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January 2024 by linda z.
Came to shop here . Gerardo was the kindest soul . I had questions . The female cashier we had seemed bothered and annoyed. He came over to help answer questions .Associates like him keep people coming back . Even after mediocre customer service from other employees . He is definitely management material .
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December 2023 by Rose Ov
I like the location it's close to the parking lot and the men T-shirt 100% cotton.
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December 2023 by Noelle Loomis
It's an H&M. If you know it one place, feels like you know it everywhere. Always tons of clothes I want to buy, and they always have some really great clearance items if you spend the time to look. Clean store, didn't seem disorganised in any way. I was happy that no staff pestered me about help as well. 10/10 experience.
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November 2023 by Maria Esparza
I bought a dress in store, which had a dirt stain when I bought it. I attempted to return it and the manager wouldn't take it back even though I informed them that's how I bought it. How do they have higher standards for returns than for sales? No longer shopping h&m.
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November 2023 by Alexander Storm
You can't have the hours on your website and door "Open until 9pm Monday - Saturday" and have the door locked at 8:50pm.
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October 2023 by Kim N.
Love H and M in Northridge Mall . My daughter needed a dress for home coming school dance and a young sweet lady named Hanna was amazing ! She help my daughter find a dress in 3 sections of the store and found exact style my daughter love . We got 2 dresses for 10.99 buy 1 get 1 free sale going on. She was so kind to give us 10% off coupon for first time shopping . Free lego toy for the kids too ! Busy store with good sales and best customer service . Will be coming back 10/10 Thank you H and M. !
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September 2023 by Sahil Sharma
"H&M store experience was quite ok, Clothes were scattered around, hard to find sizes. Staff seem helpful but they must hire some more workforce. Waiting time for quee is approx 15 to 20 mins Needs better organisation and management.
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September 2023 by Marie Edwards
Great prices and lots of clothes and design to choose from. The store was very organize and well replenished. Great customer service
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September 2023 by Mirtha K.
The sale prices are pretty good used to be a lot better $$... the customer service SUCKS they hire kids with no ambition to be there no smile no thrive and zero Communication not even a hello just not a happy or friendly place to shop lacks in CS COMPLETELY dresses I purchased I'm happy with them
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August 2023 by G PDH
They're charging for bags now????? No one on the floor to help. Will never shop at the Northridge location again
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July 2023 by Emil Gabrielyan
H&M is great. They have really nice simple clothes for a range of fashion styles, all great quality, all very fairly priced.
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June 2023 by Mimi W.
It seems like most retail stores today do not hire qualified workers and that goes for their store managers. There is NEVER a proper size run on any of their merchandise. They will either have all smalls or all XL or XXL on almost everything in the store. You will NEVER see S M L XL XXL it is so frustrating trying to find any item in your size. I 100% blame this on the store manger. It is their duty to train the staff in doing that. Also the staff here is completely clueless when you ask if they know where an item is, they claim that they don't!! That tells me me that none of them are properly trained. You need to have them all walk the store every time you have new merchandise and familiarize themselves with all the product and their placement.
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June 2023 by Young Stunna
Love this store, great customer service and found me the item I was looking for.
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June 2023 by Ruby Martinez
Super extra slow registers!!!!Don’t do returns here! They will take foreeever !!Manager Jasmine is rude! “You can’t keep returning your items to get money back!” WHAT!!!!!
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May 2023 by El Grillo Planeador
TERRIBLE MANAGER she just started to invent excuses and policies when I went to return a Man short in perfect conditions.. the treatment was a complete lack of respect also took long time to gave me service with very bad attitude.. I hate to give bad reviews but she worth it