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October 2023 by Chris Reinoza
It’s very early but employees closed the fitting room. I walked away with nothing since my wife couldn’t try anything on. Store open, fitting room.should be open.
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May 2023 by Side 2 Side
The return policy sucks
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April 2023 by Saman Jayaratne
Sales staff are friendly
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February 2023 by Laura Nunez
This store has always something for me to purchase. Love their specials, but store staff should be more open to smile to customers
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February 2021 by Jaimee James
I'll be going back
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June 2020 by Tina S.
We visited the store today and one of the items was worn by the mannequin. Due to the pandemic, there was only one service provider (who acted as the cashier and sales assistant) for that day. My daughter and I appreciate the good customer service provided by Christine. She said she just got assigned in Northridge for the day but she is from the Lakewood branch. She provided good customer service by removing the item from the mannequin despite of the fact that she is the only person serving all the customers.
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March 2020 by Nadja Lewis
A lot of old, outdated clothing. Just seemed like a 'why bother' place. Disappointing. as years ago, the quality was better.
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March 2020 by Sir ULTRA
Great deals on womens clothes if you need gifts. The manager here is amazing as well super helpful
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February 2020 by Olivia Lopez
I can’t say enough great things about Marissa the manager here she has made my shopping experience at Charlotte a truly turning experience. Compared to my last experience here. She is helpful, courteous and experienced , and professional she truly is a great asset to this company. I can’t say enough great things about my shopping experience here since has been here .She also has great taste and has helped me put a couple of outfits together.
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February 2020 by Yesenia Ramirez
Worst store manager to ever work in retail. She talks about her costumers, she is rude to the other employees and to the costumers. And it's a shame because I like their clothes.
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December 2019 by Kathleen D.
Extremely poor customer service. The store looks likes it's in shambles. Asthetically displeasing. I was in line for a meer easy gift card for a Secret Santa who said they liked to shop here. One person was in front of me but forgot they wanted to make a return when their items were already rung up so the cashier had to call back up because she seemed new and didn't know what to do which wasn't the issue but I had asked what seemed like a supervisor if they sold gift cards and she said yeah and that the ladies at the cashier would be right with me. I waited for 15 min and walked out. The person I asked didn't even look busy. They missed out on easy profit for their lack of customer service skills. I would suggest take your money and go elsewhere. I browsed the store before getting in line too and everything looked cheap and not in a good way. I will never give my money and business to a store that can't even acknowledge me as a customer. How do you think you get paid ladies? By people buying from your store. Not by making them wait for no reason and driving them away.
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October 2019 by ROSIE SOBERANES
LOVE THEIR GREAT QUALITY CLOTHES & "CHARLOTTE RUSSE" BRAND PERFUME. ALL WITH VERY LOW PRICES!
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September 2019 by Maribel Aquino
Great prices
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September 2019 by Susana Medina
Great special
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September 2019 by Sofia H.
Thought I'd come to check out the revival of "Charolette russe" this place reopened awhile ago but IT IS NOT THE SAME CHAROLETTE RUSSE. Their intellectual property was bought so it's not the same clothes as before. The clothes are ugly and overpriced for such cheap material. Their pants are so cheap you can smell the chemicals off of them. I'd rather go to forever 21 to buy clothes than here and I'm not even a fan of theirs. Should of just let Charlotte russe die. Gave two stars for the great customer service though.
