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December 2021 by H Sh
Very wide collection and amazing quality , worth the price!
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September 2019 by Avnee M.
Stephanie was awesome, she rang me up. and helped me so much and Josie in the dressing room too. Best service in a retail store
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August 2019 by C T.
Got some dresses online that clearly stated that I can return for store credit if they didn't fit & still have the tag on all items. (I even called the store and customer service to get reassured) Drove over 85 miles ONE WAY to get to this exact store to hear that it couldn't be done. Want to know the best part? An employee even stated a couple times that they've returned countless of dresses at this location before. (She's probably the one I spoke to over the phone prior to departure) NOT! Some other employee intrusively pushed her out the way and said you CANT do that. "They've changed their policy recently" then called some "manager" over. So instead of actually giving me store credit SINCE IT RECENTLY CHANGED WITHIN THE WEEK AND HASN'T CHANGED ONLINE she hands me the same number to call that I reached out to prior to driving over 100 miles. So I basically got stuck with $100 worth of two dresses, wasted over $100 worth of gas and wasted miles on my brand new car that's unfortunately an SUV. What's the point of paying for something online out of convenience if you have no way of returning it for a different size or store credit? I felt like I got ripped off! I work for another retailer and I would have never treated a customer this way especially hearing from another employee that it's POSSIBLE TO DO AND THAT THEY'VE ALWAYS DONE IT! Not only did I feel what they did was rude but bias since they've let others get store credit prior to myself. I will not be returning!
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August 2019 by Summer D.
Very disappointed clothes material very cheap don't look like pictures. Sewing is uneven sizes are incorrect colors too. Overall a joke I tried to return for them to say you only get credit to purchase from them again. I don't want anything from them. I like cheap but you can't even wear there clothes unless you take to seamstresses and pay more money to fix.
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August 2019 by Nikki P.
Just left this location and I was more than wowed by the customer service I received from Marlen! She was super sweet and unbelievably helpful. I tried on quite a few items and she did her best to help me find just what I was looking for. It was a pleasure shopping in this store because of Marlen.
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July 2019 by Regina J.
This review is for Stephanie, it was my first time at Fashion Nova and she answered all of my questions and was very helpful.
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June 2019 by Katie J.
The girls that work the register at fashion Nova are so rude! Once I walk in i am greeted and the experience is going good. But it never fails once I get to the girls that work the register (old employees not new) they are so rude! There is this one girl with blondish orangish hair who always has this look on her face like she hates life! It's like why are you working there if you're gonna have that type of attitude. And this short girl with long hair is also rude. That is no way to treat your customers. And it's literally everytime I go into this fashion Nova in northridge! My friends, family and I will no longer be shopping there because it annoying when people hate their job and take it out on you and plus it's always so hot in there get an AC or something.
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May 2019 by Stephanie R.
Went in today hoping to find some cute pieces and drop some $$$, i asked 2 girls in front for help and they were super sweet! They helped me with what I was looking for and any questions I had, but when I was ready to go try on the items, the girl (super short with dark hair) working at the fitting room had such a negative attitude that made me feel uncomfortable. Unfortunately I left, customer service is everything and due to her she's giving the company a bad name.
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March 2019 by Michelle L.
I'm VERY upset with this company!!! I have bought many items from this store before, however, I recently bought an item (in-store) that I decided I wanted to return. Upon returning, I was informed I could only get an exchange or store credit; I did not want either, I wanted a refund. (The policy online clearly states it is possible. Photo Attached) I was refused a refund and then was shown on my receipt that there is "no returns/no refunds". Why is that not disclosed before I decide to give this company my money that I will never be able to get it back? Ever. I should not have to ask what the return policy is on each and every item I purchase. That should be the store members' job to do so before the transaction is even completed. (This apparently goes for online purchases as well. You will never get your money back with FN. Period) I'm extremely disappointed! This company basically STEALS YOUR MONEY without letting you know until after the fact. Thanks to this, the company has lost a customer. I will no longer be shopping at Fashion Nova.
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February 2019 by Lorena F.
NEVER ORDERING FROM THEM ONLINE EVER AGAIN! First of all there sizing charts are not even at all close to helping you decide online. I knew ordering online was risky but this store doesn't have the same products online as it does in store. I came to this specific store looking for a dress and found nothing but dresses for a club. So I took a chance and it didn't fit. (Whatever) so I came to the store to return it THEY ONLY DO STORE CREDIT. So then the girl tells me you can return it through mail & get a full refund. The policy states "we gladly issue store credit or e-gift cards to the email on file" what kind of horse s*** is this ?!? Are you serious this stupid company doesn't return your money back at all I thought forever 21 was bad this place is worse. Not only do there sizes suck there employees don't know there own policy's. Never again !
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February 2019 by Kelley K.
Update: Kethlene from fashion nova contacted me to apologize to my friend, & she did her best to make it right, which my friend and I greatly appreciate. I have changed my review from 1 to 3 stars because I appreciate that they do care and this was just one employee, which hopefully will not treat someone this way again. Thank you again Kethlene If you would like to be put down and body shamed , this is the store for you . I always order my FN clothes online but the other day my friend came in looking for a shirt I had bought online. She found it at this location & tried it on and the sales girl told her that she was "too chubby for it." Well guess what she bought it any way and she looks bomb! However this employee's comment was extremely unnecessary & unacceptable . I am not sure what this employee gained by putting other women down but I hope it does not happen again with anyone else , truly sad that some feel the need to talk to others this way.
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January 2019 by Richard W.
This place does not honer gift cards that were purchase from there website in there own stores.
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November 2018 by Sarah H.
OMG THIS STORE is made for girls w/ a squat booty and a smaller waist /// &or bigger boobs. The jeans make everything pop and they fit right. I have 40 in hips and 26 in waist and I don't need a belt. The store itself has friendly associates who have greeted me multiple times and ask if I needed help. The online store has much more to offer and they have 20-30% off items often.
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October 2018 by Alexis M.
There was someone at the front entrance welcoming customers. Shonna was in fitting room , she was very accommodating. I recommend this fashion nova to others.
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July 2018 by Vosgy K.
The mall stores no longer cater to their customers. Ever since Fashion Nova has been using celebrities to promote sells, they've been acting like they make the clothing themselves, rather than a company that started off in malls. They don't carry updated clothing in the shop or have a variety of clothing. You'd be better off going to the alleys in downtown l.a. EVERYTHING I WAS ABLE TO FIND AT FASHION NOVA...I FOUND AT CIRCUS CIRCUS IN LAS VEGAS FOR HALF PRICE, WHICH MADE ME FEEL OFFENDED. HERE I AM SHOPPING FOR MY GETAWAYS NOT KNOWING THAT MY GETAWAYS HAVE THE SAME ITEMS FOR CHEAPER. Edit: There have been more items sold on sale, which is good to see, however there should always be crazy mark downs, for single parents, who were most of the store's customers prior to fame. Ya'll stay sending IG models free clothes... why not send your customers something too? Sheesh. I spend at least $100 everytime on the site.....