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January 2024 by Martha Castellon
Extremely long wait time and there was only 2 other customers in the store. I was not greeted at all. Waited over 45 minutes just to return an item . Employees don’t even acknowledge you. Had the worst customer experience today .
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December 2023 by Toney Griffin
Honestly the most disappointing shopping experience I’ve had. I waited in line for 30 minutes just to be let in the store. I was “added” to a waitlist. Everyone in line after me was helped prior to me receiving help. After I asked I came to find out they added me under the wrong name. Then I was told I’d be added to the waitlist. So I had to wait for everyone else to be helped. If you don’t want to waste your precious time. DO NOT COME TO THIS LOCATION. Absolute garbage service.
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December 2023 by Tori M.
I had great service when I was at pandora. A sales lead name Nadine helped me find a perfect gift for someone special. She was helpful, sweet, and took her time to help me find exactly what I needed even when I didn't know what I wanted. She was patient and the service was just amazing over all.
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June 2023 by Betty B.
Staff not welcome at allAlso was not asked if I needed help etc ... will not be back
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May 2023 by Isela B.
literally the rudest workers, i went in super hopeful to find a ring & the woman who was "helping me out" seemed like she was in a rush to close the store at 1pm. she definitely needs to work on her customer service skills because she wasn't doing any serving
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April 2023 by Luis Urive
Excellent service and they take care of you very well, thank you
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April 2023 by dat boi's Studio
Kind of expensive.
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March 2023 by Nancy D.
Pandora jewelry is just beautiful and high quality. I have never had a problem with any of the pieces I have purchased. The store in Northridge is beautifully kept and the sales people are extremely helpful. I most recently visited the store this past weekend and the sales gentleman took the time to answer all my questions. He was very patient as he showed me all the pieces I requested to see and he even cleaned my existing pieces free of charge. He took great care to package everything carefully and beautifully. Can't say enough great things about this product and this store.
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December 2022 by Kasandra N.
So honestly I was just about to give up on this store because of my horrible experience that I had at the Topangamall. However I came today to the Northridge mall kristie and Stella Took care of me. I am absolutely satisfied with their service and from now on will be coming only to this branch and sending all of my friends here . If you're considering from buying from Pandora only come to this location please
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December 2022 by Alexis A.
I wanted to do some shopping for the holidays and came across Pandora for a gift for my mom. Btw Pandora jewelry is a girls best friend so I'm sure she will love her gift!! The associate Monica was very sweet. She was so helpful and knowledgeable about all the items I had mentioned and asked questions about. I appreciate the time she took to assist guests such as myself and those around me.
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September 2022 by Terence D.
10/10 way better than Topanga. Definitely recommend coming here. All the staff is nice and accommodating!
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September 2022 by Dianna F.
My daughter and I went in today left and came back a 2nd time and I'm so glad we did. I had to wonderful experience with Stella. She was so patient and showed me everything Disney. I appreciate her being so patient with my daughter And I. Stella has amazing customer service and I hope she is recognized for it. If it wasn't for Stella I would have probably walked out empty handed. All the staff today was pleasant and warmly greeted us. It's hard to find places you want to go back to nowadays customer service has really gone Down the drain. But if you are lucky enough to go when Stella is working you're already in for an amazing experience. Thank you Stella! My daughter Stella and I are super excited to go back!
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September 2022 by Natalie B.
Stella helped me get my ring fixed! A couple stones fell out and she helped me get it fixed. Stella is so nice and helpful! Thanks so much Stella! I love my ring and couldn't live without it!!
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August 2022 by Stephanie R.
The workers are so nice and caring. I really took my time here looking at charms for my bracelets and trying on different rings and the workers had a lot of patience. What's also nice is that you can bring your jewelry in any time and they will clean it for you too!
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June 2022 by Alina D
Waited 45 mins for nothing, older sales staff was rude training another person and I left without what I came for
