2009 I was not treated well by a man working at that dealership. However just my lucky day I got a mailer from a newer business. I've been a client of VIP ever since and do not plan on looking for auto service elsewhere. They are all awesome and fair. They don't try to gouge you. Their rates are reasonable and they actually treat you like family. Luis, Erroll, and Emilio are great at what they do and I have to emphasize they are fair, reasonable, and always helpful.
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September 2023 by Olivia S.
I had a wonderful experience! they are definitely doing their name VIP justice, because I got my car fixed right away - even without an appointment ! They were very friendly and straight to the point and communicated amazingly and most importantly didn't try to squeeze me for extra money. They helped me safe money. They had the best and fairest prices in town of many places i called. They got the job done fast and good for less than half the price i was quoted at another place !! I would definitely recommend for you come here if your car needs fixing.
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August 2023 by Mathew George
Years ago, I can tell you I love this place and they can fix anything . Now, I can just say I don’t know, I’ve had only simple work done here. I do like the people. Wish I could tell you more, but that’s about it.
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July 2023 by Ismael Cortez
I came here because my A/C isn't working. They made an "inspection"which cost me around $150 and they refilled the A/C for $50.The AC worked for 20 min then I came back the next day and they said it needed more work and that would cost me $900 more. Also they left my car in the street with the hood open.
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July 2023 by JoJo G.
Errol was awesome he's a freaking rockstar! I had him install two new 02 sensors because of a p0130 code and needed to get a smog asap. After the install he told me to come back to him before I got my smog tested my car to see if the car was ready to pass because he can check for that. That's pretty awesome that he'd do that because he didn't have to. This guy is the real deal folks so don't hesitate going to him. Thanks again VIP!
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July 2023 by Jonathan T.
I would rate my experience as a negative star if it was possible. I called and made an appointment to get tires replaced on Mon the day before the holiday as I was taking the car on a long trip and needed to replace tires. I made the appointment about five days prior and requested an 8:00 AM install as I was leaving around 2:00 PM for my trip. I get to the shop at 7:45 AM, check in and hand my keys off. I'm instructed that the install will take about an hour, roughly 9:00ish and I'll receive a call when completed. I leave to get breakfast and receive a call about 9:15 from the shop. I ask if the car is ready and I'm informed that they can't find the tires or the owner sold them. And the solution presented to me is that they can do the job at 2:00Pm after reordering tires. No apologies, nothing. So now I have to scramble to find a tire place that can actually replace my tires in the next 2-3 hrs so I can leave as scheduled. This place was good at one point but really seems to have gone downhill. A capable, well run shop would have confirmed they actually had the required parts for their 8:00 AM install the next morning or call customer to cancel. Maybe they have new owners because this is not the way to treat customers. So in the future maybe just go to a tire store for tires and not a mechanic.
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June 2023 by Nick
They seem like genuinely honest people and care about their customers. I am pretty apprehensive about not going to the dealership for certain things but VIP really made me feel comfortable. Extremely fair pricing and quick service. So glad I visited today and I will always come back here.
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June 2023 by gizmo gizzard
Going to the dealership and charging you 300% for your auto service is a joke. These guys were recommended to me from two friends a long time ago. I brought my last car and now my new car to them. All a customer wants is to pay a reasonable price for Service and parts. These guys are on it.
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April 2023 by Phyllis L.
Very unsuspecting location with absolutely trustworthy service! These people care about providing great service and do it at super reasonable prices. I have come here a few times so far. Once for my gas cap and then for an oil change! I'm so thankful for VIP Auto! I'll be coming here from now on!!
