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July 2025 by Julie B
I loved Bank of the West, and I have tried to like BMO. The transition was NOT smooth. Additionally, on the rare occasions I do have to go into a the physical branch, they are incredibly, out-of-their-way unhelpful. Went in this morning around 10:30 and apparently the ONLY person who could assist me was going on break and asked if I could come
back in a couple of hours. Didn’t the shift just start?! Whatever. Just disappointing.
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May 2025 by Cali Slim
Worst service ever there was just two guys just sitting there doing a whole lot of nothing talking to each other. I asked to see if I could get help and they ignored me. Don’t waste your time here.
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March 2025 by Frank Solman
Horrible customer service, liar manager ! They will tell you they will call you back. They were not gonna cash your check if you deposit your account they will return your check just to make it to go back and open an account with them. It’s been three months. I’m not able to catch the check.
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February 2025 by Aileen Campos
I'm glad I closed my account horrible custumer service and even worse attitude in person at this bank the manager dosent remember when a deposit was made couldent look it up even when I had my receipt. They couldent certify my adrees even when I had proff of it also gave me a hard time closing it awful 😖 experience with this bank
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August 2024 by RB
1st time on BMO, worst banking experience in my life.
BMO sent me bunch of offers to my mailbox, tried to open an account with them, paper later came back and said that “we couldn’t verify your identity”
Decided to stop by to this location so they can verify me, but none of them have any clue how should they help me!
Teller passing me to branch manager and branch manager passing me to banker, and banker refusing me!
Very unorganized branch.
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October 2023 by Beverly Rivera
Most service is ok. However with Bank of the West it was easy to deposit checks by phone picture. So far it’s inconsistent with BMO. I tried several times to deposit via ATM but it kept saying unable to complete the transaction. So I went inside and deposited in person. Oddly enough, I later received message that those checks were already accounted for. All that is with my business account and business debit card. I tried to get the issue fixed in person and a friendly woman tried to help. On her computer it said my card was blocked. She unblocked it and assigned a new pin. However the problem continued at the ATM. I called BMO by phone to order a new debit card which they said would take, I forget how long, time to receive it. I never received it so I went inside the bank again. The teller at the window said she couldn’t find an order for my card on her computer and she made me a new business debit card right then and there. So far the new debit card works paying business bills online. I haven’t yet tried it at the ATM. Fingers crossed. On the other hand, with the personal account, I haven’t had any real problems however I prefer the BOW format format for online bill pay. On a positive note I appreciate the notifications when money is spent from my account as it can be helpful to avoid fraud. I presume most of the issues previously mentioned in time since this transition is new. And actually I think they’re doing a pretty good job considering how complicated it can be.
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September 2023 by David Safier
The transition to new parent company BMO is horrible. I get a weekly electronic paycheck from my employer with a pay date of Sunday. With Bank of the West, I would see that deposit in my available balance on Saturdays. It's now Sunday, after 6 am pt, and I still don't have it. A co-worker who banks at Citibank, had his money available Friday night pt. I called BMO and got a customer service rep in the Phillipines that I couldn't hear or understand. Also, I can't access my online bank account from any device from anything but my phone. I know I'm not the only customer experiencing this.
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August 2023 by Reana
Bad customer service. I walked in and all the workers just looked at me while i waited in line for 5 minutes. No one came to help.
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June 2023 by Reana Ramos
Bad customer service. I walked in and all the workers just looked at me while i waited in line for 5 minutes. No one came to help.
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December 2022 by Pelos Parados
1 1/2 minute read:Four years ago I opened a checking account at this Branch. Several of the original were transferred. Nevertheless, the good service continues.At this location, Bank of The West has served the Northridge community very well. It’s a very small branch.Consequently, and many times INEVITABLY, change leads to improved progress.Guess what?! This Bank of The West will be moving to a new location. I won’t give details now, as I’m informing GOOGLE MAPS of the move.Stay tuned, OK. Thanks.
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October 2022 by Contact SK Landscape
We love Bank of the West! We have been going there for 15+ years for our personal banking needs as well as our business accounts. The entire team knows us by name and takes care of our every need. Edward and Nora are the best, along with the entire support staff! Highly recommend!
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October 2022 by sylvia perea
I don't understand the negative reviews. Alot of the reviews are for petty complaints. Perhaps these individuals would like to bank at B of A and stand in long lines with only one teller to help u.This bank is also in process of moving to another location in mall.
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December 2021 by kats Jessie Lar
This is probably one of the 1st bank of the West that have very friendly and very helpful people here, They were very friendly with me and cashed my check with no problem
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July 2021 by Gene Brown
Worst experience ever signed up online for a checking account and it just messed up going to another bank
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December 2020 by Stanimir Dimitrov
The bank is open and you can see on picture it working hours
