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September 2023 by Nile E.
Customer service here is actually top notch. Valeria really went out of her way to get me a safety deposit box when I needed it. She's always welcoming and always makes me feel like I'm an important customer and not just another foolish person with an account who doesn't want to use the ATM. I don't get that same feeling at other banks. It's definitely appreciated and makes me feel safe about where my money is.
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February 2022 by Hp T.
Promotion is a bit of a SCAM. In March 2021, I signed up for a $400 bonus when I opened an account and to maintain said amount for 60 days. It stated that it could take up to 60-90 days after until the $400 shows up in my account. Fast forward to Feb 2022, I talked to a banker in person to inquire about the $400 bonus. He acknowledged that the $400 bonus will be looked into and will probably take a week. A week later, I received a message that they will give me $300 instead of $400 because they no longer have the $400 promo. Um, ok. So they will not honor what I signed up for and instead downgrade it based on the current promo. Although $300 was a good incentive for nearly a year, I think I'll be moving my money elsewhere.
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October 2020 by Liz C.
one star is too much!! so nice to know this company is not helping customers that are out of work due to covid-19!! my husband has been unemployed since 3/15/20 and i work partime hours?? very very hard on us!! i turned my credit card over to a debt manangement company!! before this because of hospital bills?? citibank canceled the debt management and is now sueing me??? really???? would not recomemend this credit card at alllll!!!!!
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March 2020 by Suzanne P.
I recently opened an account with Citibank North Hills I cannot rave enough about the staff at this establishment I came across a wonderful lady named Hetal PArmar it's been an hour with us trying to navigate through a difficult transaction a living track she was a wonderful person to work with I recommend this place to anyone the whole staff is wonderful thank you North Hills branch Carlos , sasha and Helta
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November 2019 by Ryzzy O.
Came in here needing help/questions about my account. Carlos who has a desk on your right as soon as you walk in. Greeted Me and gave me all my options. No pressure on opening another credit card or anything. Best experience I've had at this branch. Thank you Carlos!
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September 2018 by karmela kay s.
closest branch to me. this has been my first bank since i was a teen and im still with them. came here because citibank locked my account due to fraud security. i was on the phone with them all night and all morning and they were of no help at all. hatel, the branch manager was very nice and she spoke with them and when she did she also thought they were very weird because they needed to review my account. hellloo im already there in person?? and yet they still think its fraud. this review is for this branch specifically and i think they are wonderful even though they couldn't do much. however your customer service hotline, is REALLY bad. you might be trying to save money citibank, by doing call centers out of the country but i hate talking to them. HATE.
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July 2018 by T M
Very convenient
