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October 2023 by Jeannina Acosta
When the lines aren't long it's good real good
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June 2022 by Peter Xaymountry
My wife and I stopped by here to open our joint account before leaving to our honeymoon. When we walked in, there was no greeter so we went to line up to talk to someone working the window. When we got to the window, we told her that we wanted to open a joint account. She told us that they had no rep available so we had to come back in like 30 minutes so we did. I didn't know that opening a join account would take like almost an hour because the rep helping us was having small talk with us and telling us how he didn't like his job. This Chase bank has not ATM machine inside the bank floor but outside where the door is, so keep that in mind.
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April 2022 by He fights for me
A hidden gem as its never busy, quick service, plenty of parking and it seems not too many people are aware of this place being tucked in between Wells Fargo and Firestone across from Ralph's Market Shopping Center.
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April 2022 by Ricardo Guzman
Great people they helped me on everything I needed
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October 2021 by udacha Radost
The worst chase branch you can ever walk in. Bankers are al uneducated careless useless
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June 2021 by Marilou J.
Got fed up with several bank errors Cant recall how many Im sure its more than 5 After banking with them since 2004 Will withdraw most of my deposits and transfer to online bank account.:
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May 2021 by Rani Y.
Beware of using Chase bank generally they do not have a fraud protection plan, if someone write themselves a check using your checkbook and you call on a weekend and they deposit the check on a Saturday you will lose your money I lost $30,000 due to this stupid policy they have in place, beware they do not protect your money this institution is a scam and a dangerous place to store your money I will be closing my accounts and warning the people of America do be aware you can lose a lot of money with this bank so be careful.
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May 2021 by Paul R.
Ask for Peter N and the manger or the branch are amazing. I've been a customer for years since high school and now I opened my first business account. I loved every step of it. Thanks guy very nice and easy process
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March 2021 by Jay W.
We came in to add my wife to an account around 10 min before close. Stood there for 15 minutes waiting for the manager to tell us they had no one to help us. The teller was in such a rush to leave. The manager couldn't have stayed 10 min late to help a customer? Next available appointment wasn't until 2:30 the next day. Why do you only have two employees able to help open an account on a Saturday when most customers can come in? Very inefficient and not great customer service.
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March 2021 by Clarissa T.
Be careful of the personal bankers, like Peter Napoles, trying to get you to open new accounts saying Chase is offering cash incentives of $200 as an existing customer. Those promotions are only for new customers. I had opened a new account because Peter said existing customers are also eligible for the promotion, and never I received anything. When I called to express my frustration, he and his manager Marine Duryan, both said there is nothing they can do. Neither of them apologized for the wrong information they are giving out to clients which makes me think they are purposely misleading clients to open new accounts. Why? I’m not sure. Maybe they receive commission or incentives if they open new accounts. Pretty sketchy tactics.
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February 2021 by Clarissa T.
I was very surprised and very disappointed in the lack of customer satisfaction this Chase branch strives for. I have been a customer of Chase for several years now, and I normally have no issues with their servicing in other branches. For some reason, the reps in this branch are in a different category. One day in October 2020, I came into the branch to do some banking. I have a checking, and CD account with Chase. One of the personal bankers, Peter Napoles, called me aside and asked if I would like to open a savings account with them. I have my savings account with Wells Fargo, so I told him no thank you because I didn't need an additional savings account at this time. He said they were having a promotion that would allow me to avail of $200 if I opened a savings account. I told him that I received those promotions several times in the mail, and was pretty sure it was for new customers, and I was not a new customer. He then proceeded to correct me and say it wasn't for new customers, but was for, "new money." He explained this meant that if I opened a savings account with some of the funds from my checking account, and some funds transferred from Wells Fargo, that would be considered, "New Money." I was pleasantly surprised thinking this was a promotion Chase came up with for their existing clients. I asked him when I would be receiving the $200 promotion, and he said it would be in my account by December. So, with instruction from Chase's own personal banker, I did exactly what he advised me to do. Fast forward to December, I still had not received my promotion, so I called Peter to follow up on when I would receive it. He said it would be credited to my account by Dec 31st. Come January, I still haven't received any credit, so I called Peter again. This time, he said he didn't recall our transaction and didn't recall advising me to open a savings account with a transfer from another bank. I was shocked, I explained to him that I would never have the know-how of how banking works to transfer funds from one bank to another to to classify it as, "New Money" for a promotion. I further went on to explain that there was no need for me to open a savings account without his prompting because I had already had one. At this point, Peter said there was nothing he can do and that I would need to speak to his manager, Marine Duryan. He told me to wait for her call that day. I waited and never received a call. I called the next day, which was a Friday, and again was told she would call me that day. When I hadn't received a call by that afternoon, I called and spoke to Peter again, and he said she was aware of my situation, and would be working Saturday, so if I didn't receive a call by that day, definitely I would receive one on Saturday. Surprise surprise, by Saturday, I still hadn't received a call. I called again and spoke to a different rep who now told me Marine, (the manager), wasn't even working that day. I was beyond frustrated at that point. Finally, Monday came and I still had not heard from Marine, so I went to the branch and spoke to Peter. He now was saying she was in a meeting and would absolutely call me by that afternoon. Finally, after all the run around they put me through, Marine called me just to tell me there was nothing she could do regarding the promotion, and that I never qualified for it to begin with. I explained to her what happened with her rep, Peter Napoles, and she still refused to take responsibility for her representative and credit me the $200. I told her I still had all the paperwork from Peter showing where he hi-lighted and underlined the promotion I was suppose to receive. Still, she refused to acknowledge what her representative did. Not only that, she never once apologized on behalf of her rep being misinformed, or intentionally misleading customers and never took any responsibility on behalf of Peter's actions. Needless to say, this entire experience was very disappointing. I don't understand what the
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September 2020 by Simone B.
Tried to close a JOINT account we had w/our father who had passed. They said it would take from 1-3 months to process/close out, waiting for any SSN to clear. Ridiculous! This is a JOINT account. So we went to another branch and requested an account close. Done! Got our money - Peace out Chase. You should really offer assistance and be upfront with what one can do upon a joint owner passing and the other joint owner who wishes to close the account. Not customer service friendly at all!!! Know your banking 101!!
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June 2020 by Savina Kollmorgen
If I can choose a zero, I would, but I don't have this option. I opened a business account a month ago. 2 weeks later I was told that I need to provide additional information by June 15, on June 8 I did and was told that everything is good to go. On June 10 my account was locked without a notice. Since then I have been told that the account will be open in 2-4 days, twice. My account is still locked, to a point where I can't even close it. In addition, nobody picks up the phone in the bank, so I cannot make an appointment. When I go in person, I am told I need an appointment. I finally spoke to the manager of the bank on Tuesday and she told me she will keep calling an updating me every day. Today is Saturday, my account is locked, nobody has called me, nobody has picked up the phone. DO NOT open an account in this bank, they will lock your money away. Also, I tried many times to call the online banking and they told me to go bank to the bank.
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August 2019 by Ryan Marshall
Not enough employee's
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July 2019 by Bill Raddatz
Friendly staff and usually short wait.
