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December 2023 by Lois Hunt
The manager of this branch should be demoted. She allows customers to wait and wait in line while she uses the copy machine. She does not acknowledge the waiting customers but pointedly ignores them!Today I waited for 20 minutes & finally left without service. I HAD THE SAME EXPERIENCE THE LAST TIME I VISITED THIS BRANCH.Another employee tried to help, offered us water & thanked us for our patience. I told him that they needed a manager & he pointed to the woman at the copying machine.Such customer insensitivity needs to be investigated & corrected.Whoever does the hiring needs to observe this manager & see first-hand how she is wrecking the Citibank image.
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April 2022 by Henry Mandell
Awful!
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April 2022 by lisa m.
Horrible customer service. Branch almost never answers the phone. No follow thru. Opened and closed my account. Bank does NOT offer many services like other banks; i. e. Cannot transfer money online to another bank
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July 2020 by Lisa G.
This branch is not open during the COVID-19 they really need to update this website. Very frustrating when five people are standing waiting for it to open. And a very small sign saying temporary closed.
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January 2020 by Manuel Hernandez
This bank is very anti customer service. Will not cash there checks unless you have an account. BS
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May 2019 by Betty H.
Steer clear of this place. It's the blind leading the blind. Starts with the branch manager, Travis Renn, who is severely incompetent and arrogant. Corporate needs to retrain, but why retrain when tons of Citis are on their way out. Plenty of great online banks that offer much more competitive rates for long term money mgmt. Move on.
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October 2018 by Robert H.
Wow, horrible experience here with the management recently. I had a small issue regarding a wire transfer to which the branch manager Travis was brought over to "help". Instead he looked agitated that he had to get up and come over to assist. It was my first time doing a wire transfer so naturally I had some questions but what I didn't appreciate was the condescending tone and attitude he had toward me when I was just trying to get clarification and I felt like I was getting half of his attention. Judging by other reviews here I'm not alone, but it's enough to not make me ever use this branch or Citi Bank again.
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July 2017 by Andy Yang
Nice and clean branch. Small and cozy.
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May 2017 by Max Sitti
I went to the bank this morning to apply for another card. I went inside, There was a banker standing and talking with another customer. I was sitting and waiting. She knew I was there but never bother to ask if I needed help. The conversation was continued on and on about life and kids. I eventually just walked away. This is not the first time I got treated like this at this particular branch.
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October 2016 by Will O.
This is the bank you probably you'd want to have to do business with. The place is safe to use their ATM machine where you can be sure that no one sees you from outside because the machine is inside and only you could get in using your card and if you happen to forget your card while transacting business on the machine, you can be sure that your card is securely taken in by the bank' machine and to set it aside for you when you come back.
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April 2016 by Saul Hernandez
Better than bank of america
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September 2015 by Arthur Wong
I definitely love coming here. Everyone is so warm and friendly. The ATM inside is nice and secured. In order to access the ATM during closing hours, you have to slide your ATM card in order to get access to the inside ATM. Of course the bank is closed so.. no worries there, just the ATM for usage. I have had no problems with citibank yet and have been banking with them for over 4-5 years. Love it, and everytime I do call.. they are always saying "thanks for being a long-term customer" love that feeling.. lol
