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March 2024 by Hani Zucker
The worst ever. Rude representatives. Poor service. Non reliable. Don't bother if you need timely transportation to any medical appointments.
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October 2023 by Kevin J.
This is the transportation service my insurance uses and they are habitually problematic. They've made me miss several appointments this year.
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March 2022 by Brenda Sullivan
I've had to cancel or reschedule 5 of my last appointments out 5. I call to confirm I have a ride scheduled they say yes. With Jennifer, ok. I'm sitting outside waiting for my ride ½ hour late, I call them back, after being on hold another 20 minutes, they come back on the line, saying the company does not have listed on route for that day. Again I have to reschedule my appointment. I've looked into another insurance and confirmed they do not use American Logistics. Too bad I like my insurance, they just can't seem to get me to my doctors appointments. That's not fair to the doctors and they are about to charge me for being a no show. These people are are joke. Also they need to provide their employs with a better system. Every time I call, they have issues with their computers. Today I called, guy said he had to reboot his computer, put me on hold. After 25 minutes I figured he forgot me. Hung up, and called back. Not positive but I think I got the same guy, or who knows where I called, they had the same accent.
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March 2022 by Matt Zebro
This place is a nuisance on the neighborhood they are located in. Total disrespect to the community, loud idling/backing up trucks at 5-6am, running stop signs and litter on the street on a daily basis. Would never hire them based on their conduct alone.
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November 2021 by BRENDA S.
They don't show up at or are late or take you 3 hours to pick you up. I've had to cancel/reschedule 5 doctor appointments. I'd give them zero stars if I could. I'm going to change my insurance they have a different transportation company. It's rediculas.
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June 2020 by Max J.
Great company, they made a last minute highly stressful cross country move as smooth and easy as humanly possible. Their price wasn't the lowest I had been offered or the highest, but I was impressed with how much information they gave me up front, and the different options they presented, so i took a chance and i'm glad i did. Would definitely use again!
