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February 2024 by Mark Sobel
They were very helpful and not upset when I did not buy, but still kept enlightening me about their products.
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December 2023 by Gary Standke
Great selection of discounted shoes. I always get my casual shoes here.
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December 2023 by Inga L.
The old man at the bb gun stand has a complex just like most gun owners with no education, hence working at Big 5 at 60. I ask a very basic question about a gun. I ask which is your best overall rifle you have in stock. Without looking at me, once, looking at the floor with his arms behind his back, answers me, "well, sir, I don't know what you're looking for, so i couldnt answer that for you.". I asked if the bb/pellet combos take away from the power or range compared to a specialty gun for only bbs, for example."Well,.sir, I'm not sure what it is you're trying to ask me." I asked the same question 3 different ways. I noticed he wasn't in the best mood, granted, I was there at 8. They closed at 830. I get it, so I told him I'd be back after doing a bit more research. And I was as respectful as you can be to a drill seargent or your team leader..he replied, yea, cause you sound confused. I told him I knew what I wanted. I want one of each. Pellet handgun and a bb handgun, as well as a pellet tactical rifle with an individual rifle which shoots only bbs. Its not rocket science. I already bought the hanguns. Oh, and i asked him if the glock 17 was supposed to be so loud, or if i was maybe loading the cartridge incorrectly. He made it seem like I was stupid for asking such a dumb question. He even looked down and laughed when i asked my buddy what a break barrel was as far as how many rounds it can shoot with one break., but he didnt have the cahones to look at me directly in my eyes. Ends up, I was just puncturing the cartridge incorrectly. He said, "sir it's not supposed to be loud at all. "Well, what if I was....", shakes his head before I'm done asking. He says, "It shouldnt do that". Doesn't explain why or what i may be doing incorrectly. ""Well, can it be im...," Again, shakes his head, so i just stopped trying to confide in him. The asian guy the day before was GREAT! Sold me the glock 17 and the baretta blowbacks in 5 minutes, Answered all my questions thoroughly and during closing as well. So, turns out i was just puncturing the cartridge incorrectly. I wasnt lining the thread up correctly with the bottom of the handle so I'd get a surge of air at the first couple shots and the rest would leak, hence the loud pop it made like it was a real 22 the first shot. This was my favorite part, though. He told me, "well, sir, the combos slow the shot down significantly, so i don't understand why it would be as loud as you claim. (paraphrasing) ." So, why couldn't you say that when I asked if the combos interfere with the potential of the power for either or, in the beginning of our conversation? And then he got the rifle I asked to see and got the facts wrong after my buddy asked him questions he already knew the answers to just to show me how little he really knew. It loads 12, not 10. "NO IT LOADS.....OH YEAH...I GUESS ITS 12, NOW!" The more I learn, the less I know, ive learned in life. Thinking you have knowledge on something you don't is the very nature of being dumb. Its being oblivious to something you think you know, but don't. Right? Which is why I've learned more about life, staying humble, and asking questions. Its gotten me off of heroin for 7 years and into medical school. Thats how you know whether someone has dealt with adversity in their lives. Someone whos been through the ringer would treat others with respect. Not like theyre less than. Never needed a gun growiing up. I guess some pf you rely on then instead of good old fashion training. People like that need to hit a bad bottom to learn anything new. You guys need a new manager or whoever runs the miserable section.
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November 2023 by Cyn Guerrero
Very friendly staff. Will look into products and see which stores have it available if they dont have it.
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October 2023 by Albert Barrios
JOSE IS THE MOST RUDE EMPLOYEE. STAY AWAY FROM HIM HE IS DANGEROUS AND MADE ME FEEL THREATENED.
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October 2023 by Albert B.
Not a review about the store but about "Jose". He might be the rudest individual I ever encountered. He should be fired immediately for harassing me the customer for 0 reason. I went in to acquire about a test for a firearm, I let him know that I called another location and they said I can walk in and take the test with no appointment so I went. As I arrived Jose was already being rude with another customer inquiring about the same thing. He proceeds to tell me I can't take the test and need an appointment. I asked do you guys have different rules for different stores? He asked me what store I called, and then said yea they're different. Me being frustrated not at Jose but the wrong information I received I walked away and shook my head as I was leaving. As I was leaving jose then asks me why am I shaking my head and proceed to HARASS me and PROVOKE ME. He then keeps asking me why did I shake my head and I told him he had 0 right to ask me and he didn't need to know. I did not shake my head at him or on his face but has I was walking. He then starts a scene then tries to tell me it was my fault. He then proceeds to say he's "tough" everyday because he was in the marines. If he was he is making marines look terrible as I was not disrespectful towards him at all until he was to me. Something needs to be done as I now know that he treats all "young" customers this way. He's a bad representation of the store and pleaSe STAY AWAY from him.
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October 2023 by Gi H.
Excellent service, excellent choices. This is our go-to sporting goods store. The customer service is always good. We ordered an outdoor chair...they called...it was there is one day. The clerk asked if I needed help out to the car. GREAT! Like the old days! Don't jump to Amazon...go to your local Big 5! The Canoga Park store is good and helpful too!
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September 2023 by Krystle K.
just walked in and all the employees were standing around talking not helping any customers! do not bother coming here. horrible service and none of the sizing hangers are correct.
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August 2023 by JIMMY HERNANDEZ
I've probably been here a few time and everything I'm here some staff ignores you and some don't. There stock is very limited In foot wear . One of the employees even told me that there the smallest store and don't carry everything.
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July 2023 by david chavez
Came in for some work boots the staff was very helpful in getting all the sizes I needed
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June 2023 by Lola J.
The most amazing and concise customer service I've come upon lately. These fantastic young individuals assisted me from phone to physical. When I called them, they were incredibly concise and efficient with helping me find the product that I needed and tell me how many of them they had at what price. When I got to the store, they not only lead me to the area, but also showed me other types of product and we literally started considering a whole new sport because of them. The energy and customer service was mind blowing as I haven't seen this in a very long time. Don't listen to the haters come here if you need sporting-goods because this team will make you so happy you did.
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May 2023 by Eddie Money
Extremely well trained staff, great service and selection!!
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May 2023 by Taylor Carr
The assistant manager is rude and will give you a hard time if you try to return anything. The other staff are delightful though
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March 2023 by D.A. Pelton
Did not have what I was looking for after asking more than one person, i was told "we haven't carried that item in years, like really years, a very long time"
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March 2023 by Richard Gonzalez
So I went in today to buy some 556 ammoAnd one of the lady managers grabbed one of the boxes I noticed it was open. She stated she opened it in front of me to check them that all the anmmo is all inside. Who would do that. Liar, unprofessional
