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February 2024 by Shelly Hosler
I haven't been to Cold Stone in probably 15 years. The chocolate ice cream this time tasted like it was flavored artificially, and the waffle cone bowl was stale. Also, I remember in the past they mixed fresh strawberries into the ice cream, but not anymore... This time they mixed in strawberries in some processed syrup. I won't be going to Cold Stone again.
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January 2024 by Shawn R
1 star for these incompetent owners who are too cheap to get Apple Pay and instead put a sign on the door saying “NO APPLE PAY!” while this business is located in a college town with a lot of students who use Apple Pay.
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November 2023 by pashafedotov
Gummy bears were not chewable, I think they expired
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October 2023 by Michelle R.
Two stars because the price honestly this place is one star. I got the court which I normally buy at the Lake Balboa store and it's $4 more here. And then when they made the ice cream whatever is left over they didn't give me the extra like the Lake Balboa store does. So not only are they more expensive there don't give you the extra which is hardly anything but still I paid for the ice cream whatever they make I should get no? So they're expensive and cheap I don't recommend going to the store because of they charge more and they don't give you the extra
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August 2023 by Rudy C.
Unfortunately I had bad experience the cones are stale and the inexperienced employees can't mix the toppings also I think the Ice cream dose not have the correct temperature I found tons of ice chips inside
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August 2023 by Jeff S.
I've cream is always delicious, but I went here wanting a milkshake, and they didn't have milk to make a milkshake. That was a bit annoying for a place that is a "creamery". The wait can be a long if you go at a peak time. My husband and I probably wouldn't have waited if we didn't have my niece & nephew with us. (They would have been too disappointed.) Staff seems friendly enough though.
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August 2023 by Candice Walters
The ice cream was fine, but the shop smelled heavily of cleaning product. My waffle cone even tasted like cleaning product. I may not return to this location.
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August 2023 by Bene' R
We ordered the 6 pack of ice cream cupcakes. Not at all what we expected from ICE CREAM CUPCAKES. About 1-1/2 tablespoons of cake, 1-1/-2 tablespoons of ice cream, topped worth 4-5 tablespoons whipped cream. NOT COOL.
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July 2023 by Karina Taiguan
I went to the store at 10:15pm and the y told me they are closed. Didn't want to sale ice cream. Google say cold stone close at 11pm everyday.
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July 2023 by E
Always yummy!Great location. Parking close can be tough during the day as there is a grocery store, western bagel, and Halloween store just next door.Staff is always polite and friendly.Birthday cake remix never let's me down, but I dis sample the new Barbie flavor.
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March 2023 by Linda H.
The ice cream is so yummy The service is always good too . Yahoo yahoo for cold stone creamery
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November 2022 by Jimmy H.
And then I got the message from the doctor saying they had to take a Covid vaccine so I'm. I'm gonna go to sleep I don't think I'll be back until tomorrow but I'll talk tomorrow morning I will text him when I'm awake so he can get the results of my.
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September 2022 by Matthew A.
What a horrible experience there's three people behind the counter to people helping one lady and I'm standing there for 15 minutes for a smoothie the guy then makes a mistake on my smoothie and runs to the back to remake it again I was fed up and left horrible customer service one guy standing there watching two people run around with her heads off
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September 2022 by Brittany G.
I want to say this place was so lazy. They didn't mix my ice cream and barely gave service. They literally were rude. I do not recommend this place.
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August 2022 by Mehron Javani
I visit this location because the staff is always so pleasant to interact with. They are always happy, smiling and ready to work. They interact with you and ask all the right questions. I leave a tip every time, they earn it..and deserve it.
