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May 2025 by TIMO TROPPER
KEPT OUR DEPOSIT AFTER THEY FAILED TO DELIVER THE RIGHT CARPET! John expected us to wait over a week for them to order the right one. The workers left most of the carpet tack exposed after we declined the wrong carpet leading to several punctures on my daughters foot!! This is not ok. Do yourselves a favor and go to Carpet Land in Northridge. They were the best! No “car salesman” atmosphere and way better price right off the bat.
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September 2024 by Louis Lopez
Recently, we had Finmark replace the flooring in our entry way, dining room, family room, kitchen and downstairs bedroom. Our designer, Steve, was great, We discussed all the options and settled on a very nice vinyl product. This is not your grandfathers vinyl. The product comes in wood like planks and looks great. The installers, Adan and his 2 brothers are the best I've ever seen. They arrived at the same time every day, Worked all day, moved whatever needed to be moved, cleaned up every day and did a beautiful job, including custom looking baseboards. This is the second floor Finmark has done for us in the past 20 years. I recommend them highly and will use them again. They are a gem in the valley!
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July 2024 by Barbara Aquino
Last week we had Finmark install carpet in our house for the 4th time. As usual everything went perfectly. The installers were pleasant, professional and very helpful moving furniture and assisting in other things that at 71 I could not do. I highly recommend them; their quality and price cannot be beat. Don’t even think of Lowe’s or Home Depot for such and important part of your home.
Barbara in Northridge
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January 2024 by Linda B.
We had new floors installed in our home and I would recommend Finmark without hesitation. Our Salesman Simon was knowledgeable, professional and extremely helpful in helping us choose the correct floor. The installation went perfectly. Adon and his crew were professional, friendly and asked us questions all along the way as to what and how we would want certain things done. They left every night with swept floors and tools put away and when the job was done, furniture was put back carefully in the exact correct position and floors swept.
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January 2024 by Mike T.
About a month or so ago, one of the "crews" (Aiden's Home Depot parking lot buddies) were sent by Finmark to instal carpetting. My daughter trusted this business, because I sent her there. They have taken extreme advantage of her & these questionable Home Depot parking lot hanger oners have created havok in our home. First off, Aiden arrived on the wrong day. But pkay, life happens & my daughter forgave & forgot. Secondly, however, on the day of the job, Aiden & his parking lot buddies arrive. Aiden demands to know where "(His) men's bathroom will be" and rattles off more demands for these shady, UNLICENSED, arrogant Primadonnas. Then they proceed to hound her & insist that she change the project to get a runner installed, instead of the agreed-upon fully carpeted stairs, because it would be a lot more convenient for these men. My daughter spent her day accommodating and tolerating their arrogance, attitudes, bad behaviors and literally tiptoeing around them, because it was evident that they hate Americans but love our money and will abandone a job at the slightest perceived lack of giving in to their attitude.The original "contract" that Gary presented to my daughter never mentions that Finamrk is not liable for damages to baseboards while installing flooring. Furthermore, my daughter never signed her signature to ANY contract. And I invite Finmark to do something about it. And, indeed, after they were done (And only after several hours of these men horseplaying & FLIRTING with each other--Don't believe it? We have security footage), my daughter promptly approached them about the MULTITUDES of scuffs, pockmarks, pitmarks, dents, scratches, stains all over not just the baseboards, but also the walls. They clearly could see all of the damages they had caused. They did try to wipe off the marks, but they could not remove the damages. BUT HERE IS THE WORST, MOST EGRIGEOUS ACTS THESE HATEFUL "MEN" COMMITTED: DESPITE MY DAIGHTER HAVING KINDLY ASSIGNED THE DOWNSTAIRS, FULLY STOCKED GUEST BATHROOM TO THEM, THEY HAD DISREGARDED THIS & HAD, SEVERAL TIMES THROUGHOUT THE DAY, SNUCK INTO HER PERSONAL UPSTAIRS BATHROOM & URINATED NOT JUST ON THE TOILET SEAT, BUT ALSO ALL OVER THE LID (WHY THE LID???), THE ADJACENT WALLS, AND EVEN DEFECATED IN THE OTHER UPSTAIRS BATHROOM (MINE & MY WIFE'S) AND NOT FLUSHED THE TOILET. HOW EFFING HATEFUL CAN PEOPLE BE, ESPECIALLY UNLICENSED "WORKER" WHO SHOULD HAVE BEEN HAPPY TO HAVE A JOB & BE WELCOMED INTO A FAMILY'S HOME?!!My daughter called the store & was met with utter disdain & rage by one of the employees on Xmas Eve. When, in tears, she finally reached the exchange, Johnathan phoned her back & she kindly explained everything to him. However, instead of taking responsibility, he has been harassing and rushing her (People do have other responsibilities & obligations, you know) to tend to this matter on HIS timeline. My daughter has been overloaded with other obligations, but she is now distressed over him repeatedly calling her & THREATENING TO COME TO OUR HOUSE! IF HE DOES SHOW UP HERE, HE MIGHT BE WALKING STRAIGHT WHEN HE LEAVES. I WILL DEFEND OUR PROPERTY FROM TRESPASSERS. There is a lot more I could say. However, I will leave you all with this:DO NOT EVER HIRE FINMARK, ON ANY LEVEL, OR GET INVOLVED WITH THIS LOW-DOWN BUSINESS.YOU WILL REGRET IT. BELIEVE, WE DO.I do believe that, at some point, there will be some snarky reply to this review. In that case, I will update my review accordingly to call hijm out on said "reply." Meanwhile, my attorney has advised me to try to work it out. If we do not reach an agreement without my daughter become more distressed than she already is, I'll then take legal action. Looks like Finamrk has already been involved in other legal problems with another company, anyways.
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December 2023 by Kimberly Damer
Love Finmark Flooring. They have helped me get amazing new floors and carpets in 3 homes over the years. I wouldn’t go anywhere else. I love supporting family-owned small businesses and John is simply the best in the business!
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November 2023 by Jo Helen Graham
Professional, Honest, Timely, Thorough!!
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October 2023 by Bruce B.
The unfortunate experience we had in December 2022 was turned around 100% by the owner, Randy Finmark.He personally apologized for the customer service lapse and took great personal care of our business from start to finish. He was nothing less than professional, experienced, knowledgeable, honest and humane.The end result has exceeded our expectations.The true measure of a good businessperson is their ability to turn a bad experience into an exceptional one. Randy Finmark fits the bill. Thanks.
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October 2023 by Elena Patta
Had a wonderful experience with Finmark. They are very reliable, professional and well priced. There was great follow up and the installers were right on time and did an excellent job. I would highly recommend them for their great service!
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September 2023 by Elena P.
Excellent experience working with Finmark. Simon was very knowledgeable and helped me pick out the perfect carpet. Service was great from start to finish. The installers came right on time and am very happy with the installation of our new carpet. I would highly recommend Finmark for your carpeting and flooring needs.
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September 2023 by Kevin S.
The service was great, very friendly, on time, and the final product looks amazing. I would definitely recommend them to anyone
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September 2023 by REBECCA PIERSON
We absolutely loved our experience with Finmark Carpet One Floor & Home. We dealt with Steve, John and Gary who were all very helpful throughout the process of picking out our carpet and setting up installation. The installers were fantastic and we have had our new carpet since May and were very happy with the entire process, the customer service and the quality of carpet!
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August 2023 by Marie E.
Gary at Finmark Carpet was extremely helpful with us in choosing the right carpet for our place. He was very professional, friendly and always returned our phone calls. Finmark definitely stands by their commitment when they say "If you don't like it, we will replace it" and they did! I would recommend their company to anyone who is looking for carpets or wood flooring! Gary is your man!!
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January 2023 by Michele J.
What a wonderful experience. We worked with Steve who was so patient with our inability to make a decision. He provided good information. He was available if we had questions throughout the process. The installation of the flooring was fast, efficient and very clean as they exited. Highly recommend!
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January 2023 by Alex K.
Had my kitchen, bathroom and my fathers townhome floors done by Finmark. These guys are amazing. They're honest, reasonable, professional and most of all they really know what they're doing. They did great on both jobs. We were very impressed by their installers as they take the time to do it right. We had several other estimates and theirs was the best. If you're looking for someone to do your flooring, do yourself a favor and go with Finmark. You will not be disappointed. My father is extremely happy, and he's not easy to please. Thanks Simon!!!!!
