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December 2023 by Abdi H.
Gerry, the owner, and the workers were exceptional. Not only were they able to change my brakes at an affordable price, Gerry was very honest about other services I would need to keep my car running smooth and how I should prioritize them depending on my financial situation. The prices he offered for all of his services were consistently lower than any other auto shop and when asked why, he told me he understood that money was tight for a lot of people but that driving was a necessity here in LA. He's gained a lifelong customer and I highly suggest this shop to anyone who needs maintenance repair in Los Angeles. 10/10 will be back soon
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November 2023 by Hayley J.
I went to change my oil and although it was fast service, a couple days later I had some problems and it turns out they put the wrong oil in. So I had to go to the dealership to have them fix it . Horrible customer service, if I can give zero stars I would.
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November 2023 by Daniel H.
Best price I found for full synthetic oil change in the San Fernando Valley. We get all our oil changes done here every time.
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November 2023 by Sacha P.
I called at 2:30pm on a Sunday needing brakes done. They told me to bring it in. By 4:30 they had done both front and rear brakes and rotors and at a third of the cost Pep Boys wanted to charge me. Owner was super nice and accommodating. Absolute angels. Don't know what I would have done without them! I will have all my work done here. Only place that doesn't rip you off!
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November 2023 by Sean B.
The techs are good but the owner is a liar and will overcharge you. He will take your Groupon and then charges full price after changing the oil. Beware! Stay Away!
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October 2023 by Jeff S.
This was the first time that I went to Alpha State for an oil change. I didn't have to wait long and everyone there had a great attitude and was very helpful. While getting an oil change, they noticed that My rear brake pads needed to be replaced. The price was more than fair, honest and economical. I will go back again for any issues that come up. I recommend their service and help with my car needs.
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September 2023 by Tyler Newman
The guys here are super honest and straight forward. Which is hard to find in mechanics sometimes. I will always go back to these guys. They do awesome work, and fast!
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September 2023 by Roy J.
They are the best upfront, keep it real, mechanic shop I have ever been too.When you go ask for Jose.
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September 2023 by Carlos C.
Purchased Groupon deal for oil change. Was charged extra $25 for a "paper oil filter" and 1 extra quart. Didn't do vehicle/brake check as stated on Groupon. Didn't check air on tires. I noticed leak from under hood and returned to shop 15 mins later to make sure it wasn't an oil leak. Mechanic is obnoxious! He laughed at my face and said, "have you ever been to a McDonald's? Ever notice when you add ice to a cup, the ice melts and water drips? Same thing with your car." My suggestion to anyone purchasing a Groupon, make sure to mention make/model when you schedule appointment by phone and ask if there's any surchargers, etc. Oh, and you'll be sitting out in the scorching sun, no shade. Wish i had only read the previous reviews with similar experiences. They will upsell you because they're conartists. Next time, ill go to Valvedine, where service is 100x efficient.
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August 2023 by Tijana M.
if you care about how companies treat people and children, read on. I called at 3:50 to confirm when they closed (5pm) and they told me to come in. I was there 15 min later and they told me they couldn't service me for an oil change. Then after a back and forth with the owner who almost took me in, he then decided he wouldn't after all. I had told him I drove over because he had just told me to come in 15 min prior he said he didn't. I told him that was not ok and that I had driven all that way. (I am a single mom and don't have time and money to waste, but who does anyway?) Then he told me to leave as "he doesn't need this bullshit". This is absolutely unprofessional and rude, not to mention horrible to say to me in front of my children. I had to stand up to him and tell him that, as I never want my boys to think they could treat someone like this.He said he didn't care as he had so much business. He does not deserve to have a business if he doesn't treat people with respect and professionalism. I had come to this place several times already, and obviously never again.
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August 2023 by Radeepa Kiribathgala
Bought a Groupon for the 4 wheel alignment and after I dropped off the car they didn’t even called me to say the car was ready. I had to wait more than 3 hours. And they Didn’t give me any details or documents of the car atall. Just redeemed the groupon. The manager/owner wasn’t friendly at all. And to be honest I’m not even sure if they did the wheel alignment properly. The car was just parked outside. Very unprofessional !
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July 2023 by Tiffany Shafer
These guys are super friendly and work fast. Just in for an oil change. I got an incredible discount on Groupon for this place.
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July 2023 by Howdy Temple
Terrible. Rude service. Lies upfront, disputing a brake inspection done the day before at Firestone. Only goal is to upsell your purchase and do subpar work. The person who answers the phone is also an immature, emotional baby who cannot deal with people denying him the opportunity to be shady and lie about brake service. Hire better people, have the right motivation behind your business and people wouldn’t overall have a poor opinion of your shop. Terrible. Avoid.
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June 2023 by Jameshia Taylor
These guys always get the job done and have always been warm and friendly to me! I’ve worked with Jerry, Jose, and Tony and they are very informative and patient with my questions. I’m definitely part of the alpha state family! ???
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June 2023 by Soheil Pashaee
I had a disappointing experience with Alpha State Auto Repair recently. Despite purchasing a Groupon for an oil change, they ended up charging me an additional $10 without a reasonable explanation.Moreover, their service was lacking in several other areas. They failed to put a mileage tracker on for my next oil change, a standard procedure that I've come to expect from any competent auto repair shop. This omission not only causes inconvenience but also raises questions about their attention to detail.The cleanliness of their work was another point of dissatisfaction. I found that the driver's side door handle, and some parts of the door and glass, were left greasy. This made me uncomfortable and left me questioning the overall quality of their work.In short, Alpha State Auto Repair didn't meet the basic standards of service and cleanliness that I'd anticipate from a professional auto repair service. They not only failed to deliver a good oil change experience, but they also overcharged me on top of a prepaid service. This experience was frustrating and has left me with a negative impression of their business. I hope they make necessary improvements to their service in the future.