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February 2024 by April M. Chaney
The front desk associate Ariel is very rude and disrespectful. She talks down to people and argues. As a business owner myself I would never have my front desk represented with someone that’s this immature
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January 2024 by eliscar c
Took my cat here 2 years ago and they charged me to get my cat checked up, only for them to not even notice my cat had ringworm. What was I even charged for? I had to go to a different veterinarian for them to tell me she not only had ringworm but also a respiratory issue. Wouldn't trust this place or recommend.
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January 2024 by Edwin Rodriguez
They do a great job and take care of my dogs
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December 2023 by Lola
I luv this location. All staff is always helpful and friendly. Thank you for taking care of my Bellie.
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December 2023 by sherly A
I wish I could give this location zeroPoor communication, poor customer service, if you call they put you on hold for ever and very high price unbelievableI never come back there
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November 2023 by Chris Tran
Thank you so much to Banfield Northridge for your health clearance for Lily. We had a small window to work with and you guys were very supportive with the whole process. The sedatives also were a godsend as the 10+ hour flight was pretty tough on her and she was beginning to drive other passengers nuts. But we made it all the way to Vietnam!
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October 2023 by Dulce Santana
My poor kitty has respiratory infection and took her when I got her back they didn’t even clean her nose it was full boogers never going back again
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September 2023 by Carly Turner
Jeremy always recognizes us when we bring our girls in and is prompt, friendly and efficient with both human and canine patients. And Dr. Del Pino is the best! They give you the facts/options and don’t try to upsell you, which we appreciate. As far as vets go, we recommend this one to all our pet parent friends. They make it easy!
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August 2023 by Haim Mizrahi
Very bad customer service. I called several times until i got a hold of them. And when I finally did, they put me on hold for a very long time.
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June 2023 by Derek Vautrinot
Zero accountability at this place. I’ve schedule appointments shown up and they tell me it’s not on the books. I also saw it happen to other people a few times.They tell me my dog will be good to pick up at a certain time and it ends up being 5 hours later than the mentioned time. They do absolutely nothin to make up for it.No one answers the phone before 10 maybe 9 if you’re lucky. They’re supposed to be open at 8.Straight up pathetically lazy work ethic and attention to detail.The doctors are great though. Front desk staff needs to get their act together bad. Zero reason for any of it
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June 2023 by Jill F.
My baby girl, Sophie, has been going to Banfield for over a year now and we are more than pleased with the care we receive. A bit about Sophie: she's a 7 year old purebred Dalmatian who I have had since she was 3 months old. She has (slightly high) general anxiety and is timid with strangers.I was referred to Banfield Northridge by my cousin and decided to give them a chance. I am a bit of a helicopter dog mom and am very picky when it comes to anything for her. This is the one vet office I feel comfortable dropping her off at for a few hours. We mainly ask for Dr. Valencia, as she is very sweet and informative. I have never felt obligated or pressured to do any extra tests that she doesnt deem necessary.We have the OWP, which some people are iffy about and would just say "just put aside extra money for expenses" but I like the option of not having to pay for vet visits itself. Yearly dental cleaning is also included in the OWP which is a huge bonus as our old vet was charging us even more than what we pay in OWP. 10/10 for Dr. Valencia and her staff
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June 2023 by Shawn R
The recording gives me no option to get through to an operator or receptionist. They want you to have an “optimum wellness plan” to speak to someone, or you can leave a message and they’ll listen to your message on the next business day. Ridiculous.Edit - ended up calling northridge veterinary center near porter ranch. Someone immediately answered the phone and they were able to see my dog right away and take care of everything. Banfield was my first choice but I will no longer be using them.
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May 2023 by Michelle Barlish
The vet was amazing! I just moved to CA several months ago and decided to continue using Banfield. By complete luck, I ended up choosing the best Banfield with the most amazing, incredibly intelligent, and compassionate vet. She took her time to answer all of my questions...very down to earth. I plan to use her as my forever vet ?
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March 2023 by Mark Williams
The staff took very good care of my furbaby
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March 2023 by Tyla R.
I love all the staff here very professional yet caring and couldn't ask for a nicer doctor than Doctor Valencia she really took the time to explain everything to me & understood me being SO emotional RE:my dog & puppiesIt's kind of an odd feeling picking up 3dogs after being there most of the day,all 3 getting shots ,&, when asked the balance they said "nothing today" (we are "members")I loved it! I love them! Keep up the great work guys!Your loyal customer Tyla
